HRKGame Reviews 

30,836
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 575 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptionally low prices across a wide selection of video games and software products. Consumers note that online transactions are remarkably smooth and the instant delivery of digital codes happens very quickly. Some reviewers were not happy with unexpected region restrictions that prevented them from properly activating their purchased items. A few other people also felt frustrated when dealing with invalid keys or slow customer support responses during issue resolution. Others mentioned that security verification processes requiring photos and personal documents made the overall purchasing experience overly complicated.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with many customers reporting that keys worked instantly... See more

Price

Reviewers mention positive feedback about price, highlighting competitive costs and great deals compared to... See more

Website

People report ambiguous experiences with website, as some consumers highlight a super easy platform with... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers reporting extreme frustration,... See more

Payment

Customers consistently note ambiguous experiences with payment, as while some reviewers reported smooth... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Every purchase has gone thru with no issue. I don’t have to worry with this site. Only constructive thing I would suggest is to have more competitive pricing. Unfortunately I don’t buy a lot from here... See more

Company replied

Rated 4 out of 5 stars

Good price and OK bying process. The last star is missing due to the complication issuing an invoice. But it worked eventually. I recommend the seller!

Company replied

Rated 4 out of 5 stars

There was some issue with the payment processing, the payment went through but the website didn't mark it as processed and I had to contact the support but they sent the key right away. I hope they w... See more

Company replied

Rated 4 out of 5 stars

took a little bit than expected in term of delivery but its okay , expected more from the games , at least to have all of them steam cards , but 2 on 5 is not bad , especially comparing the prices on... See more

Company replied


Company details

  1. Gaming services
  2. also in
  3. Hobby shop

Information provided by various external sources

HRK Game is an e-commerce and technology business that sells video games and software. HRK Game offers many choices that its users can pick from, and these include the main digital distribution platform HRKGame Store, Make Bundle (pick your indie games and build your own bundle of video games), Giveaways, HRKGame's Trade service that can be used by customers to exchange bought items with one another, swift refunds, and much more. HRK Game aims to deliver a satisfying and complete online shopping experience to avoid gamers that wish to purchase the latest releases at an affordable price.


Contact info

3.9

Great

TrustScore 4 out of 5

31k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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3.9

All reviews

(30,836)

672 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Normally i dont have problems with the…

Normally i dont have problems with the keys but yesterday I had a problem with a key and they refund me the money really fast. 100% recommended

19 May 2026
HRKGame logo

Reply from HRKGame

Hello,

Thank you for trusting us! We’re always here for you and would be so happy to see you back anytime.

Kind regards
Mehrnoosh

Rated 5 out of 5 stars

Trusted CD-Key seller

Bought plenty of Steam game CD-Keys from HRK and never had an issue. Fast delivery and reliable service.
I can definitely recommend them.

20 May 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello,

Thank you for support! It means everything to us to know you’re happy. We’re always here if you need anything!

Kind regards
Mehrnoosh

Rated 1 out of 5 stars

Key took forever to arrive

Key took forever to arrive. Slow service.

19 May 2026
HRKGame logo

Reply from HRKGame

Hello,

We sincerely apologize for the inconvenience caused.
Kindly check your HRK account, as the codes are automatically delivered to your account after the purchase has been completed.

Kind regards,
Mehrnoosh

Rated 1 out of 5 stars

Selling keys that they don't have in…

Selling keys that they don't have in stock after buying one key it didnt appear on my account and refund was not automatic but had to beg the support to do something

19 May 2026
HRKGame logo

Reply from HRKGame

Hello,

Please accept our most sincere apologies regarding this issue. We would like to inform you that you have been refunded for the faulty key. Please check the ticket that you have received from our support team for more information.

Kind regards,
Mehrnoosh

Rated 5 out of 5 stars

Always a great experience serial was…

Always a great experience serial was istant and working

19 May 2026
HRKGame logo

Reply from HRKGame

Hello,

Thank you for support! It means everything to us to know you’re happy. We’re always here if you need anything!

Kind regards
Mehrnoosh

Rated 5 out of 5 stars

Trustworthy Key Shop

Have been buying from HRK since 2019, never been let down once.

20 May 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello,

Thanks a ton for the great vibes! We’re so lucky to have awesome customers like you. Always here to help whenever you need us!

Kind regards
Mehrnoosh

Rated 1 out of 5 stars

No delivery

17 May 2026
HRKGame logo

Reply from HRKGame

Hello,

Please accept our most sincere apologies regarding this issue. We would like to inform you that you have been refunded for the faulty key. Please check the ticket that you have received from our support team for more information.

