HSL Chairs - Southampton Reviews 162

Most disappointing, I'm afraid. The atmosphere was rather unpleasant, and it felt as though the staff would have preferred to be anywhere else. What upset me most was overhearing a manager making unkind remarks about my weight, even joking that I might break a chair. Such behaviour is deeply unprofessional and entirely unacceptable. Courtesy and respect cost nothing, yet they seemed sadly lacking here. I certainly shall not be returning.

What a pleasure to find a company that is happy to help, does not push for sales and clearly know their business. The staff at The Hedge End shop were extremely helpful and went to a lot of trouble to provide us with every bit of information, plus tea and biscuits. What more could we want! Brian and Germaine, thank you.
Ann & Eric

Knowledgeable, patient and understanding. We were pleased with the whole experience.

The warm welcome, knowledgeable staff and lack of “sales pitch” pressure was refreshing.

We got exactly what we wanted and the whole process was amazing.

Patricia was very patient, kind and helpful when we went to chose new chairs and a sofa. We waited for 8 weeks for delivery, and again both the delivery drivers were excellent. We had also ordered arm covers for the chairs and sofa, but one chair came with two left covers, instead of a left and a right. We now have to wait another eight weeks for a replacement, as it is treated as a new order, instead of a mistake. So to complete the order it will have taken from March to July. Have to hope that the replacement material will be a complete match, as it may be a different batch of material.

Ella was absolutely brilliant, helpful, patient, knowledgeable and a great salesperson.

Sales person gave us time to tryout nearly every chair in the shop, only to come back to the very first chair we tried. They went through the whole process of ensuring the chair fitted correctly.

There was a slight delay in delivery due to a fault being found on one the chairs. This was a quality control check by HSLbefore it was delivered to us. Kept well informed of the problem and a new date was set for delivery.

The Delivery men Edwin and Garry were amazing. They rang to say they were going to be earlier than stated. I explained I hadn't moved the furniture to accommodate the new chairs. Told me not to worry, they would do it when they got here.

I would recommend this company as the service from start to finish was excellent.

Informative and knowledgeable salesman who spent time to explain and advise without getting too pushy. Thank you for the assistance.

Very good service at the hedge end branch. The team where brilliant with their knowledge and nothing was too much trouble. Would have given them five stars but the delivery dates need a bit more flexibility (ie) not just one delivery date a week

Germaine and the staff were all polite, friendly and professional, we didn’t feel rushed into making a purchase.

The sales advisor in the Southampton store was extremely helpful, friendly and answered all our questions. We were able to order exactly the chairs and sofa we needed.
The delivery team were also friendly and very efficient.

Valentine and Mike demonstrated all the features of the chair. Both professional in their approach.
Explained the extra features and all the costs.
Follow up so far has been excellent.Purchase

Excellent service from Eric a pleasant member of staff. Very helpful with no pressure selling and understood that we did not have an unlimited budget.

Very helpful and knowledgeable. Excellent service. Thank you

Very good helpful staff in store +delivery on time and men very pleasent. X

Very professional help from Eric. He knew what he was speaking about and helped me buy the most comfortable chair. I would definitely recommend him to friends.

Outstanding knowledge and patience of the staff at Southampton, with special thanks to Brian. The quality of the armchairs is outstanding...minor quibble..head office initially had not applied my payment of the balance..ahead of time..and initially said that I still owed it. One chair ( Aysgarth ) was delivered without the protective arm sleeves which are still awaited

Lydia was very knowledgeable