HS Walsh & Sons Ltd Reviews 

135
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently state that the exceptionally fast delivery service ensures orders arrive securely packaged in perfect condition. Reviewers frequently mention that the product quality is outstanding and exactly matches the descriptions provided online. People often express satisfaction with the extensive selection of items available for purchase. Some people were satisfied with the helpful staff who readily answer phone calls and offer expert guidance. Consumers also appreciate the straightforward website layout and the competitive pricing across the entire range. Buyers note that transactions are completely smooth and hassle-free from start to finish.

What people talk about most

Product

Customers had positive experiences with product, noting that items were competitively priced, well packed,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently expressing satisfaction with... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are manufactured to... See more

Service

Reviewers mention positive feedback about service, frequently highlighting super fast response times, helpful... See more

Staff

Clients share satisfaction with the staff, frequently noting that representatives answer phones quickly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have bought casting supplies from H S Walsh. The quality is always excellent, and if I have any queries the staff answer the phones quickly and deal with things rapidly. Their casting flasks are hea... See more

Company replied

Rated 5 out of 5 stars

Excellent all round. Had all the items I needed, competitively priced, no fuss transaction, well packed and delivered quickly in perfect condition. What more can I say? Thank you

Company replied

Rated 5 out of 5 stars

Great, Fast delivery using Royal Mail! ( Thank God, not EVRI!!!) Please keep using Royal Mail!!! Ordered a Jewellery loupe and Hallmark book, both appear good quality! Interesting to now view th... See more

Company replied

Rated 5 out of 5 stars

I was struggling to find a replacement pocket watch movement (didnt have a part ID). I emailed them, several times over a week, asking for advice and guidance. Both Julie and Paul replied to my email... See more

Company replied


Company details

  1. Jewellery Equipment Supplier
  2. also in
  3. Tools Wholesaler

Written by the company

H S Walsh & Sons have been a leading supplier of tools, equipment, clock and watch materials to the jewellery and horological trades for over 75 years. Serving clients from individual designer makers and independent retailers to large industry groups such as the Company of Master Jewellers, the Signet Group and Rolex, we are renowned for our excellent customer service. With branches in the Jewellery Quarter, Birmingham and Hatton Garden, London we are at the heart of the trade, offering person to person sales, backed up with help, advice and demonstrations from our knowledgeable staff, many with decades of experience. Our head office in Biggin Hill, Kent, supports our branch structure, handles our ecommerce through our website www.hswalsh.com and manages our corporate partner needs. We not only serve the domestic market but trade world wide, exporting to over 150 countries. We are proud to work with some key industry brands such as Durston, GRS, Bergeon and Horotec and are UK & Ireland agents for both Witschi Electronic AG horological testing equipment and Sunstone Orion laser and pulse arc welding machines. Biggin Hill: 01959 543660 Birmingham: 0121 236 9346 Hatton Garden: 020 7242 3711


Contact info

4.8

Excellent

TrustScore 5 out of 5

135 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(135)

70 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Service !

Range of products is extensive, and the service is prompt and focuses on addressing the customer’s requests

8 December 2025
Unprompted review
HS Walsh & Sons Ltd logo

Reply from HS Walsh & Sons Ltd

Thank you for your feedback, very much appreciated.

Rated 5 out of 5 stars

Full trust!

Availaibility at all times! Great reactivity.. great service. Special mention to Rob ;)

27 November 2025
Unprompted review
HS Walsh & Sons Ltd logo

Reply from HS Walsh & Sons Ltd

Thank you for your feedback Maya, very much appreciated. A pleasure to deal with.

Rated 5 out of 5 stars

Great website and easy to use

Great website and easy to use , helpful if I have any questions , and let me know if anything is delayed . Quick to post . I spent £500 over 40 years ago , I’m still using those tools today . What’s not to love 😃

17 October 2025
Unprompted review
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Reply from HS Walsh & Sons Ltd

Thank you for your amazing feedback and continued support, very much appreciated.

Rated 5 out of 5 stars

Best service provider

Genuine supplier and promt responsive. Best service

10 October 2025
Unprompted review
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Reply from HS Walsh & Sons Ltd

Thank you for your feedback, very much appreciated.

Rated 5 out of 5 stars

Ref Order No 32277 Loop end Mainspring

Ref Order No, 32277, Loop-end Mainspring, CM 3209.
Looking for a specific size of mainspring I was amazed at the choice held in stock and at very reasonable cost. My purchase arrived on time and in perfect condition. I am only too happy to recommend this company and intend to use again.

