HPL MotorsReviews 

4,296
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 444 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the staff for their professionalism, helpfulness, and friendly demeanor. Many customers highlighted the excellent service, noting that employees went above and beyond to ensure satisfaction and made the car-buying process enjoyable and stress-free. The user experience was consistently positive, with people appreciating the no-pressure sales approach and the ease of navigating the purchase process from start to finish. However, some customers were dissatisfied with the product, reporting issues such as receiving only one key, scratched alloys, or discovering faults shortly after purchase. A few other people also felt that customer service and aftercare were poor, citing communication breakdowns, unaddressed issues, and a lack of professionalism in handling complaints.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising individuals for their exceptional service.... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the professionalism and... See more

Product

Consumers find the product to be ambiguous, with many expressing satisfaction with their car purchases, often... See more

Customer service

People report ambiguous experiences with customer service, with many praising the clear, concise... See more

User experience

Reviewers mention positive feedback about user experience, describing the process as smooth, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We already purchased a car from HPL Motors&get our Service&MOT yearly,been a brilliant little car Citroen C1. We traded our Car&purchased a newer model Citroen C3.Jack dealt with our purchase&was... See more

Rated 5 out of 5 stars

Sara was extremely helpful showing me all my options and what was on budget for me. She was really knowledgeable and made sure she got me the best deal she could find & made me feel really assured. I... See more

Rated 5 out of 5 stars

Mike has brilliant customer service, answered all questions honestly, he was very patient with us when we were having issues with our bank, we drove 3 hours to collect our car and would highly recomme... See more

Rated 5 out of 5 stars

The process of buying my vehicle was great from start to finish. Allan was great from sales at The Wirral and the servicing team at Oldham were brilliant. Especially Niamh who can be relied on to re... See more


Company details

  1. Car dealer
  2. Used car dealer

Written by the company

At HPL Motors you will always find the biggest and broadest range of used cars that Manchester has to offer. Featuring over 1,000 vehicles from the world’s leading manufacturers, across a diverse variety of models and specifications, our dedicated team are sure to help find the right car for you. As a family business, our ethos is to always put our customers at the forefront of what we do. Renowned for our Honesty Produces Loyalty mantra, our transparency and first class service has earned us a reputation that has transformed our business from a local success story to one of Britain’s leading used car supermarkets. Our dealerships in Preston, Oldham and Atherton cover both sides of the Greater Manchester area and Lancashire, ensuring quick access to our branches from practically anywhere in the North West. To help assure you that every used vehicle on our forecourt is of the highest quality, we carry out a meticulous 128-point inspection on all of our cars to ensure safety and quality - so you can drive with confidence and complete peace of mind. We will accept any car as a part-exchange, and will also buy your car even if you aren’t looking to purchase a vehicle from us. Looking for a used car in Manchester or Lancashire but not sure of your finance options? We pride ourselves on our ability to help all of our customers find the right credit solution for them. Our specialist FCA certified finance team will provide you with a risk-free credit check and work closely with you to help you understand your financial standing.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.3

All reviews

(4,296)

416 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I saw the advertised on car guru,I…

I saw the advertised on car guru,I contacted HPL Preston Sara responded friendly and professional, there was couple days delayed before I can collect the car only for good reasons as they want make sure the car to be service and fully checked before they handed the car, which I'm very pleased they did so, the services was simple and straight foward, I'm loving my new car !! Thank You Sara.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Superb service

Alan is superb. Clear concise, listened to my concerns and answered all my questions and put me at ease

3 July 2026
Unprompted review
Rated 2 out of 5 stars

For candidates who apply to this company

I'm not sure what these are like to work for but my son went for two interviews first interview they told him that night he didn't get the job after a week they rang him back to go for a another 2nd interview which looked promising and the ladies made him believe they was taking him on as a trial run & give him a chance which obviously got his hopes up and well so did his family when he told us what they said comes to that night no reply from the company and waiting few more days still no response from them they didn't even call or email him to even say that thank you for attending a 2nd interview but you haven't been successful I believe if someone is giving you there time then you can give them the time back to give feedback it's like if i was buying my first first car from you,you would be expecting my feedback on your service? I'm thankful they give my son a chance of an interview but like I mentioned above that cummication of feedback would of been better than leaving a young lad who really did have his hopes up!

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Came to view a car I’d seen online

Came to view a car I’d seen online, and had a great service from start to finish with Matt. Hes and Mike were such a great help too! Such a smooth process from start to finish!

27 June 2026
Unprompted review
Rated 5 out of 5 stars

I worked with Mike King over at HPL…

I worked with Mike King over at HPL Stockport. From start to end the process was great. Found the car week before collection. Test drive was brilliant and communication of the whole deal was there every time. If you are looking to get a car you must check Mike at HPL!

27 June 2026
Unprompted review
Rated 5 out of 5 stars

Sirak was an absolute star all the way…

Sirak was an absolute star all the way through the process.He listened to my requirements and worked out a brilliant deal. We’ve been buying from HPL for well over 15 years. We won’t go anywhere else because they are the best at what they do. The 3 year warranty price is perfect too and well worth a look at. I can’t thank Sirak enough for finding me my perfect car for the best price.

23 June 2026
Unprompted review
Rated 5 out of 5 stars

Really easy experience

Really easy experience.
Alan was great to deal with, genuine and went out of his way to ensure we were happy with the car. Everything he said would be done pre pick up was all completed.
Would highly recommend

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from HPL Preston once…

Excellent service from HPL Preston once again. We previously bought my husband’s car 4 years ago and decided to change it again at HPL, but ended up changing my car instead. We dealt with Jamie, he was very helpful, polite and great to deal with. Few things to sort on the car purchased but all was resolved very promptly and smoothly. Would definitely go back to HPL Preston again.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

My car salesman

My car salesman, Adrian, was absolutely amazing. None pushy, caring, reasonable, understanding and very very helpful. Adrian was able to answer all of my questions and a very personal way. Adrian was always willing to help wherever he could.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

New Car

We already purchased a car from HPL Motors&get our Service&MOT yearly,been a brilliant little car Citroen C1.
We traded our Car&purchased a newer model Citroen C3.Jack dealt with our purchase&was brilliant,very professional,lovely young Man,very knowledgable,explained everything we needed to know,couldn’t have been more helpful. Went above&beyond for us. Jack you are an asset to HPL Motors,Preston & the Team.
Keep up the good work
Thank you

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous!!!

The service HPL motors have provided has been great! From first day of contact to my final day coming to collect the car, Mike has been nothing but helpful, available and reliable. The communication has been excellent and I don’t have a bad word to say about the company or staff.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Alan was brilliant

Alan was brilliant! He helped me out finding a car and sorted everything for me before i picked up the car. I love my first car and i will definitely be recommending to others and returning. Thank you very very much.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

It's the best experience

HPL Oldham, It's the best experience. No pushy salespeople & everyone is polite.
We dealt with Tom who was a complete breath of fresh air. Friendly & professional all the way through the process from test drive,finance to collecting my new car. Cheers Tom

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Mike King was a pleasure to deal with…

Mike King was a pleasure to deal with from start to finish. Due to the distance between my home and HPL in Stockport, he sent me a video detailing everything anyone could want to know about the car, including , very honestly, every defect which was sorted with no questions. Would highly recommend asking for him should you find a car you're interested in at HPL in Stockport.

25 June 2026
Unprompted review

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