Thoughtful and interested, Andy had my best interests at heart and helped me to choose the right chair with all of the attributes I need. He also went to great lengths to get a fabric sample for me to... See more
Location
Switch location150 Newark Road, LN5 8QJ Lincoln, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
From being met at the door to saying goodbye to Andy his kindness, understanding and patience was exemplary. I was delighted with all the furniture available and very happy with the chair I have chose... See more
From entering the premises to leaving we were treated with excellent service, we were not rushed and everything about the product was explained in great detail.
The Lady who helped us was very helpful and considerate making sure every aspect of the chair suited my husband’s disability. Her help and advise was amazing
Company details
- #14 of 396 best companies in Home Furniture Shop
- #2 of 38 best companies in Disability equipment supplier
- #6 of 78 best companies in Furniture Manufacturer
- #2 of 73 best companies in Mobility equipment supplier
About HSL Chairs - Lincoln
Written by the company
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
Award Winning
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Made in Yorkshire
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
Family Business
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
About HSL Chairs
Written by the company
- Up to 25 Year Guarantee
- Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
- Queen's Award Winners
- HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Occupational Therapist Approved
All products are independently tested
As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe.
All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.
Contact info
150 Newark Road, LN5 8QJ, Lincoln, United Kingdom
4.8
Excellent
54 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just got my recliner it’s fantastic
Just got my recliner it’s fantastic
30 July 2025
Unprompted review
I was able to walk into the showroom…
I was able to walk into the showroom sit in 2 chairs and purchase the 2nd one. This was done immediately
8 July 2025
Unprompted review
Excellent customer service, knowledgeable staff and quality purchase
Travelled 40 minutes to visit the store in Lincoln and we werent disappointed! Richard was literally AMAZING from the moment we walked (and wheeled) in. We were looking for a riser/reclining chair for my Dad (a permanent wheelchair user ). Richard listened to my Dad as he explained what he wanted. He asked pertinent questions and then gave all assistance to my Dad to actually try a few chairs out. He took time, was friendly, helpful and made us all feel relaxed and not pressured at all. He found us the perfect chair, at the right price AND it was in stock so it was delivered a few days later. My Dad LOVES it and feels "special" every time he sits in it which is more than we hoped for. Richard is our hero and we can 110 per cent recommend HSL
8 July 2025
Very helpful staff
Very helpful staff, ensured the chairs were the right fit, worked hard to get a great price for us.
29 June 2025
My HSL chair buying experience
My HSL chair buying experience
The service and attention to detail when choosing my recliner/riser chair was second to non at HSL Newark Road, Lincoln.
I was met by Andrew who was polite, professional and most helpful in every way. He showed me several chairs, giving me the pro's and con's about each one as to the suitability for my needs. When this was decided, he took the measurements needed for my new chair.
We (my daughter was with me) then met Raechel who showed us endless alternatives for the coverings. She was so helpful and patient as I needed it to blend in with my 3 piece suite. Raechel was so friendly and understanding.
We were given 2 servings of tea and biscuits, it took that long but at no time were we rushed, only helped and guided to purchase the correct chair for me.
I highly recommend HSL at Newark Road Lincoln with Raechel and Andrew.
I have had my chair now for over 2 weeks and I am highly delighted with it.
I was kept up to date with the delivery process and the driver Alex telephoned me 30 minutes before he arrived as I was told he would. The tracking system was excellent.
Alex was assisting by Asad to bring the chair into my room and Alex fitted it together and took me through all the movements of the controller. He was very polite, friendly and professional. He only left when I
assured him I understood everything. Well done Alex and Asad, it was a pleasure to meet you both.
The whole experience from my visit with Raechel and Andrew to the delivery by Alex and Asad has been nothing but a pleasure.
Bought 21 March 2025 - Delivered 30 April 2025
21 March 2025
Unprompted review
Our new HSL furniture
The sales staff at the Lincoln showroom were pleasant, informative and helpful. Our chairs and sofa were delivered within the specified timescale with the delivery men arranging the furniture as requested. We are very pleased with our purchase, the new furniture being both extremely comfortable and supportive.
12 March 2025
Lincoln Branch well worth visiting
Our experience at the Lincoln Branch with Richard was very good, relaxing with no pressure, we purchased 2 chairs.
18 April 2025
Unprompted review
Excellent service from Raechel at…
Excellent service from Raechel at Lincoln. Lots of information on the products available and easy to make my choice of bed. Many thanks for expert knowledge and help.
14 April 2025
Unprompted review
Excellent Service at Lincoln store.
Excellent Service at the Lincoln store.
The staff were extremely helpful and knowledgeable which helped us decide to purchase a chair from them. I would have no hesitation to recommend this store! 5/5
29 March 2025
Just had 2 chairs and 2seat sofa…
Just had 2 chairs and 2seat sofa delivered by Carl and Lee, they rang 30 min before arival then when they arived they were very polite and professional, they explained everything and tidied up before they left, Excelent service.
27 March 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.