Home Repair Network Limited Reviews 

359
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpful and professional staff who expertly guide them through insurance claims with great empathy, patience, and clear communication. The overall service is described as extremely efficient and prompt, ensuring that property repairs and related issues are handled smoothly from start to finish. Some people were dissatisfied with the handling of certain claims, noting that specific technical assessments led to unexpected rejections, prolonged delays, or disagreements. A few reviewers also mentioned experiencing unhelpful interactions and frustrating difficulties when trying to resolve complex property damage cases with assigned personnel.

What people talk about most

Staff

Clients share profound appreciation on staff, highlighting how supportive, professional, and friendly... See more

Service

Reviewers mention positive feedback about service, highlighting that everything from the initial assessment... See more

Claim

Users describe ambiguous interactions with claim processes, reflecting a mix of contrasting experiences.... See more

Customer service

Consumers find customer service to be positive, frequently praising supportive staff who handle claims with... See more

Response time

People report positive experiences with response time, highlighting clear communication and prompt query... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a rocky start with our claim via HSBC and Severn Trent. However once it was passed to Home Repair Network and a wonderful lady called Carolyn I felt fully listened to and was dealt with in the... See more

Company replied

Rated 5 out of 5 stars

Although the whole process of the building works took a long time after the storm damage occurred & the weather also hindered work, HRNL kept in touch and let us know when contractors would be arrivin... See more

Company replied

Rated 5 out of 5 stars

Having just come to the end of an insurance claim lasting 10 months I would personally like to thank Ellie Stone (claims handler) for being an absolute rock to me - her customer service skills are exe... See more

Company replied

Rated 5 out of 5 stars

I made my first insurance claim in many years in June 2026 when I found a largs window shattered for no obvious reason. I contacted HML and spoke with John Arundale who guided me through the steps I... See more


Company details

  1. Building Inspector
  2. Contractor
  3. Glass repair service

Written by the company

Home Repair Network Limited (HRNL) manage property damage claims on behalf of UK Insurance Co's. We are appointed by Insurers to impartially validate a Customers claim in line with the Insurance policy terms, claims guidlelines and where appropriate, offer a fair settlement value or provide access to the services of an approved building repair contractor. We do not receive any commission / reward from Insurers for the outcome or value of a Customers claim. We are paid a fixed amount to provide our opinion on the cause and value of a claim. HRNL has a network of individual building damage surveyors and repair contractors to aid in the validation and settlement of a claim across the UK.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

359 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(359)

80 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 Stars all the way will use them again

This company, in particular Beth and Andy provided a 5 star service. My property was affected by a gas explosion and was in the middle of a sale. They have acted quickly and effectively and now the sale of the property can proceed you have a very happy customer.

7 January 2025
Unprompted review
Rated 5 out of 5 stars

Unbelievable service and kindness

From start to finish with both Beth and Andy, the service was fantastic. Normally, being passed to another company from your insurance agent causes no end of complications, this was never an issue with HRNL.
Beth, in particular, kept me informed constantly, which was made all the more impressive as we were out of the country for most of the time the work needed to be sourced and completed.
A friendly approach topped off the incredible service we were given.
Thank you both for all your help.

28 November 2024
Unprompted review
Rated 5 out of 5 stars

Efficient and supportive

My glazing claims handler Cheryl Myskiw was brilliant. She was efficient and supportive and made coping with an upsetting situation following a break in much easier - thank you so much!

28 November 2024
Unprompted review
Rated 5 out of 5 stars

Professional and expert team

Team visited twice. Once to put a temporary "wooden window" in place, check extent of damage and measure for replacement glass etc.
Then a second visit to carry out necessary repairs and fit new glazing in the doors.
All was completed to a very high standard in a fairly short timescale.
Everything looks pretty much like new.
I am a very happy chappy.
I highly recommend this company.

27 November 2024
Unprompted review
Rated 5 out of 5 stars

My insurance claim was passed on to…

My insurance claim was passed on to home repair network to review the damage. They were in contact within 30mins of insurance passing it to them. They were very quick to make arrangements to view the issue and communication was excellent every step of the way. Made the whole thing easier to process

19 November 2024
Unprompted review
Rated 5 out of 5 stars

Insurance Claim

Insurance Claim
John was extremely helpful throughout the entire process and was a pleasure to deal with. 5 star and first class service.

25 November 2024
Unprompted review
Rated 5 out of 5 stars

Helpful and friendly

Everyone I spoke to at HRNL was very helpful and friendly. John Arundale dealt with my case, he was very professional and followed up straight away to help me have my claim processed quickly. Very happy with his service.

14 November 2024
Unprompted review
Rated 5 out of 5 stars

Customer Satisfaction

I spoke to John Arundale about the issue today, I felt he gave me time to explain and listened intently, he asked clear concise questions and had a professional friendly approach with a can do attitude, while asking questions I felt he explained the process clearly and used time speak.
At the end of the call I felt valued and had a good outcome to the issue.
John is an asset to your company

14 November 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Had an unfortunate attempted burglary and doors needed replacing, the insurance company put me on to HRNL to check everything and move the claim forward.
Was dealing with John A, who's done an fantastic job reassuring me and acting very quickly to resolve this.
From start to finish 2 days. Excellent comms and speedy resolution.
Unheard of with insurance companies right?!
Would I use HRNL again?, absolutely!

11 November 2024
Unprompted review
Rated 5 out of 5 stars

After storm damage to our Conservatory…

After storm damage to our Conservatory roof we contacted our Insurance company. They contacted Home Repair Network Ltd who were quick in sending out a surveyor . He inspected the damage and confirmed it was storm damage. John Arundel at Home Repair Network arranged for Window Doctor to carry out the work. The whole process was a success due to the assistance we got from Home Repair Network Ld.

6 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent work

Excellent work. Kept me updated from start to finish. Such a kind caring gentleman who carried out all the work. Thank you

5 November 2024
Unprompted review

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