HRKGame Reviews 

30,836
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 575 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptionally low prices across a wide selection of video games and software products. Consumers note that online transactions are remarkably smooth and the instant delivery of digital codes happens very quickly. Some reviewers were not happy with unexpected region restrictions that prevented them from properly activating their purchased items. A few other people also felt frustrated when dealing with invalid keys or slow customer support responses during issue resolution. Others mentioned that security verification processes requiring photos and personal documents made the overall purchasing experience overly complicated.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with many customers reporting that keys worked instantly... See more

Price

Reviewers mention positive feedback about price, highlighting competitive costs and great deals compared to... See more

Website

People report ambiguous experiences with website, as some consumers highlight a super easy platform with... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers reporting extreme frustration,... See more

Payment

Customers consistently note ambiguous experiences with payment, as while some reviewers reported smooth... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Every purchase has gone thru with no issue. I don’t have to worry with this site. Only constructive thing I would suggest is to have more competitive pricing. Unfortunately I don’t buy a lot from here... See more

Company replied

Rated 4 out of 5 stars

Good price and OK bying process. The last star is missing due to the complication issuing an invoice. But it worked eventually. I recommend the seller!

Company replied

Rated 4 out of 5 stars

There was some issue with the payment processing, the payment went through but the website didn't mark it as processed and I had to contact the support but they sent the key right away. I hope they w... See more

Company replied

Rated 4 out of 5 stars

took a little bit than expected in term of delivery but its okay , expected more from the games , at least to have all of them steam cards , but 2 on 5 is not bad , especially comparing the prices on... See more

Company replied


Company details

  1. Gaming services
  2. also in
  3. Hobby shop

Information provided by various external sources

HRK Game is an e-commerce and technology business that sells video games and software. HRK Game offers many choices that its users can pick from, and these include the main digital distribution platform HRKGame Store, Make Bundle (pick your indie games and build your own bundle of video games), Giveaways, HRKGame's Trade service that can be used by customers to exchange bought items with one another, swift refunds, and much more. HRK Game aims to deliver a satisfying and complete online shopping experience to avoid gamers that wish to purchase the latest releases at an affordable price.


Contact info

3.9

Great

TrustScore 4 out of 5

31k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(30,836)

674 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

bought a game

bought a game, great service, and the most important is instant.

15 May 2026
HRKGame logo

Reply from HRKGame

Hello,

Thanks a bunch for your awesome review! We're so happy you had a great experience with us. Can't wait to have you back again soon!

Kind regards
Mehrnoosh

Rated 5 out of 5 stars
HRKGame logo

Reply from HRKGame

Hello,

We’re so grateful for your support! We hope to welcome you again whenever you need us.

Kind regards
Mehrnoosh

Rated 1 out of 5 stars

Game key un-redeemable

Game key un-redeemable
Requested refund
Not received
Game key (product) not received

7 May 2026
HRKGame logo

Reply from HRKGame

We are terribly sorry to hear about this issue.

We would like to kindly inform you, that we have already updated your ticket with the details of the solution to this problem. #(634687)

Please have a look at it at your earliest convenience.

Best regards,
Linda

Rated 5 out of 5 stars

fast and good

The website didn't ask me for any private personal information, just required to sign in my account. I bought a w10 key and after a few seconds I could convalidate it successfully.

14 May 2026
HRKGame logo

Reply from HRKGame

Hello ,

We’re so grateful for your support! We hope to welcome you again whenever you need us.

Kind regards ,
Linda

Rated 5 out of 5 stars

recommended

fast service, low prices

13 May 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello ,

We’re so lucky to have awesome customers like you. Always here to help whenever you need us!

Best regards,
Emilia

Rated 5 out of 5 stars

Great company

Cheaper than anywhere else. Easy to obtain code, has extra points if you pay using revolute which is cool. 10/10 will buy from them again.

13 May 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello!

Thank you for the perfect 10/10 rating! We are thrilled to hear that we’ve become your top choice for pricing and that the code delivery process was easy for you.

It's also great to know you enjoyed the extra benefits of using Revolut! We try to offer the best options for our customers, and it's wonderful to see that feature being put to good use.

We look forward to your next purchase!

Warm regards,

Mahshid

Rated 5 out of 5 stars

Very fast & works great

Very fast & works great

13 May 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello ,

Thank you for trusting us! We’re always here for you and would be so happy to see you back anytime.

Best regards ,
Linda

Rated 4 out of 5 stars

Good

took a little bit than expected in term of delivery but its okay , expected more from the games , at least to have all of them steam cards , but 2 on 5 is not bad , especially comparing the prices on steam .

