It's no wonder that Hoselock are the market leaders in their field, because their excellent product range is backed up by terrific aftersales. I had an issue with a 4 year old Auto Hose Reel which wa... See more
Company replied
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Review summary
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Reviews shaping this summary
A fantastic company 5⭐️plus! I contacted via e mail as my Hozelock auto hosepipe was leaking from within. It was 2 years old and I doubted that it would be under guarantee. A couple of e mails sent... See more
Company replied
I'm giving 5 stars for the customer service and warranty. I've had 2 products that have failed but always been replaced under warranty. The seams split on my Superhose and the plastic join in the sp... See more
Company replied
My superhoze burst after just over 2 years use. I sent in pictures of the water pouring out of the hose together with a copy of the purchse receipt and asked for a replacement. Ross from the custom... See more
Company replied
Company details
Written by the company
Hozelock is the leading British manufacturer of gardening equipment, specialising in watering, spraying, and pond solutions. With a strong reputation for innovation and quality, Hozelock serves a wide range of customers, from amateur gardeners to professional landscapers, across the UK and internationally. Their product lines include hosepipes, connectors, sprinklers, pressure sprayers, pond pumps, and filtration systems. Beyond our core watering solutions, Hozelock also provides products for natural gardening, weed control, and general outdoor leisure, ensuring we cater to a wide spectrum of gardening activities. We are committed to excellent customer service, believing it forms the foundation of long-lasting relationships. Our team is always ready to assist, offering spare parts, instructional videos, and a robust guarantee to ensure complete satisfaction. At Hozelock, we believe in the power of gardening to enrich lives. We are dedicated to delivering reliable, high-performance tools that enable you to make the most of your outdoor space, fostering growth and beauty for years to come. We invite you to explore our range and discover why Hozelock remains a trusted choice for gardeners across the UK and beyond.
Contact info
Midpoint Park, B76 1AB, Birmingham, United Kingdom
- 0121 313 1122
- support@hozelock.zendesk.com
- hozelock.com
4.7
Excellent
6K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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After 2 years my hose burst
After 2 years my hose burst. I emailed zendesk. Sent pictures of burst hose & receipt of purchase. Received new hose. Very happy. Tim was very helpful. Thank you
21 January 2026
Unprompted review
Reply from Hozelock Ltd (UK)
Thank you for your feedback it’s always amazing to hear from our valued customers that the Hozelock CST is delivering on our commitments! We will make sure that Tim gets the recognition he deserves!
I am super impressed with kind gesture…
I am super impressed with kind gesture from Hozel Lock to honour and replace my faulty hose reel.
I truly appreciate it and very pleased.
19 January 2026
Unprompted review
Reply from Hozelock Ltd (UK)
Thank you for your feedback it’s always amazing to hear from our valued customers that the Hozelock CST is delivering on our commitments!
Excellent customer support
Excellent customer service from Tim after experiencing an issue with my hozelock hosepipe.All resolved with ease and very quickly
16 January 2026
Unprompted review
Reply from Hozelock Ltd (UK)
Thank you for your feedback it’s always amazing to hear from our valued customers that the Hozelock CST is delivering on our commitments! We will make sure that Tim gets the recognition he deserves!
Absolutely first class customer service
Absolutely first class customer service! Thank you so much for sorting a missing part for my elderly mother - very grateful.
12 January 2026
Unprompted review
Reply from Hozelock Ltd (UK)
Thank you for your feedback it’s always amazing to hear from our valued customers that the Hozelock CST is delivering on our commitments!
Excellent customer service from
Excellent customer service from
Chloe. Thank you so much. This really encourages me to return to Hozelock and not buy from other companies.
6 January 2026
Unprompted review
Reply from Hozelock Ltd (UK)
Thank you for your feedback it’s always amazing to hear from our valued customers that the Hozelock CST is delivering on our commitments! We will make sure that Chloe gets the recognition she deserves!
What an amazing company to deal with
What an amazing company to deal with. Stand by their promises and zero hesitation is rectifying any issue. Generally, Hozelock products are really good, but if they do go wrong you at least have the comfort knowing they are there to assist. Tim is a great representative, prompt responses and quick resolutions. Couldn't be happier with this company and a standard many others should aspire to be like.
8 January 2026
Unprompted review
Reply from Hozelock Ltd (UK)
Thank you for your feedback it’s always amazing to hear from our valued customers that the Hozelock CST is delivering on our commitments! We will make sure that Tim gets the recognition he deserves!
What can I say best customer service ever
What can I say best customer service I have ever had to deal with Tim was very helpful when my auto reel started leaking from inside was asked to send photos a copy of my invoice had to cut hose off and send photos and Tim sent new unit out 3-5 day just received if.
Credit to Hozelock would recommend there products, there parts are a-little expensive but with customer service like there’s you don’t mind spending that little extra.
10 January 2026
Unprompted review
Reply from Hozelock Ltd (UK)
Thank you for your feedback it’s always amazing to hear from our valued customers that the Hozelock CST is delivering on our commitments! We will make sure that Tim gets the recognition he deserves!
Warranty on Expanding Hoze
Contacted Hoselock after my expanding hose split. Wasn't sure if still in warranty after 3 years.
Tim contacted me within 24hrs asked for photo of receipt and video of damaged hose.
Sent info and Tim responded within 5hrs to confirm new hose was on its way.
5 January 2026
Unprompted review
Reply from Hozelock Ltd (UK)
Thank you for your feedback it’s always amazing to hear from our valued customers that the Hozelock CST is delivering on our commitments! We will make sure that Tim gets the recognition he deserves!
