HPL Motors Reviews 

4,334
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 450 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being friendly, helpful, and professional, often highlighting their extensive knowledge and non-pushy approach during the sales process. The overall service and user experience are consistently described as easy, quick, and stress-free, from initial contact to vehicle collection. Many people appreciate the outstanding customer service, noting the attentive and personalized support they received throughout their purchase journey. However, some customers also noted issues with product condition, such as vehicles having advisories, missing features, or being delivered with scratches and without fuel. A few other people also felt that communication and aftercare were poor, experiencing unreturned calls, administrative errors, and difficulties resolving issues or receiving deposit refunds.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their friendly, helpful, and... See more

Service

People report positive experiences with service, often describing it as amazing, quick, easy, and very... See more

Product

Customers consistently note ambiguous experiences with the product. Many reviewers express satisfaction with... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness,... See more

User experience

Consumers find the user experience to be positive, with many describing the process as smooth, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

HPL motors Stockport was absolutely amazing from start to finish. Nicole was amazing- so friendly and helpful. If every car dealership had a Nichole then they would be a lot better! Thankyou very much... See more

Rated 5 out of 5 stars

Absolutely brilliant to deal with, from walking into the showroom lot to picking up my new car the very next day. The salesman, Kieron, never hassled me or tried to oversell products or more expens... See more

Rated 5 out of 5 stars

Well the staff at Hpl are second to none helpful honest and very good at there job Kyle Hume is a absolute legend he help me with everything and made my experience brilliant Carnt fault anything from... See more

Rated 5 out of 5 stars

Sara was extremely helpful showing me all my options and what was on budget for me. She was really knowledgeable and made sure she got me the best deal she could find & made me feel really assured. I... See more


Company details

  1. Car dealer
  2. Used car dealer

Written by the company

At HPL Motors you will always find the biggest and broadest range of used cars that Manchester has to offer. Featuring over 1,000 vehicles from the world’s leading manufacturers, across a diverse variety of models and specifications, our dedicated team are sure to help find the right car for you. As a family business, our ethos is to always put our customers at the forefront of what we do. Renowned for our Honesty Produces Loyalty mantra, our transparency and first class service has earned us a reputation that has transformed our business from a local success story to one of Britain’s leading used car supermarkets. Our dealerships in Preston, Oldham and Atherton cover both sides of the Greater Manchester area and Lancashire, ensuring quick access to our branches from practically anywhere in the North West. To help assure you that every used vehicle on our forecourt is of the highest quality, we carry out a meticulous 128-point inspection on all of our cars to ensure safety and quality - so you can drive with confidence and complete peace of mind. We will accept any car as a part-exchange, and will also buy your car even if you aren’t looking to purchase a vehicle from us. Looking for a used car in Manchester or Lancashire but not sure of your finance options? We pride ourselves on our ability to help all of our customers find the right credit solution for them. Our specialist FCA certified finance team will provide you with a risk-free credit check and work closely with you to help you understand your financial standing.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4k reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.4

All reviews

(4,334)

427 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

10/10

I bought my car from Oldham HPL. Andrew hadfield helped me and nothing was too much trouble! He was great! He could answer any of my questions and was quick on the phone when I was enquiring. I will definitely be returning! Amazing service and absolutely love my new car! Thank you very much Andrew.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Five Stars for Jack at HPL Motors!

We recently purchased a vehicle from HPL Motors and cannot recommend Jack Davies highly enough. Despite us calling at very short notice to reserve a car, Jack went above and beyond to ensure the vehicle was fully prepped and ready for our arrival.

Throughout the process, Jack was incredibly attentive and patient. He gave us the space we needed to inspect the car thoroughly before guiding us through a test drive, where he was flexible enough to let us choose our own route.

The part-exchange process for our older, high-mileage vehicle was handled very fairly, and the team managed all the paperwork seamlessly. What impressed me most was Jack’s professionalism regarding the optional extras; although we declined the additional coverages, he was completely respectful of our decision. Thank you, Jack, for making this such a positive experience.

2 May 2026
Unprompted review
Rated 5 out of 5 stars

Mike helped us out today with a quick…

Mike helped us out today with a quick handover today. Sound guy who wasn’t pushy or ‘salesy’ just told you what you needed to know and gave you breathing room to discuss options. Would recommend Mike to anyone who’s looking for a simple straight forward no BS experience.

10 May 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding

Mike was really pleasant to deal with, answered all our questions and went above and beyond to make sure we were satisfied with everything. I’m extremely happy with the service and my new car

3 May 2026
Unprompted review
Rated 1 out of 5 stars

Buyer Beware!

Recently bought a car from HPL Stockport, all went well until finding out the car had two missing features.

I was told, despite the car being inaccurately described, on both Autotrader and their own website, I was NOT entitled to a refund (Against the consumer rights Act 2015), rather they would have to 'buy the vehicle back' from me, as per company policy.

After months of back and forth, daily phone calls and the odd email, they finally offered a pitiful amount of compensation (not enough to cover the cost of the features) or suggested I pay them more money to put this right!

Finally, just short of legal action, but after citizens advice have gotten involved, they have paid for one of the two missing features to be installed (All be it aftermarket not OEM) but this situation should not have taken so long or have been so painful.

This whole situation has been a showcase of poor customer service, little to no communication and poor, bordering on illegal, company policies.

In summary I would never recommend this company, and in the off chance you do decide to buy from them then id suggest printing out the advert and ticking the features off!

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Mike King

Mike King - Very helpful throughout the entire sale process and very friendly. Made the sale much easier

8 May 2026
Unprompted review
Rated 1 out of 5 stars

The misses burt a car off them and…

The misses burt a car off them and later down the line found hidden damage the car had been in a front end crash and because it was after 6 months they don't want to know now taking legal action don't waste your time with them they won't ring you back either

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Matt from HPL Stockport looked after me…

Matt from HPL Stockport looked after me with the purchase of my new electric car. Given I was transitioning from a diesel to full electric I had so many questions and concerns which Matt addressed confidently. He also went over and above to make sure everything went smoothly. Great service from Matt thank you so much 🙌🏼

7 May 2026
Unprompted review
Rated 5 out of 5 stars

The lovely Joel helped me with getting…

The lovely Joel helped me with getting the car I wanted transferred. He was so helpful throughout the process of buying the car. Happy to answer my questions and explain things to me. Thanks for making it an easy enjoyable experience. So happy with my new car :)

2 May 2026
Unprompted review
Rated 5 out of 5 stars

I’m really happy with the service that…

I’m really happy with the service that I received at HPL motors Oldham especially from Nathan and Lewis. I would definitely recommend them when coming to look for a car, they spoke me through everything and helped me out a lot especially when I’d just bought a car from another company with problems. Thank you!!

2 May 2026
Unprompted review

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