Visit to the showroom and service from all the staff who were very helpful and knowledgeable on our 3 visits to the store. Jonathan was our main consultant but other members of staff were equally go... See more
Location
Switch location168-170 High Street, BR6 0JW Orpington, GB
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See what reviewers are saying
Yesterday I took my 90 year old mother into your Orpington store and spent an hour with Ros picking the right chair and fabric for her. The whole team were kind and patient and made her feel listened... See more
Terri was really helpful and patient with my elderly parents. There was no rushing or pushy sales talk. She answered all our questions and then stepped away to allow us time to talk about the choice... See more
We visited Orpington branch yesterday, the shop was very well laid out with lots of choice. We were served by Jon, he was very helpful and polite. He didn't mind how many times he had to cost all the... See more
Company details
- #14 of 396 best companies in Home Furniture Shop
- #2 of 38 best companies in Disability equipment supplier
- #6 of 78 best companies in Furniture Manufacturer
- #2 of 73 best companies in Mobility equipment supplier
About HSL Chairs - Orpington
Written by the company
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
Award Winning
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Made in Yorkshire
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
Family Business
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
About HSL Chairs
Written by the company
- Up to 25 Year Guarantee
- Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
- Queen's Award Winners
- HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Occupational Therapist Approved
All products are independently tested
As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe.
All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.
Contact info
168-170 High Street, BR6 0JW, Orpington, United Kingdom
4.8
Excellent
96 reviews
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Visit to the showroom and service from…
Visit to the showroom and service from all the staff who were very helpful and knowledgeable on our 3 visits to the store. Jonathan was our main consultant but other members of staff were equally good.
21 July 2026
Yesterday I took my 90 year old mother…
Yesterday I took my 90 year old mother into your Orpington store and spent an hour with Ros picking the right chair and fabric for her. The whole team were kind and patient and made her feel listened to. We had a budget and they didn’t try to upsell. We can’t wait to get the chair…
9 August 2026
Unprompted review
Welcoming andFriendly sfaff
Friendl y sfaff, clear demonstration of chair no coercing to buy just simple explanation of how the chair works and how much each part would cost.
30 July 2026
Highly recommened. Great customer service.
Terri was really helpful and patient with my elderly parents. There was no rushing or pushy sales talk. She answered all our questions and then stepped away to allow us time to talk about the choices.
All the staff were lovely and I would highly recommend the chairs. My father is 6 foot 4 tall and the chair they showed him was a perfect fit.
Thank you for reminding me what good customer service used to be like.
7 August 2026
Unprompted review
May use AI-assist with repliesRead more
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Ros in the shop was most helpful and…
Ros in the shop was most helpful and attentive at all times. Where you fell down was getting material samples to choose from. When first ordered after three weeks they had not arrived.A re-order came quickly. Postal service?
10 July 2026
Reply from HSL Chairs - Orpington
Good Morning,
Thank you for your feedback and for your kind comments about Ros. I am delighted to hear she was helpful and attentive throughout.
I would like to apologise for the delay in receiving the fabric samples you requested. This is not our usual process, and I appreciate the inconvenience this caused. While the replacement samples arrived promptly, I will look into the original delay further to understand what happened and whether there was an issue with dispatch or the postal service.
Kind Regards
Lauren Elliott
Customer Care Manager
lauren.elliott@hslchairs.com
Orpington branch
We visited Orpington branch yesterday, the shop was very well laid out with lots of choice. We were served by Jon, he was very helpful and polite. He didn't mind how many times he had to cost all the different scenarios we asked about, he even made me a lovely cup of tea! I would highly recommend visiting HSL if you are looking for suites, recliners etc.
20 July 2026
Unprompted review
Helpful service
Our sales lady Christine in the Orpington showroom was very patient in helping us make the right decision.
We were very impressed that she was understanding of our needs.
Ernest & Pam
17 July 2026
Unprompted review
Great experience at Orpington
Great experience at Orpington. Jonathan was incredibly helpful and really took time to understand my needs and made my time there more enjoyable / less onerous. I felt this contributed to the purchase and was very happy with the service I received from him. Thank you.
28 June 2026
Two fireside chairs purchased experience
We have purchased furnature from H. S
L before and have been well satisfied with them , so as we wanted to buy chairs again it was a no brainer that we would return to H.S.L. we went to your Orpington branch and I must say we were welcomed and nothing was too much bother everything was explained to us and all oir questions were answered. I would always recommend H.S.L to my friends and family
1 July 2026
Great chairs
Great service from Jon very knowlegable about the chairs and you get to see the chairs and sit in them so you choose what is right for you.
2 July 2026
Helpful and friendly
I received a friendly welcome and all my questions were answered and I was given plenty of time to try out my choice of chair.
19 June 2026
A good start for us.
Very friendly helpful staff It was essential to be able to test the sofa before deciding to buyA good experience
10 June 2026
Christine was very welcoming and…
Christine was very welcoming and courteous, she was very knowledgeable and gave us time think without being pushy.
We followed up with customer service again Jonathan was extremely helpful concerning our worries over delivery.
15 June 2026
Lovely furniture
Just wanted to thank Jason and Ashley for a prompt delivery of my furniture on 11/6. Very pleasant men.
Would also like to thank Terri at Orpington branch for her assistance and the much appreciated refreshments when my friend and I initially went in on the 14/4.
11 June 2026
Unprompted review
Very friendly and helpful staff
Very friendly and helpful staff, they listened to our requirements and helped us pick the best suitable chairs. Tea and coffee were also offered. A really nice experience
29 May 2026
Recent order from HSL Orpington Branch
We ordered our recliner chairs from the Orpington Branch. Jon was very attentive and knowledgeable and ensured the chairs we ordered were suitable for both our needs.
We placed our order after Jon went through the ordering process thoroughly.
Nothing was to much trouble for Jon and
he provided a great customer service whilst we were in the shop.
31 May 2026
Helpful
I went into the Orpington branch on the off chance and saw just the right chair, a half price ex-showrooom model, which I could take away. No delivery on such items. Christine and her colleague were very friendly and helpful, including offering me refreshments and then helping to load the chair into my car. They also alerted me to exemption from VAT because of my high blood pressure!
11 June 2026
Unprompted review
A good experience
Friendly staff gave us all the information and advice we needed to make a decision
19 May 2026
Jon at your Orpington showroom was very…
Jon at your Orpington showroom was very informative without being too "pushy". He explained about all the various options and has enabled me to choose the best bed for my situation.!
A pleasure to do business with.
23 May 2026
From purchase to delivery the service…
From purchase to delivery the service was excellent.
20 May 2026
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