8 August 2025
Unprompted review
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Reply from HS Walsh & Sons Ltd

Thank you for your feedback, very much appreciated.

Rated 5 out of 5 stars

Silver plate repair solution

I had purchased a silver plated bracelet on a recent cruise and polished it incorrectly taking off the silver plate .. I found on this website a solution that adds silver back on to the base metal .. the base metal has to be brass or copper and after researching my bracelet found it to be brass. The product worked brilliantly ..saved me having to replace my bracelet at over £60.00 ., definitely recommend., Silver Solution Sheffco , 1x150ml - SF01A plating re-plating.. order was easy and delivered Royal Mail tracking and arrived on time .. very pleased .,

1 July 2025
Unprompted review
HS Walsh & Sons Ltd logo

Reply from HS Walsh & Sons Ltd

Thank you for your feedback, very much appreciated. The product can be found on the link below.

https://www.hswalsh.com/product/silver-solution-1x150ml-sf01a

Rated 5 out of 5 stars

Great shop

Great shop, been coming here for 30 plus years. Friendly and knowledgeable staff and a great range of products.

15 April 2025
Unprompted review
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Reply from HS Walsh & Sons Ltd

Thank you for your feedback, very much appreciated.

Rated 5 out of 5 stars

Great Company

Great company, great staff. Can’t fault the service.

31 March 2025
Unprompted review
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Reply from HS Walsh & Sons Ltd

Thank you for your feedback, very much appreciated.

Rated 5 out of 5 stars

Great customer service

Great customer service. Leo was fantastic at finding the spindles for a polishing machine that was on my wish list for a while. He kept me in the loop with regular updates and I was finally able to purchase my machine. True dedication.

28 February 2025
Unprompted review
HS Walsh & Sons Ltd logo

Reply from HS Walsh & Sons Ltd

Thank you for your feedback, very much appreciated.

Rated 5 out of 5 stars

Replacement clock face and bezel

Order Numbers 0000587462-0000336106, refer.
I am attempting to clean up and repair an old Westminster chime pendulem clock. Due to an accident the bezel was broken. The clock face was in need of attention as was the movement. In the end my wife ordered a new glass bezel on Ebay as it turned out I ordered two different clock faces from HS Walsh and the glass bezel was also from HS Walsh. Both my wife and I were updated with information and eta of delivery and both arrived by Royal mail two days after ordering. All good, now to get to work..

23 February 2025
Unprompted review
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Reply from HS Walsh & Sons Ltd

Thank you for your feedback, very much appreciated.

Rated 5 out of 5 stars

Kim was incredibly helpful and patient...

Kim was incredibly helpful and patient when I came to her for advice about wax working. She helped me choose the appropriate supplies and assured me to come back if I had any further questions. Excellent service!

20 February 2025
Unprompted review
HS Walsh & Sons Ltd logo

Reply from HS Walsh & Sons Ltd

Thank you for your feedback, very much appreciated.

Rated 5 out of 5 stars

Excellent Customer Service

I purchased a watch movement back in Nov 2024, but only got around to fitting it last week. When I came to fit the movement, the date register was not quite in the watch face window. I contacted the sales team, Paul was my contact, he had his team review the movement to ascertain if it was correct. Paul called me back to explain that they could not find a problem, however they would send me a new movement as a courtesy. Brilliant service. Will definitely use them again. AA+++

4 February 2025
Unprompted review
HS Walsh & Sons Ltd logo

Reply from HS Walsh & Sons Ltd

Thank you for your feedback, very much appreciated. Glad to hear we resolved your issue.

Rated 5 out of 5 stars

Silver plating solution worked…

Silver plating solution worked instantly and perfectly had a watch spinning bezel piece with real diamonds that was faded from me using a wire brush on it thinking it was stainless steel and diamonds and had no way of making it back silver from brass until I found your solution Definitely recommend

11 January 2025
Unprompted review
HS Walsh & Sons Ltd logo

Reply from HS Walsh & Sons Ltd

Thank you for your feedback, very much appreciated.

Rated 5 out of 5 stars

Quick delivery, quality item

I ordered a Bergeon watch crown winding tool online and it was delivered super fast the next morning. Well packaged and well priced, tool works very nicely. Thank you.

4 January 2025
Unprompted review
HS Walsh & Sons Ltd logo

Reply from HS Walsh & Sons Ltd

Thank you for your feedback, very much appreciated.

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