Excellent service by two members of staff (with refreshments!!) no rush and, YES, we purchased a Grande Ripley chair which we are very much looking forward to delivery in due course following its man... See more
Location
Switch locationStirling Road, Clifton Moor, YO30 4WZ York, GB
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HSL York were very welcoming, no pressure and left to wander round and sit on as many sofas as liked. Information given was knowledgeable and personal experience enhanced decision in finalising choic... See more
Decided to buy 2 chairs after browsing freely around the shop at Newcastle. Staff very friendly and knowledgeable about all furniture. Bought June 11th delivered 21st July by Damien and Carl who were... See more
Well what can I say when we was so impressed with staff member Emma in the Southend store from the minute we walked in she was so helpful and showed us exactly what we was looking for to find for the... See more
Company details
- #14 of 398 best companies in Home Furniture Shop
- #2 of 38 best companies in Disability equipment supplier
- #5 of 77 best companies in Furniture Manufacturer
- #2 of 73 best companies in Mobility equipment supplier
About HSL Chairs - York
Written by the company
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
Award Winning
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Made in Yorkshire
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
Family Business
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
About HSL Chairs
Written by the company
- Up to 25 Year Guarantee
- Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
- Queen's Award Winners
- HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Occupational Therapist Approved
All products are independently tested
As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe.
All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.
Contact info
Stirling Road, Clifton Moor, YO30 4WZ, York, United Kingdom
4.7
Excellent
122 reviews
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The new system is not working
Every person I spoke to was very polite and tried to be helpful. However their new system let them down. The chairs that I ordered didn’t arrive within three days as promised.They seemed not to have my order, I had to explain my problem over and over again.When they did arrive they had different hand sets,no instructions , no arm protection , no care kit,Altogether l was very disappointed.I ordered these chairs for my husband on his return home from hospital and they arrived over a week later.l have now accepted a price reduction .l would not use. this company again.
14 July 2025
Reply from HSL Chairs - York
Good Evening, thank you for taking the time to leave your review. I am sorry to hear of the issues you experienced. I have all the information I require to look into this further.
Regards
Sharon Sanderson
Head of Customer Care
Delivery of chairs and assembly was spot on.
Delivery of chairs and assembly was done on time, speedily and efficiently.
Pleasant and courteous staff , Damion and Carl P.
25 July 2025
Unprompted review
Visited the HSL shop in York
Visited the HSL shop in York to purchase a recliner riser chair. Had a great experience helped by all the team there, but especially made special by Diana.
Could view and try different chair designs and amazed by there being a number of chair sizes. Found one that was just right. Thank you HSL and Diana.
26 July 2025
Unprompted review
Meeting the Tim was a wonderful…
Meeting the Tim was a wonderful experience, he was very caring and helpful and I’m positive I got the right chair for me. I’m so pleased.
10 July 2025
Brilliant job.
Damion and Carl delivered our new sofa today.
Professional, courteous and polite, simple as that.
17 July 2025
Unprompted review
Good customer service …
Good customer service in store when purchasing our Stressless chair.
Great delivery times, purchased on the Sunday, received a phone call the day after to arrange delivery for the Thursday afternoon.
7 July 2025
Excellent customer service at the store
Excellent customer service at the store
Not received item so too early to give a complete review
2 July 2025
The Manager at York store Ollie could…
The Manager at York store Ollie could not have been more helpful and accommodating. Really good experience.
25 June 2025
Firm that cares for its customers
Helpful knowledgable staff. Gave space to look around not pushy. Delivery was on time and handled with care. Backup for a broken zip has been handled well and without any hassle
17 June 2025
HSL visit
Visited my disabled son which saved him a visit to a store.
The advisors were very patient .Explained everything to my son .Both of them were really lovely .I would recommend the service and the chairs .They couldn’t be bettered .
17 June 2025
Constructive advice
Constructive advice, friendly attentive service, a very positive experience.
11 June 2025
Fantastic customer service from the…
Fantastic customer service from the sales team at York to the delivery team from HSL.
I selected my new reclining chair on Wednesday afternoon, on Friday afternoon the chair was delivered, and installed in my living room. All within 48 hours. Incredible.
20 June 2025
Unprompted review
Craig and Danny
Craig and Danny were outstanding, couldn’t have been more helpful. They explained everything perfectly until I was happy. Thank you to them both.
13 June 2025
Unprompted review
Delighted with my chair ,delivery guys…
Delighted with my chair ,delivery guys great (full marks ) only concern was lack of communication with company .I rang four times for an update on my chair with little help - not in the country yet -we don’t have any information-etc . The shop in York were excellent.
11 June 2025
Unprompted review
Excellent service from start to finish
Excellent service from start to finish
Massive thank you to HSL Shrewsbury staff, the HSL manufacturers and Ian & Paul the delivery team.
Help with choosing was great we had plenty of time and no pressure. We’re very impressed with the quality, finish and comfort of the chair. Great communication regarding delivery time, everything ran smoothly thanks to Ian and Paul who are very friendly. Thanks again for a great service.
10 June 2025
Unprompted review
We were extremely impressed by the…
We were extremely impressed by the service we received from HSL York, in particular Diana. Her device, knowledge and friendliness was second to none and we are very grateful.
31 May 2025
Unprompted review
Great experience
The staff, particularly Oliver, were not pushy and left us to browse. Extremely helpful with our questions, and very knowledgable and courteous. It was a pleasure to shop there.8
22 May 2025
A big thank you to Oli at the York…
A big thank you to Oli at the York in-store branch. It’s a lovely peaceful atmosphere to walk around quietly and get excellent quality advice on the sofas there. I ordered one the sofas and it’s absolutely amazing quality from Italy. The delivery guys did a fantastic job getting it safely up the tight spiral staircase we have so a shout out to Jamie A and Jamie M for taking great care. Highly recommend!
29 May 2025
Unprompted review
New chair …
The two people that came today saffron and Graham were very friendly. knowledgeable and was very helpful made her feel relaxed, abd about helping her choose the right chair and size , lovely people ,
27 May 2025
Unprompted review
very pleased with the service at HSL
very pleased with the service the 2 members of staff were very helpful to show us all the different makers of chairs and helped us get a fantastic price
6 May 2025
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