HSL Chairs - Blackpool Reviews 47

After waiting 6 weeks my wife and I were delighted to have our 2 chairs delivered on Monday 30th March. My wife’s arm covers were however missing on arrival.

The delivery man called HSL on our behalf and we were promised a return call which never came so we phoned the local HSL shop. Once again we were promised a return call which never happened.
In addition the lumber function didn’t work on the same chair and it was only when we again phoned HSL that we were able to speak to someone who was willing to help . ISABEL the lady concerned was very helpful and arranged for the repair to the chair and the covers to be sent to us. The covers however took until 15th May to be delivered. My wife and I are both over 70 and I’m disabled so we thought buying from HSL would be stress free. How wrong were we.

Brilliant from the outset. Attentive but respectful in the shop- ensuring I was well informed about what the recommendations are for my height, weight and ability. Gorgeous materials available and nothing too much trouble.
Alex and Shane delivered my sofa and chair yesterday- again very courteous and ensured new carpet was protected before assembling the most beautiful, well made furniture I have ever had. Worth every penny!
Oh and the cup of Yorkshire tea in the shop was a good cuppa too!

HSL Blackpool was wonderful to deal with, especially Kim the sales lady. We were made very welcome and was shown all types and sorts of furniture of what we requested. We bought things and got a great deal. Thanks Kim.

Review by Ann Robinson

I went to the showroom in Blackpool and Steve(?) was most helpful and spent a lot of time with me and made a really good coffee, I ordered a chair which has yet to be delivered and which I am looking forward to. Being British made and a family run company also pleases me.

The service we got

My partner and I were teated as if we were the most important people in the world. Staff were helpful informative and nothing was too much trouble even on the second visit

An excellent experience. Kim, at the Blackpool store, was both personable and professional. She made us feel welcome and valued. Her knowledge of the range and requirements of the customers was first class and I can’t recommend her and the shop too highly. Quite superb. Thank you, Kim and HSL!

Bradley, the salesman was really good, he explained all about the shop, how it had become Liv Home, I loved the first chair that I saw but he took me round showing me all the recliner chairs, he then made me and my daughter a drink and explained all about the chair and it’s features, I would shop there agin

From the man who took the original order to the delivery men Craig and Jed excellent. Delivery was quick, clean , efficient very polite team.

My sister and I were made very welcome by Kim the sales lady there was no pressure to buy. She was very knowledgeable and made my sister feel at ease.
My sister tried couple of chairs then decided to purchase one.
Our whole experience was excellent so thank you HSL Blackpool

I visited HSL blackpool and saw Natasha, what a lovely person. She really listened to what I needed and was so patient. We found 2 suitable chairs and she even bought one upstairs so we could compare. She was determined to find us the right fabric and she did. She is a credit to your company, thankyou

Spoke with Natasha at HSL Blackpool. Excellent customer service. Very good quality would highly recommend.

My nearest HSL store is fairly local to me, so was easy to visit. Natasha provided excellent customer service, allowing me to try and experience the products I was interested in. On this occasion, I was looking for an adjustable bed.

I experienced all that they had to offer, giving me an the time I needed to make an informed decision. I made a successful purchase.

Just ordered a 2 seater sofa & grande chair in the Burrows relax range in volante ruby at HSL in Blackpool. Natasha took care of me whilst I made a decision on my purchase. She was very friendly, nothing was too much trouble. She certainly knew her stuff & answered any questions. A very knowledgeable young lady. Steve was also very helpful.I visited the store three times ordering on my third visit. Luckily Natasha found a large sample of material which I could bring home to peruse. I would highly recommend this store to anyone. We’ve had a sofa for 10 years so I know how good they are. Time for a change. 1st class service from Natasha & lots of superb furniture to choose from.

From the first visit to Blackpool HSL, I knew I had chosen the right company. Kim was amazing. She understood my physical problems & my need for a specific chair. This has arrived today, brought by 2 great gentlemen, Craig & Jed. I am absolutely delighted with the chair & am certain my chronic pain will be eased in the future. I also must mention Natasha at Blackpool. Another huge help.

British made quality products. Our current reclining chairs were bought in the Blackpool store and two replacements have now been ordered. The service provided by Steve was very pleasant, helpful and professional.

Have not got the chairs yet but I felt that I had to give a great review to Kim from the Blackpool branch. What a lovely, helpful, friendly, knowledgeable, kind lady Kim is and all with a sense of humour thrown in. Kim went out of her way to make sure we got what was right for us. I wish there were more than one Kim in the retail trade.

A big thank you to Kim @ the Blackpool store today, we arrived early and was greeted with a smile and an open door.
Once inside asked if we’d like a drink, showed us to the chairs.
Nothing was too much trouble all questions answered and best of all didn’t feel pressured into purchasing anything, 2rise and reclining chairs ordered.
Many thanks and have a very merry Christmas

Comfiest chairs I've ever sat in. Great buying and delivery service 👍

Both sales staff in the Layton shop and the delivery guys Carl and Carl gave excellent service,very pleased. Thankyou