HSL Chairs - Burnley Reviews 

64
TrustScore 5 out of 5

4.8

81 Hammerton Street, BB11 1LE Burnley, GB


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Rated 5 out of 5 stars

Made to feel welcome and at ease as soon as we entered. Jill helped us as we decided what we wanted and she was helpful in showing us what was available in the chairs we chose. Would recommend to fami... See more

Rated 5 out of 5 stars

I needed a reclining chair for my wife, looked on website, saw what chairs were on sale, so we went along to Burnley store, looked around and said to my wife they have lovely furniture, 2 ladies on... See more

Rated 5 out of 5 stars

Had such an amazing experience at the showroom with Jill to assist us. She gave amazing advice and guidance so we got the chair that is suitable for my dad.

Rated 5 out of 5 stars

Absolutely top class. Went today to buy new chair for our elderly mum & was greeted immediately on entry. We told the ladies what we needed & their knowledge & customer service was amazing. Paula... See more


Company details

  1. #14 of 395 best companies in Home Furniture Shop
  2. #2 of 37 best companies in Disability equipment supplier
  3. #6 of 77 best companies in Furniture Manufacturer
  4. #2 of 72 best companies in Mobility equipment supplier

About HSL Chairs - Burnley

Written by the company

HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.


We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.


Award Winning

HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.


Made in Yorkshire

Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.


Family Business

As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.

About HSL Chairs

Written by the company

Up to 25 Year Guarantee
Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
Queen's Award Winners
HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation. 

Occupational Therapist Approved

All products are independently tested

As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe. All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.

Contact info

  • 81 Hammerton Street, BB11 1LE, Burnley, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

64 reviews

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4.8

All reviews

(64)

4,206 reviews in the last 12 months

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Rated 5 out of 5 stars

Helpful staff

Made to feel welcome and at ease as soon as we entered. Jill helped us as we decided what we wanted and she was helpful in showing us what was available in the chairs we chose. Would recommend to family and friends and would return without hesitation.

14 August 2026
Rated 5 out of 5 stars

I needed a reclining chair for my wife

I needed a reclining chair for my wife, looked on website, saw what chairs were on sale, so we went along to Burnley store, looked around and said to my wife they have lovely furniture, 2 ladies on duty, very helpful, professional explained everything, best bit was we had a coffee, delivered on time, explained how the chair works, all in all good experience with HSL. would and have recommended HSL. to a family member, and yes they have purchased a chair.the other day,
Well done HSL.
Milton B..

17 July 2026
Rated 5 out of 5 stars

We were made very welcome

We were made very welcome. We talked about the products and discussed what we wanted and how we could order. That was made as easy as possible. We wait now for our product

24 May 2026
Rated 5 out of 5 stars

Great delivery service

Great delivery service; called in advance and then arrived on time. Expert installation and all very neatly done.
Thanks very much to the team of 'Paul and Paul'.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

After waiting for 6 weeks to the day…

After waiting for 6 weeks to the day that I ordered my recliner chair it arrived and I was truly delighted with it.Chris & Terry were excellent talking me through the instructions and placing my new chair exactly where I needed it to be placed. from the day that I ordered my chair everything went so smoothly I can recommend HSL to all.thank you Chris & Terry for being so professional. ( not a white glove in sight ) thank you all at HSL.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

HSL are an established family owned company.…

HSL are an established family owned company so it was important to me to support that. From the moment I entered the showroom everyone was very professional , helpful and friendly throughout the process of buying my chair. Thanks also to Paul and Jon the delivery men. I would fully recommend HSL.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful

Three ladies helped us with our decision.. Val,Jill and Tracy. What can I say... They were all well informed, helpful, polite and very patient. A credit to your company. Thank you, girls

16 March 2026
Unprompted review

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