HPL Motors Reviews 

4,324
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 450 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, honesty, and professional, non-pushy approach, often highlighting their extensive knowledge and exceptional customer service. The buying process is frequently described as easy, efficient, and stress-free, with many appreciating the quick turnaround and staff going above and beyond to ensure satisfaction. However, some people mentioned issues with the vehicles, including missing features, scratches, or MOT advisories. A few others also experienced communication failures, finance settlement delays, or unsatisfactory complaint resolution.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Reviewers mention positive feedback about service, with many describing the overall process as smooth,... See more

Product

Clients share ambiguous opinions on the product, with many expressing satisfaction with their new cars,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness,... See more

User experience

Consumers find the user experience to be overwhelmingly positive, describing the entire process as smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

HPL OIdham, The whole process from my first phone call to check if the car was still available to driving away was perfect. Adrian looked after us through the whole process, listened to what I was... See more

Rated 5 out of 5 stars

Absolutely brilliant to deal with, from walking into the showroom lot to picking up my new car the very next day. The salesman, Kieron, never hassled me or tried to oversell products or more expens... See more

Rated 5 out of 5 stars

Well the staff at Hpl are second to none helpful honest and very good at there job Kyle Hume is a absolute legend he help me with everything and made my experience brilliant Carnt fault anything from... See more

Rated 5 out of 5 stars

Sara was extremely helpful showing me all my options and what was on budget for me. She was really knowledgeable and made sure she got me the best deal she could find & made me feel really assured. I... See more


Company details

  1. Car dealer
  2. Used car dealer

Written by the company

At HPL Motors you will always find the biggest and broadest range of used cars that Manchester has to offer. Featuring over 1,000 vehicles from the world’s leading manufacturers, across a diverse variety of models and specifications, our dedicated team are sure to help find the right car for you. As a family business, our ethos is to always put our customers at the forefront of what we do. Renowned for our Honesty Produces Loyalty mantra, our transparency and first class service has earned us a reputation that has transformed our business from a local success story to one of Britain’s leading used car supermarkets. Our dealerships in Preston, Oldham and Atherton cover both sides of the Greater Manchester area and Lancashire, ensuring quick access to our branches from practically anywhere in the North West. To help assure you that every used vehicle on our forecourt is of the highest quality, we carry out a meticulous 128-point inspection on all of our cars to ensure safety and quality - so you can drive with confidence and complete peace of mind. We will accept any car as a part-exchange, and will also buy your car even if you aren’t looking to purchase a vehicle from us. Looking for a used car in Manchester or Lancashire but not sure of your finance options? We pride ourselves on our ability to help all of our customers find the right credit solution for them. Our specialist FCA certified finance team will provide you with a risk-free credit check and work closely with you to help you understand your financial standing.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4k reviews

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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.4

All reviews

(4,324)

443 reviews in the last 12 months

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Rated 4 out of 5 stars

Kyle was very good to deal with

Kyle was very good to deal with. There is a however. The car purchased was a model 3 Tesla. It need a TPMS monitor fitting before pick up. This took two weeks, all because someone in reception didn’t pass the part on. It was only threatening to get a refund that it was looked into and the part found. Other than that so far so good.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Came to HPL after unexpectedly ending…

Came to HPL after unexpectedly ending up carless. Allen was extremely helpful, not a pushy salesman that you get when you go to other garages. He had great knowledge of cars and great advice when looking for an ideal car to fit my family needs. Turnaround from buying car to picking car up was really quick. Great customer service and great garage.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Well the staff at Hpl are second to…

Well the staff at Hpl are second to none helpful honest and very good at there job Kyle Hume is a absolute legend he help me with everything and made my experience brilliant Carnt fault anything from the company, staff. It all went so easy fast and efficiently ,im in love with my new car thank you HPL

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Ask for Allan at HPL

Great range of cars at HPL and the website is easy to use. A big thank you to Allan who was so helpful, professional and friendly throughout the process of picking and purchasing a car.Allan took the time to explain everything and made me feel at ease and reassured. I am really pleased with the Jaguar I Pace and would definitely buy from HPL in the future!

Thank you

11 July 2026
Unprompted review
Rated 5 out of 5 stars

Mike helped every step of the way

Mike helped every step of the way. Great detail when talking about the car. Was honest with the slightest of signs of wear in the vehicle (to be expected on 7 year old car) and everything was fast simple and honest
Will use again

9 July 2026
Unprompted review
Rated 5 out of 5 stars

I saw the advertised on car guru,I…

I saw the advertised on car guru,I contacted HPL Preston Sara responded friendly and professional, there was couple days delayed before I can collect the car only for good reasons as they want make sure the car to be service and fully checked before they handed the car, which I'm very pleased they did so, the services was simple and straight foward, I'm loving my new car !! Thank You Sara.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Superb service

Alan is superb. Clear concise, listened to my concerns and answered all my questions and put me at ease

3 July 2026
Unprompted review
Rated 2 out of 5 stars

For candidates who apply to this company

I'm not sure what these are like to work for but my son went for two interviews first interview they told him that night he didn't get the job after a week they rang him back to go for a another 2nd interview which looked promising and the ladies made him believe they was taking him on as a trial run & give him a chance which obviously got his hopes up and well so did his family when he told us what they said comes to that night no reply from the company and waiting few more days still no response from them they didn't even call or email him to even say that thank you for attending a 2nd interview but you haven't been successful I believe if someone is giving you there time then you can give them the time back to give feedback it's like if i was buying my first first car from you,you would be expecting my feedback on your service? I'm thankful they give my son a chance of an interview but like I mentioned above that cummication of feedback would of been better than leaving a young lad who really did have his hopes up!

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Came to view a car I’d seen online

Came to view a car I’d seen online, and had a great service from start to finish with Matt. Hes and Mike were such a great help too! Such a smooth process from start to finish!

27 June 2026
Unprompted review
Rated 5 out of 5 stars

I worked with Mike King over at HPL…

I worked with Mike King over at HPL Stockport. From start to end the process was great. Found the car week before collection. Test drive was brilliant and communication of the whole deal was there every time. If you are looking to get a car you must check Mike at HPL!

27 June 2026
Unprompted review
Rated 5 out of 5 stars

Sirak was an absolute star all the way…

Sirak was an absolute star all the way through the process.He listened to my requirements and worked out a brilliant deal. We’ve been buying from HPL for well over 15 years. We won’t go anywhere else because they are the best at what they do. The 3 year warranty price is perfect too and well worth a look at. I can’t thank Sirak enough for finding me my perfect car for the best price.

23 June 2026
Unprompted review
Rated 5 out of 5 stars

Really easy experience

Really easy experience.
Alan was great to deal with, genuine and went out of his way to ensure we were happy with the car. Everything he said would be done pre pick up was all completed.
Would highly recommend

26 June 2026
Unprompted review

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