HSL Chairs - Leeds Reviews 

153
TrustScore 5 out of 5

4.9

Otley Road, White Cross, Guiseley, LS20 8LZ Leeds, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We had a good experience with hsl. We we attended to by Polly, She was really knowledgeable about all products available. I have a mental health issue and she was very helpful in me choosing the right... See more

Rated 5 out of 5 stars

A gentleman named Graham showed us the rising recliner range and explained in great detail all the features of the range. We then went onto trying what he thought was my correct size and I could n... See more

Rated 5 out of 5 stars

Warm welcome and assessment of our requirements by Richard. Tried several sofas and fairly soon found one that was ideal for us. Good explanation of additional add ons and delivery options. Nice to... See more

Rated 5 out of 5 stars

My wife and I were looking to purchase a couple of reclining chairs and visited HSL. We were met by John in Guiseley and he was extremely helpful and very professional but, just as importantly for us,... See more


Company details

  1. #14 of 398 best companies in Home Furniture Shop
  2. #2 of 38 best companies in Disability equipment supplier
  3. #5 of 77 best companies in Furniture Manufacturer
  4. #2 of 73 best companies in Mobility equipment supplier

About HSL Chairs - Leeds

Written by the company

HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.


We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.


Award Winning

HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.


Made in Yorkshire

Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.


Family Business

As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.

About HSL Chairs

Written by the company

Up to 25 Year Guarantee
Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
Queen's Award Winners
HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation. 

Occupational Therapist Approved

All products are independently tested

As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe. All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.

Contact info

  • Otley Road, White Cross, Guiseley, LS20 8LZ, Leeds, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

153 reviews

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4.9

All reviews

(153)

3,798 reviews in the last 12 months

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Rated 5 out of 5 stars

Could not have had a nicer couple of…

Could not have had a nicer couple of people to come out to show me the demo chair, they were very informative and helpful. The chair is lovely and i am looking forward to getting it, would willingly recommend your company to people thank you

27 February 2026
Unprompted review
Rated 5 out of 5 stars

We went today and what a fantastic…

We went today and what a fantastic experience we had. Michelle was very nice and helpful she guided us in the right direction. Asked if we would like coffee and then we started mum sat in different chairs with Michelle suggested what she might need.Michelle couldn’t do enough for us and whole experience was amazing. We placed order and we gave Michelle a hug when we left. Thank you so much

11 February 2026
Unprompted review
Rated 5 out of 5 stars

John

John was knowledgeable and able to provide assistance without pressure. I was happy with the process and outcome.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Sue & Richard where absolutely great in every way made my elderly mum feel at ease we bought a rise and recliner chair and a bed i never knew there was so much detail to buying a chair how it fits how it feels the right posture positions and what height it should be they took there time and guided us through the whole process with great assistance and knowledge at a great price my mum come out feeling happy with her purchases and life made a little easier for her day to day mobility needs thank you for the coffee and biscuits too

4 January 2026
Unprompted review
Rated 5 out of 5 stars

From going into the store in Guiseley…

This is from my Mum, Margaret Barrett. From going into the store in Guiseley to getting the reclining chair I could have not been happier. Susan our consultant did an excellent job and was very patient showing me all the different options available.After choosing the chair the wait time was minimal and Alex and Jed who delivered the chair called me to advise what time they would be with me , which was exactly the time they said they would be here and set up the chair. This was set up perfectly for me to sit in and they also did an excellent job.

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from HSL, Guiseley.

Arrived at the Guiseley store and was welcomed in by a very helpful, knowledgeable salesman, who was able to to show us chairs suitable for our needs. After deciding on type , fabric etc, we were given an estimated delivery date. We were called 1 week before the estimated delivery date and given a definite date, and a time slot.
Ian, and Paul rang to to say they would be with us in 40 minutes. They arrived spot on. They unloaded and installed the chairs, and made sure we knew how to operate the chairs.
I can only give the whole experience high praise and will certainly recommend them .

15 October 2025
Unprompted review
Rated 5 out of 5 stars

Chris and Terry rang 30mins before…

Chris and Terry rang 30mins before arrival as we were told to expect.
They were both efficient and pleasant
They even positioned other furniture
For us.
A good experience

20 November 2025
Unprompted review
HSL Chairs - Leeds logo

Reply from HSL Chairs - Leeds

We're happy to hear that our team was efficient and pleasant! We appreciate your positive feedback regarding their helpfulness in positioning other furniture for you.

Rated 5 out of 5 stars

Excellent service, quality product

John & Sue at the Guiseley store were welcoming, helpful and extremely knowledgeable about the product range and which chair would be most suitable for my elderly Mum. Her choice of chair and fabric were available on express delivery, with the chair delivered and installed by Alex & Tom the same week!!

Alex & Tom were friendly and professional. They called us on route to confirm the delivery time, installed the chair and demonstrated every detail.

Fabulous service and customer care from start to finish.....can't recommend them highly enough.

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Why would you go anywhere else?!

I never imagined taking my 82 year old Mum shopping for a new armchair would turn into an hour long retail therapy session! We were offered a range of options including a sensible size chair for little legs! The staff at Guiseley are knowledgeable, efficient and very helpful.Highly recommended.

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service from the Guiseley store

Wonderful, caring customer service. Efficient and polite. This is the second time I've bought furniture from them this year and both times they've taken so much trouble. Furniture is beautiful. Complicated delivery - no problem. Thanks especially to the lovely Polly at Guiseley store.

15 October 2025
Unprompted review

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