Home Repair Network Limited Reviews 

It was great to have Dianne to deal with the issues surrounding my Auntie's house insurance claim. She was polite, professional and genuine in helping us at the difficult time and was most patient with my auntie who is 97.
Thank you Dianne- great customer service - keep up the good work - thanks Linda

Cheryl handled our claim after a recent burglary and was excellent - efficient, kind and professional. Much appreciated at a time of great stress - thanks Cheryl

My claim was handled superb by Beth,the whole process was straight forward and i have nothing but praise for Beth- many thanks

Quick efficient service, hassle free

Very efficient and professional. Thanks John for handling the claim so quickly.

Simply useless... Appointed by Direct Line to manage our claim. Offer a very low lump sum with zero detail to settle. The offer would not cover the cost of repairs. When asked to provide a breakdown of how this figure has been calculated they simply ignore emails. Local contractors cannot carry out works for the price offered. HRNL will not communicate or reply to my emails requesting more detail. Unfortunately it was not my choice to use them as they were appointed by Directline but if you ever get the choice do not bother with this company

My clam was handled very promptly and I was guided through the process. Everyone I dealt with were very pleasant and helpful. They took any stress out the process. All request for updates or information were responded to quickly.

Excellent from the start. No nonsense approach. Quick, efficient and professional. Thanks very much

Very quick and great service. From the point my claim was transferred to the team to the confirmation of pay out, was less than 24 hours. Thank you

The claim was handled extremely quickly and efficiently with minimal overhead on me. The time from my reporting the claim to agreeing settlement was 24 hours.

We are very satisfied with the way our claim was handled. Everyone involved did what they said they would do and kept us informed. We are particularly impressed with the quality of the work carried out ( removing the damaged kitchen floor and relaying with new boards etc).

Excellent service by Cheryl at a difficult time.

Recently had a traumatic incident at home when a housebrick was thrown through living room window. However the service we received after that from Home Repair Network was outstanding. Very friendly, helpful, good communication. Arranged everything, kept us up to date with progress and superb installation of new toughened glass. 1st class, very happy

Nathan was very helpful and polite throughout the claims procedure. He was contactable via email and phone, which made the whole procedure less onerous. Although there were steps which we had no idea about in the beginning, he was clear and efficient, and the process was well managed.

John made the whole process easy to understand. He clearly explained each step which helped make an informed decision on how to proceed with my claim. He is clearly very knowledgeable (in this case, about front doors), and easy to talk to. Couldn't have been more helpful.

It was a pleasure dealing with Beth for my insurance claim to replace the glass in my patio window. She was professional, efficient and keep me informed by email and telephone all the way through. My claim was handled very quickly which made the process less stressful.
Beth is a credit to to your company.

Very prompt and professional service. Well handled throughout.

Very very efficient and clear communication

Your glaziers was a credit to your company helpful. Knowledgeable. And very talented also he has left a tool here .did a fantastic job well done.

Any insurance claim is stressful but Beth made getting our window replaced as easy as it can be. She was polite, helpful, unbelievably efficient with timely emails and phone calls requiring minimum effort on our part. Faultless service and I am very happy to recommend this company as it seems their staff are not only exceptionally well trained but also helpful and supportive. I’d give 6 stars if I could!