12 May 2026
HRKGame logo

Reply from HRKGame

Hello ,

Thank you for sharing your feedback with us. I’ve passed your suggestions on to our technical team, and they will be working on addressing these issues as soon as possible. We truly appreciate you taking the time to help us improve!

Regards ,
Linda

Rated 5 out of 5 stars

Way to go!

My first order from HRKGame was back in 2017. Still shopping here after almost 10 years!
Reliable and serious company, recommend!

12 May 2026
HRKGame logo

Reply from HRKGame

Hello ,

Thank you for support! It means everything to us to know you’re happy. We’re always here if you need anything!

Regards ,
Linda

Rated 2 out of 5 stars

Twice in a row, they chose to not deliver and raise their price instead

Twice in a row, the keys were not delivered and they instead raised their price. At least, they quickly refunded twice.

2026-05-13 : In response to your reply, I say I lost all possibilities to buy the Steam game I wanted because of your way of handling bought Steam keys deliveries. In the meantime, there was ultimately none left and it was game over for me. Next time, I'll start elsewhere first and with HRKGame.com last. Trust is to be rebuilt again after all that.

2 May 2026
HRKGame logo

Reply from HRKGame

Hello!

Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the delivery failure and the price fluctuations you encountered.

Prices can sometimes change due to stock updates from our providers, which may occasionally interfere with a pending order. We are glad that our automated system was able to process your refunds quickly to ensure you weren't left waiting.

We are working on improving our stock management to prevent this from happening again. We hope you'll give us another chance to provide you with a smoother experience in the future.

Warm regards,

Rated 5 out of 5 stars

The progress bar was weird when…

The progress bar was weird when redeeming the code and once it failed, but other than that all was fine with the code

12 May 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello!

Thank you for your feedback. We are glad to hear that the code worked perfectly for you in the end.

We apologize for the technical glitch you experienced with the progress bar. We will share this information with our technical team to investigate and ensure the redemption process is smoother for everyone in the future.

Thank you for your patience, and we look forward to your next visit!

Warm regards,

Mahshid

Rated 5 out of 5 stars

This is my first time using this…

This is my first time using this platform, and I am very satisfied.

9 May 2026
HRKGame logo

Reply from HRKGame

Hello ,

We’re so grateful for your support! We hope to welcome you again whenever you need us.

Kind regards ,
Linda

Rated 5 out of 5 stars

Great website

Great selection, good prices, fast delivery and great service

4 May 2026
HRKGame logo

Reply from HRKGame

Hello ,

We’re so grateful for your support! We hope to welcome you again whenever you need us.

Kind regards ,
Linda

Rated 5 out of 5 stars

Great price and quick delivery

Great price and quick delivery. Highly recommended shop!

11 May 2026
HRKGame logo

Reply from HRKGame

Hello ,

Thank you for trusting us! We’re always here for you and would be so happy to see you back anytime.

Best regards ,
Linda

Rated 5 out of 5 stars

The steam code was delivered quickly…

The steam code was delivered quickly and the price of the game was better compared to some other websites.

10 May 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello,

We’re so lucky to have awesome customers like you. Always here to help whenever you need us!

Best regards,
Emilia

Rated 5 out of 5 stars

The license number has been deactivated

The license for the product I purchased on October 3, 2025, titled “Microsoft Office 2024 Professional Plus - Phone Activation,” has been deactivated. When I contacted customer service, they told me two months later that there was nothing they could do, but they did issue a refund. I hope this kind of problem doesn’t happen again.

9 May 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello,

Please accept our most sincere apologies regarding this issue. We would like to inform you that you have been refunded for the faulty key. Please check the ticket that you have received from our support team for more information.

Kind regards,
Emilia

Rated 1 out of 5 stars

Question:How stupid is making a percentage of completion for giving a key wich is the only thing your sitre should do?

Question:
How stupid is making a percentage of completion for giving a key wich is the only thing your sitre should do?
answer:
very much

9 May 2026
HRKGame logo

Reply from HRKGame

Hello,

We are terribly sorry to hear about this issue.
We would like to kindly inform you, that we have already updated your ticket with the details of the solution to this problem.
#634858
Please have a look at it at your earliest convenience.

Best regards,
Emilia

Rated 5 out of 5 stars

Immediate delivery

Immediate delivery, awesome discount and pricing, superb!

9 May 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello ,

Your review is much appreciated! We’re happy we could meet your expectations.

Best regards,
Emilia

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