HSL Chairs - Warrington Reviews 

142
TrustScore 5 out of 5

4.9

Unit 2B, Junction 9 Retail Park, WA2 8TW Warrington, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The lady we spoke to Was extremly helpful and kind She had a confident but friendly approach towards my 89 year old mum. The experience was a positive and enjoyable one

Rated 5 out of 5 stars

We were looking for sofas and were helped by Lynn. She was knowledgeable,attentive,explained the various options with each sofa. She also stood back to allow us to wander through trying out each sof... See more

Rated 5 out of 5 stars

We were helped by Lynn in Warrington store was so empathetic and helpful towards my Mother in Law . The shop is clean, smelled lovely and was a welcoming environment we were encouraged spend as much... See more

Rated 5 out of 5 stars

Lynn in the Warrington store at junction 9 was amazing. Very helpful indeed. Gave us confidence in what we were purchasing. Allowed us to take our time in choosing and also tried her best to give us a... See more


Company details

  1. #15 of 401 best companies in Home Furniture Shop
  2. #2 of 38 best companies in Disability equipment supplier
  3. #5 of 77 best companies in Furniture Manufacturer
  4. #2 of 73 best companies in Mobility equipment supplier

About HSL Chairs - Warrington

Written by the company

HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.


We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.


Award Winning

HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.


Made in Yorkshire

Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.


Family Business

As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.

About HSL Chairs

Written by the company

Up to 25 Year Guarantee
Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
Queen's Award Winners
HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation. 

Occupational Therapist Approved

All products are independently tested

As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe. All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.

Contact info

  • Unit 2B, Junction 9 Retail Park, WA2 8TW, Warrington, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

142 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(142)

3,977 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just purchased a recliner chair from…

Just purchased a recliner chair from the Warrington showroom and I’m impressed enough to write a review. The staff are welcoming, empathetic and knowledgeable. Lynn was great and couldn’t do enough to help and the other staff were all supportive. Great experience and recommend to anyone.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Sarah at Warrington Branch

I visited the Warrington branch to purchase new furniture for my home and was assisted by Sarah who was extremely helpful and knowledgeable. She guided me through to make sure that I was happy with my choices before I made my purchases.

3 June 2026
Unprompted review
Rated 5 out of 5 stars

We were made to feel welcome as soon as…

We were made to feel welcome as soon as we entered the shop - having viewed the sofas for a while the salesman who was called John came over to assist us. John was very friendly and knowledgeable about the products, helpful but not in any way pushy. We purchased two sofas and a chair because we felt the quality far exceeded the products we had viewed in other stores, we perhaps paid a bit more but in our opinion the extra quality was worth it. A good all round experience greatly helped by John.

25 May 2026
Unprompted review
Rated 5 out of 5 stars

Great help at the Warrington HSL

My daughter and I visited HSL Warrington and was greeted by Lyn and a gentleman doing work experience with a smile and offer of help .They were informative and listened carefully to my needs Nothing was too much trouble le and showed us various chairs evan gave us tea and biscuits .we felt relaxed and not pressured we went to have lunch and think about what we had learnt and returned happy to order mmy chair thankyou Lyn

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Expert professional service

We were extremely well looked after by the whole team. We received a very professional and patient service and were given plenty of time to make our choice. There was no pressurized sales pitch. The member of the team, Lynn, demonstrated understanding and expert knowledge so provided great advice.

23 May 2026
Unprompted review
Rated 5 out of 5 stars

It makes a refreshing change to deal…

It makes a refreshing change to deal with a company that produces a quality product at competitive prices and with an excellent customer service department in Wakefield which follows up on any query immediately. Kate in the Warrington store could not have been
more helpful and kind. Excellence all round.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Warrington & Stockport Stores

Warrington Store
- Met Sarah who was very personable and helpful on each of our visits to the store
- Met Manager Len who handled our last visit and finalised all the sale paperwork in a professional and friendly manner
Stockport Store
- Met Debs - amazing product knowledgable and faultless customer service - a real credit to HSL

10 May 2026
Unprompted review
Rated 5 out of 5 stars

Delivery of suite

Suite was delivered by Paul and Graham, they were very friendly and professional.
No mess was left, also did a demonstration of how to use the reclining chairs.
Would highly recommend.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

We were extremely happy with our visit…

We were extremely happy with our visit to HSl in Warrington and did not feel under any pressure.
Brendan listenened carefully to our requirements and gave appropriate advice in a friendly way. He answered all our questions and helped us to find the perfect combination of sofa and rise and recliner chairs to ensure our comfort.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Good choice for the older customer

Good choice for the older customer, straight forward to order and sale's person Kate was very helpful and not pushy. Not the cheapest but you pay for quality and service. Overall a great experience.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Friendly, professional service and great products.

I was met with a friendly greeting, although no pressure I was left to browse at my own pace. When I needed help Brendan listened to me and very patiently explained my options. The IT system took some time to complete the order to my satisfaction but I had a cup of tea whilst it was sorted. All the staff were friendly and there was a lovely calm atmosphere in the store.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Thank you to Warrington HSL staff

We have just purchased a sofa from HSL Warrington the staff were very helpful and friendly especially Lynn and Len they were so patient, understanding and they certainly knew HSL furniture, they spent quite some time listening to all our requirements and advising us on all the products which were most suited to our needs they made the experience more relaxing and beneficial

15 April 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look