Easy to set up a new ISA account with HTB and arrange the transfer of an old ISA into the new ISA. Just one slightly confusing step where you have to nominate all or some of pre-existing ISA where the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My only gripe is when you give one provider fifteen days notice authorisation to transfer your maturing ISA. Then it's not done on the maturity date. It can be a week to ten days before the funds tran... See more
Company replied
I wanted to transfer an I.S.A. from Close Brothers to HTB. I filled in the application correctly online and then the only correspondence from HTB was numerous emails asking me to fund my ISA. I was o... See more
Company replied
I transferred my ISA in and everything worked well. My only small gripe is that all emails are worded for the opening of a new account and not a transfer in. In turn there were no interim updates abou... See more
Company replied
Company details
- #32 of 48 best companies in Bank
Written by the company
Hampshire Trust Bank is a specialist bank, staffed by experts focused on helping UK businesses realise their ambitions. Our dedicated bridging finance, development finance, specialist mortgages and wholesale finance teams ensure that businesses receive the outstanding service, lasting relationships, integrity and expertise they need to prosper. We also provide savings accounts to individuals and businesses and since we lend to SMEs, our savers can be sure their money will help boost the British economy. The bank is authorised by the Prudential Regulation Authority and regulated by the Prudential Regulation Authority and the Financial Conduct Authority.
Contact info
80 Fenchurch Street, EC3M 4BY, London, United Kingdom
- htb.co.uk
4.4
Excellent
2K reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Account easy to open
Account easy to open, no fuss and preferential interest rates in today's markets. Online banking very easy to use.
6 January 2026
Reply from Hampshire Trust Bank (HTB)
Thank you for your feedback.
We're pleased your application was easy and you're happy with the product.
Hampshire Trust Bank
Best rate and easy to open the account
For a 5 year savings bond, HTB offered the best rate I could find. It took less than 10 minutes to open the account and all information and communications was clear and provided quickly.
28 January 2026
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're pleased your application was easy and you're happy with the product.
Hampshire Trust Bank
Easy & straightforward
7 January 2026
It was easy to speak to a member of the…
It was easy to speak to a member of the customer service team so much better than speaking to a robot. Lauren was really helpful.
30 December 2025
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're pleased you're happy with the service, I will pass this onto the team.
Hampshire Trust Bank
HTB are extremely efficient and have…
HTB are extremely efficient and have some if not the very best savings rates around. Very nice people to deal with too.
27 January 2026
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're pleased you're happy with the product and the service.
Hampshire Trust Bank
Excellent in all quarters
The offer of a good rate for the ISA was a factor in subscribing and the on line application was easy to follow. The service was second to none. Well done.
2 January 2026
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're pleased your application was easy and you're happy with the service and the product.
Hampshire Trust Bank
User friendly process along with a competitive rate of interest
User friendly service. I found the online service easy to join along with a good interest rate in comparison to other banking services.
1 January 2026
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're pleased your application was easy and you're happy with the service and the product.
Hampshire Trust Bank
Very easy to apply for account
Very easy to apply for account, process was quick and efficient.
19 January 2026
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're pleased your application was easy and you're happy with the product.
Hampshire Trust Bank
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're pleased your application was easy and you're happy with the product.
Hampshire Trust Bank
It wasn’t great ok
It wasn’t great just ok , seemed to be a problem communicating with the transfer bank which was confusing
15 January 2026
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're always keen to improve and will pass this onto the team.
Hampshire Trust Bank
Competitive rate and Easy to use
easy to set up an account and to transfer funds. And its a very competitive rate and terms. thanks!
9 January 2026
Reply from Hampshire Trust Bank (HTB)
Thank you for your feedback.
We're pleased you found the application easy and you're happy with the product.
Hampshire Trust Bank
Reply from Hampshire Trust Bank (HTB)
Thank you for your feedback.
We're pleased you found the process easy and clear.
Hampshire Trust Bank
Not held on telephone for long and…
Not held on telephone for long and opening a business account was straightforward and fairly quick. Only criticism is adding a signatory requires all signatures and cannot be completed remotely, given one signatory is currently abroad.
2 January 2026
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback, it really does help us to improve.
Hampshire Trust Bank
5 year fixed rate bond
Easy to open, good communication and with a top interest rate. Have used before and will use again.
30 December 2025
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're pleased you found the application easy and you're happy with the product and service.
Hampshire Trust Bank
Website application a little unclear in…
Website application a little unclear in places eg transfer ins. Also received numerous emails reminding to pay in funds when you already new it was a transfer in.
21 January 2026
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback, it really does help us to improve.
Hampshire Trust Bank
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're pleased you found the application process easy and you're happy with the product.
Hampshire Trust Bank
Absolutely incompetence has made me…
Absolutely incompetence has made me consider transferring to HTB ISA as currently multiple phone calls have not been understood and acted upon.
7 January 2026
Reply from Hampshire Trust Bank (HTB)
Thank you for your feedback.
We're sorry you were unhappy with the service, we're always keen to improve.
We have looked into this and have asked our team to reach out to you and want to reassure you that everything is in progress.
Hampshire Trust Bank
Great account opening experience
29 December 2025
Relatively easy to open online
Relatively easy to open online, some wording a bit confusing.
Automatic emails requesting funding of account were irritating when it was a ISA transfer.
30 December 2025
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback, we're always keen to improve.
We're pleased you found the application easy.
Hampshire Trust Bank
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.