This was our second visit to HSL at Brierley Hill, and we received a warm welcome from Beverley. Bev enquired as to which items we may be interested in, this being a good Back Support Chair. We... See more
Location
Switch locationUnit 2, Port West Retail Park, Brierley Hill, DY5 1AJ Dudley, GB
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My wife & I were very impressed with Sam who helped us choose & try various chairs that we wanted to purchase. Sam was empathic, listened carefully & gave sensible advice accordingly. Sam was new & w... See more
Was greeted by a lady called wendy very welcoming. No pressure to buy we selected our settee and chair Wendy was very helpful talked throu our options gave us some good advice which lead us to our p... See more
We had a warm and friendly welcome from Hannah as soon as we entered the store and she patiently showed us around and discussed with us our requirements. Her male colleague was equally pleasant and he... See more
Company details
- #15 of 397 best companies in Home Furniture Shop
- #2 of 38 best companies in Disability equipment supplier
- #6 of 78 best companies in Furniture Manufacturer
- #2 of 73 best companies in Mobility equipment supplier
About HSL Chairs - Brierley Hill
Written by the company
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
Award Winning
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Made in Yorkshire
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
Family Business
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
About HSL Chairs
Written by the company
- Up to 25 Year Guarantee
- Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
- Queen's Award Winners
- HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Occupational Therapist Approved
All products are independently tested
As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe.
All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.
Contact info
Unit 2, Port West Retail Park, Brierley Hill, DY5 1AJ, Dudley, United Kingdom
4.9
Excellent
77 reviews
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Very Pleased Customerd
Delivery service was exceptional. Contacted to arrange a date. Text day before with approx times. Phone call about 30 mins before. Ian and Paul arrived on time. We're polite, friendly and helpful. Very pleased with Suite and delivery. Would definitely recommend HSL. The shop at MerryHill were brilliant too when picking and ordering. Nothing was too much trouble. They were also polite, friendly and extremely helpful.
2 July 2025
Unprompted review
Friendly helpful staff with prompt…
Friendly helpful staff with prompt delivery
Very nice chair
2 June 2025
Unprompted review
Very professional very informative and…
Very professional very informative and overall helpful and a pleasant experience
8 May 2025
Very Good products and excellent service from HSL
I ordered a new adjustable bed in March from the Brierley Hill branch. Staff were lovely and friendly and very knowledgeable about the company’s products.
Spent a couple of hours in the showroom and had a lovely cup of tea with some biscuits!
Delivery time was 8 - 10 weeks.
And sure enough my bed was delivered by Ian and Paul on 19th May. Two great guys who were thoughtful and mindful of bringing furniture into the house and not scratching the door frames etc. they were very quick in assembling the bed, took the rubbish away and showed me how to use the remote. Very happy with HSL. But disappointed with the CLearbee company that’s takes old furniture away (ie, old bed) as I was advised they would come at least an hour before the delivery which was 10.30am. They turned up at 4pm. Ian and Paul had to take it out and put it in the front garden!! It didn’t give us much time to clean before the new bed arrived and I felt sorry for the guys having to do that as well as bring my new bed in. I have also bought a reclining chair and a sofa and now my bed. Excellent service. Thank you.
19 May 2025
Unprompted review
Made us feel welcome and gave us time…
Made us feel welcome and gave us time to choose the right chair
7 May 2025
Excellent care and support given by…
Excellent care and support given by staff. We are extremely happy with our new chairs😊
8 May 2025
Perfect buying experience…
As I have mobility issues I had been looking for a comfortable chair that I could actually get out of. After visiting the Brierley Hill branch a couple of weeks earlier with my mom I returned to make my own purchase. We were expertly looked after by Bev and I ended up purchasing 2 Glenmore chairs. Could not fault the personable service served with a tea, coffee and a couple of biscuits with a laugh chucked in for good measure.
3 May 2025
Unprompted review
Carl and Lee were very helpful and…
Carl and Lee were very helpful and friendly and polite, when arriving at my house, nothing was too much trouble and they both made me feel at ease. Thank you
23 April 2025
Unprompted review
The technicans
The technicans who came today were excellent firstly advising us at what time they would arrive. They carried out the repair to the armchair and checked the second one, Excellent job
23 April 2025
Unprompted review
Burrows chair March 25
Staff at Brierley Hill branch were very helpful with directing me to home demonstration service, exactly what was needed. Jacqui and her driver from Stoke were also extremely courteous and knowledgable about chosen chair - full explanation regarding purchase and forthcoming delivery. Excellent service so far!
5 April 2025
Superb
Firstly having visited their showroom in Brierley Hill. The staff could not have been more helpful. They made sure we fully understood our choice and were happy to go ahead with our order.After our order arrived today 1/4 ( a three seater settee) could not have been more pleased with the delivery men and how they set the product up.10 out of ten.WELL DONE.
9 January 2025
Unprompted review
Great service
Mandy the sales consultant was very helpful and thorough
Went over everything in detail and I felt happy rather than pressured
30 March 2025
Unprompted review
HSL furniture storeentered the we were…
As soon as we entered the store we were made to feel welcome Bev the lady who attended to us was very helpful without being pushy we had coffee and biscuits while we made our choice’s , we ordered a chair and settee and came out very happy with the service and our purchases , thank you Bev a credit to the company
19 March 2025
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