Chloe was really helpful and issued the…
Chloe was really helpful and issued the part I had been struggling to find asap. Great work
5 January 2026
Unprompted review
Reply from Hozelock Ltd (UK)
Thank you for your feedback it’s always amazing to hear from our valued customers that the Hozelock CST is delivering on our commitments! We will make sure that Chloe gets the recognition she deserves!
Issue with faulty hose dealt with…
Issue with faulty hose dealt with quickly & efficiently
22 December 2025
Unprompted review
Reply from Hozelock Ltd (UK)
Thank you for your feedback it’s always amazing to hear from our valued customers that the Hozelock CST is delivering on our commitments!
Excellent After Sales Service
I sent in some feedback regarding a hose adapter that had broken twice
I had a rapid, professional and helpful response and an insistence that they send a replacement part, which is not what I had been after
17 December 2025
Unprompted review
Reply from Hozelock Ltd (UK)
Thank you for your feedback it’s always amazing to hear from our valued customers that the Hozelock CST is delivering on our commitments!
Tim in customer service is a credit to…
Tim in customer service is a credit to the company. I had a problem with a retractable hose contacted customer service (Tim) and with great patience and understanding he sorted it for me. Can’t praise him enough excellent service.
20 December 2025
Unprompted review
Reply from Hozelock Ltd (UK)
Thank you for your feedback it’s always amazing to hear from our valued customers that the Hozelock CST is delivering on our commitments! We will make sure that Tim gets the recognition he deserves!
Charlie sorted my warranty claim very…
Charlie sorted my warranty claim very quickly to my satisfaction.
8 December 2025
Unprompted review
Reply from Hozelock Ltd (UK)
Thank you for your feedback it’s always amazing to hear from our valued customers that the Hozelock CST is delivering on our commitments! We will make sure that Charlie gets the recognition he deserves!
I emailed Hozelock re easyclear 6000…
I emailed Hozelock re easyclear 6000 that was almost new but had a fault that made it not work. I sent hozelock the purchase receipt they came straight back saying they would be sending a new one in 3-5 days. Excellent service
17 December 2025
Unprompted review
Reply from Hozelock Ltd (UK)
Thank you for your feedback it’s always amazing to hear from our valued customers that the Hozelock CST is delivering on our commitments!
Tuffhose & Outstanding Customer Service and product
Tim at Customer Service left no stone unturned in making sure I was a happy customer. HOW REFRESHING in a world where most customer service teams seem to be hidden away from the customer or replaced by chat bots. Well done Hozelock.
On my product, I can’t recommend the Tuffhose highly enough. I’m 61 now and have had lots of hoses in this time.
This is by far the best I have owned. Tangle free. Light. SUPER EASY to coil up.
10 December 2025
Unprompted review
Reply from Hozelock Ltd (UK)
Thank you for your feedback it’s always amazing to hear from our valued customers that the Hozelock CST is delivering on our commitments! We will make sure that Tim gets the recognition he deserves!
An absolutley superb company
An absolutley superb company with fabulous products and exceptional customer service. We recently experienced a warranty fault with our auto hosereel and Hozelock have gone beyond excellent customer service in resolving this for us. From start to finish, Tim, Hozelocks customer service adviser, has been superb. He responded so rapidly and we have just received our replacement product this morning. A huge thank you Tim. You have been exemplary.
10 December 2025
Unprompted review
Reply from Hozelock Ltd (UK)
Thank you for your feedback it’s always amazing to hear from our valued customers that the Hozelock CST is delivering on our commitments! We will make sure that Tim gets the recognition he deserves!
Exceptional Hoselock.
Emailed customer services at Hoselock Tim at the company emailed me back asking exactly what has happened, I ran through what had gone wrong he asked a few questions what to do, but already had done this. He asked to send photos of hose, which I sent to him. A few days after reviewing Tim emailed me back to say he is sending out a new hose to me which I received today 11/12/25. The experience getting on to Hoselock & Tim was exceptional from start to finish. Well done THANK YOU👏👏👏👍
11 December 2025
Unprompted review
Reply from Hozelock Ltd (UK)
Thank you for your feedback it’s always amazing to hear from our valued customers that the Hozelock CST is delivering on our commitments! We will make sure that Tim gets the recognition he deserves!
Tim, customer service
The member of the customer service department (Tim) has been absolutely faultless in helping me resolve my problem, his response was quick and extremely professional.
Members of staff like Tim are a credit to your company.
2 December 2025
Unprompted review
Reply from Hozelock Ltd (UK)
Thank you for your feedback it’s always amazing to hear from our valued customers that the Hozelock CST is delivering on our commitments! We will make sure that Tim gets the recognition he deserves!
I had an issue develop with a TuffHoze
I had a minor issue develop with a TuffHoze. Tim in customer service couldn't have been more helpful in helping sort out a replacement with the minimum of fuss. Excellent customer service. The kind that actually wants to look after customers rather than fob them off. Well done Hozelock. NOTE: I have to say, the TiffHoze is by far the best hose I have ever owned. It doesn't kink, is light and reliable. I have two others for the front and side of the house that have served me well for many years.
10 December 2025
Unprompted review
Reply from Hozelock Ltd (UK)
Thank you for your feedback it’s always amazing to hear from our valued customers that the Hozelock CST is delivering on our commitments! We will make sure that Tim gets the recognition he deserves!
outstanding customer services
i contacted hozelock regarding an issue i had with a y hose connector which was over its guarantee date and there customer service was outstanding especially Chloe from customer service she understood and listened to my queries and was prepared to help giving me some advise about the product and resolved my issue excellent service
2 December 2025
Unprompted review
Reply from Hozelock Ltd (UK)
Thank you for your feedback it’s always amazing to hear from our valued customers that the Hozelock CST is delivering on our commitments! We will make sure that Chloe gets the recognition she deserves!
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