We were delighted with our visit from Fiona today. She was knowledgeable about her product and very gave very useful practical advice. Her manner and approach was spot on. We did not feel rushed or... See more
Location
Switch location24 Glasgow Road, EH48 2AG Bathgate, GB
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See what reviewers are saying
We booked a home visit for my 90 yr old mum to select a riser recliner. Fiona and Riccardo (?) arrived right on time and proved extremely adept at setting up and dismantling the chairs. Fiona was very... See more
The staff were courteous and helpful. We viewed and tried out 3 chairs at home. There was a further selection available in the van if required. Nothing was too much trouble. Everything was fully expla... See more
From start to finish the service was excellent. Very friendly and professional. Fiona was outstanding with my dad My dad was delighted with the service and looking forward to receiving his ne... See more
Company details
- Home Furniture Shop
- also in
- Disability equipment supplier
- Furniture Manufacturer
- Mobility equipment supplier
About HSL Chairs - Bathgate
Written by the company
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
Award Winning
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Made in Yorkshire
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
Family Business
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
About HSL Chairs
Written by the company
- Up to 25 Year Guarantee
- Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
- Queen's Award Winners
- HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Occupational Therapist Approved
All products are independently tested
As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe.
All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.
Contact info
24 Glasgow Road, EH48 2AG, Bathgate, United Kingdom
4.8
Excellent
92 reviews
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Good Sales Representatives, but let down by delivery company.
The company will send sales staff to your home, which was great for us because travelling is difficult. The sales staff were good, patient and obliging and offered plenty of opportunities to try out the chairs. They were well informed about the furniture. The delivery experience however was not so great. Delivery was scheduled between 8:30 a.m. and 12:00 noon. The delivery people were supposed to phone when close by. No one phoned us and they were late arriving as it was some time after twelve when they turned up. The ‘tracking’ link in the email was totally useless as it said 09:30 was the expected delivery time and this did not update at all. Whilst the delivery men were polite and reasonably efficient, we later discovered that the connections had been wrongly plugged in, with head and lumbar support operating in the opposite way to the buttons on the hand controller. The antimacassar and arm protectors we ordered did not arrive with the chair.
Update: We are still getting emails asking for a review! Still awaiting arm protectors and antimacassars.
16 April 2025
What fantastic service
What fantastic service, bought the chair to my house to try,( a 4hr drive each way).
Very helpful & knowledgeable staff, Fiona was excellent (& the driver very helpful carrying the furniture).
Over all an excellent experience.
24 April 2025
Unprompted review
Excellent service
I went to HSL in Bathgate in Scotland I dealt with Lorna and had a home visit from Carol with a Stressless chair. The service I received from the Bathgate staff especially Lorna was first class. I would recommend this company to anyone
19 April 2025
Unprompted review
Home visit
Had a home visit from fiona and andy from bathgate,
I would highly reccomend them as they were so friendly,caring and kind. I was so pleased with this service that i purchased on the day and cant wait to receive my new feel good furniture.
23 April 2025
Unprompted review
Excellent chairs, excellent service and staff
Prompt delivery of very informative catalogue. Helpful staff on telephone to book home visit despite distance away from showroom. Carol and Andy from the Bathgate branch kept me updated on their timings on visit day and were just a delight to deal with, nothing was too much trouble, very patient and knowledgeable. Brought 3 riser recliner chairs for me to try, 5 or 6 books of swatches plus knuckle samples. I am delighted with what I have ordered.
22 April 2025
Unprompted review
Expert advice on the best bed to suit…
Expert advice on the best bed to suit our needs. Kindness and patience when discussing the product. We felt reassured throughout the visit.
11 April 2025
Friendly knowledgeable staff
Friendly knowledgeable staff. Explained the process very well.
Chair very comfortable & delivered in six days.
5 April 2025
This is the second chair I have bought…
This is the second chair I have bought in six months. The service is thoughtful and relaxed with no pressure selling. The chairs are comfortable and well made. There are many styles, sizes and fabrics available and the assistant took time to advise me and make sure the chair was right for me.
19 March 2025
Great to get home visit to discuss…
Great to get home visit to discuss options Experience during all aspects of purchasing products so well organised
21 March 2025
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