Kind regards,
Mehrnoosh

Rated 1 out of 5 stars

I didn't receive my key and support…

I didn't receive my key and support doesn't respond

18 May 2026
HRKGame logo

Reply from HRKGame

Hello,

We sincerely apologize for the inconvenience caused.
Kindly check your HRK account, as the codes are automatically delivered to your account after the purchase has been completed.

Kind regards,
Mehrnoosh

Rated 1 out of 5 stars

Misleading prices

Showed as the cheapest price for forza 6 only to be scammed out of an additional VAT tax. Borderline illegal considering this has to be disclosed in the real price. This is not america, you include the VAT at the time of purchase.

19 May 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello,

We’re sorry to hear that you were disappointed with the pricing experience.

Please note that VAT and additional fees are displayed separately during the checkout process before the payment is completed. We understand that pricing transparency is important, and we appreciate your feedback regarding how these charges are presented.

We will make sure to pass your feedback on to the relevant team for further review.

Kind regards,
Mehrnoosh

Rated 5 out of 5 stars

Gedonia 2

No problem will buy more.

18 May 2026
HRKGame logo

Reply from HRKGame

Hello,

Thank you for trusting us! We’re always here for you and would be so happy to see you back anytime.

Kind regards
Mehrnoosh

Rated 5 out of 5 stars

Thought I am going ymto get scammed

Thought I am going ymto get scammed, but worked as planned! Great website!

14 May 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello,

We’re so grateful for your support! We hope to welcome you again whenever you need us.

Kind regards,
Mehrnoosh

Rated 5 out of 5 stars

Excellent!

16 May 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello,

Thank you for trusting us! We’re always here for you and would be so happy to see you back anytime.

Kind regards
Mehrnoosh

Rated 5 out of 5 stars

Great discounts on games

Great discounts on games, excellent customer support, fast delivery.

16 May 2026
HRKGame logo

Reply from HRKGame

Hello,

Thanks a ton for the great vibes! We’re so lucky to have awesome customers like you. Always here to help whenever you need us!

Kind regards
Mehrnoosh

Rated 1 out of 5 stars

The order has been placed on hold

This is the second time I’ve shopped on this site. My first purchase went smoothly and I was satisfied, but today, for some reason, my order was put on hold, and I was told to wait up to 48 hours for customer support to look into it and now it's asking me to verify my identity and upload photos of my ID and credit card, even though my order was paid for and the money has already been deducted. I think that’s absolutely ridiculous and crazy.

16 May 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello,

Please be informed that while inconvenient, verification is one of the safety measures we have to take in order to ensure that the orders created were made by you. This precaution is to protect you and your HRK Game account, as security is our top priority. It is meant to prevent possible fraudulent attempts and other troubling situations.

Best regards,
Mehrnoosh

Rated 1 out of 5 stars

I purchased a retail key for Microsoft…

I purchased a retail key for Microsoft Office pro plus 2024. The listing clearly states that I just had to insert the key and restart Office. However upon doing so I was informed that it was not a retail key bit a volume license key and coould not be used.

I then went backto their listing where they pointed to a drive dowoad for the LTSC version, I oinstaled that again and the key still did not work.

I contacted their support and they told me that I need to select phone activation. I explained to them how they had deceived me and that if I wanted phoen activation, I would have just ordered the cheaper listing.

The reason I dont go the phone activation route is because they always get deactivated down the road and are not reliable.

They have refused to refund me and now Im short 20 usd and no working key. Avoid them at all costs, they are not to be trusted

15 May 2026
HRKGame logo

Reply from HRKGame

Hello,

Please accept our most sincere apologies regarding this issue. We would like to inform you that you have been refunded for the faulty key. Please check the ticket that you have received from our support team for more information.

Kind regards,
Emilia

Rated 5 out of 5 stars

First time user, no complaints

Cheap(er) , easy payment, fast delivery, valid key.

15 May 2026
HRKGame logo

Reply from HRKGame

Hello ,

We’re so grateful for your support! We hope to welcome you again whenever you need us.

Kind regards ,
Linda

Rated 1 out of 5 stars

Beyond ridiculous

Beyond ridiculous. I buy a key that does not work. Why? Because it isn't redeemable on my country. The store page does NOT list that fact. I wrote to the god awful support, which refused to give me back my money or a working key. This website is a complete scam with incompetent support.

BEWARE DO NOT BUY. You will get screwed over.

15 May 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello,

We are very sorry to hear about the frustration regarding the region restriction of your key. Every product page on our website includes a clear notification about regional availability based on the user's location, as well as a dedicated section specifying which countries the key can or cannot be activated in. We always advise checking these restrictions before finalizing a purchase.

Since you did not provide your order details or ticket number in this review, we cannot check your specific case right now. Please provide us with your order ID or contact our support team again so we can re-examine your issue and see how we can assist you.

Warm regards,

Mahshid

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