Easy to set up a new ISA account with HTB and arrange the transfer of an old ISA into the new ISA. Just one slightly confusing step where you have to nominate all or some of pre-existing ISA where the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My only gripe is when you give one provider fifteen days notice authorisation to transfer your maturing ISA. Then it's not done on the maturity date. It can be a week to ten days before the funds tran... See more
Company replied
I wanted to transfer an I.S.A. from Close Brothers to HTB. I filled in the application correctly online and then the only correspondence from HTB was numerous emails asking me to fund my ISA. I was o... See more
Company replied
I transferred my ISA in and everything worked well. My only small gripe is that all emails are worded for the opening of a new account and not a transfer in. In turn there were no interim updates abou... See more
Company replied
Company details
- #32 of 48 best companies in Bank
Written by the company
Hampshire Trust Bank is a specialist bank, staffed by experts focused on helping UK businesses realise their ambitions. Our dedicated bridging finance, development finance, specialist mortgages and wholesale finance teams ensure that businesses receive the outstanding service, lasting relationships, integrity and expertise they need to prosper. We also provide savings accounts to individuals and businesses and since we lend to SMEs, our savers can be sure their money will help boost the British economy. The bank is authorised by the Prudential Regulation Authority and regulated by the Prudential Regulation Authority and the Financial Conduct Authority.
Contact info
80 Fenchurch Street, EC3M 4BY, London, United Kingdom
- htb.co.uk
4.4
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Interest rates excellent
Interest rates excellent. Easy account to open. Poor communication and dealing with an isa transfer. Many calls made to deal with the transfer
3 February 2026
Reply from Hampshire Trust Bank (HTB)
Hi Susanne, thank you for taking the time to leave feedback.
We're pleased you found the application easy and you're happy with the product.
Thank you for your feedback surrounding your ISA transfer, we're always keen to improve and will pass this onto the team.
Hampshire Trust Bank
Reply from Hampshire Trust Bank (HTB)
Hi Dave, thank you for taking the time to leave feedback.
We're pleased your application was easy and you're happy with the product.
Hampshire Trust Bank
Reply from Hampshire Trust Bank (HTB)
Hi Mark, thank you for taking the time to leave feedback.
We're pleased your application was easy and you're happy with the product.
Hampshire Trust Bank
Great savings rate and easy to set upp…
Great savings rate and easy to set up and manage the account online.
2 February 2026
Reply from Hampshire Trust Bank (HTB)
Hi Donna, thank you for taking the time to leave feedback.
We're pleased that you found the application easy.
Hampshire Trust Bank
It was helpful and efficient I…
It was helpful and efficient I appreciated receiving documents in the post.
23 January 2026
Reply from Hampshire Trust Bank (HTB)
Hi Susan, thank you for taking the time to leave feedback.
We're pleased you're happy with the service.
Hampshire Trust Bank
Had to call customer service very…
Had to call customer service very helpful transfer of ISA very smooth
29 January 2026
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're pleased that you're happy with the service.
Hampshire Trust Bank
Reply from Hampshire Trust Bank (HTB)
Hi Laurence, thank you for taking the time to leave feedback.
We're pleased your application was easy and you're happy with the product.
Hampshire Trust Bank
Easy to deal with and easy to navigate…
Easy to deal with and easy to navigate website.
10 January 2026
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're pleased you found the process easy.
Hampshire Trust Bank
Reply from Hampshire Trust Bank (HTB)
Hi Neal, thank you for taking the time to leave feedback.
We're pleased your application was easy.
Hampshire Trust Bank
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're pleased you found the application process easy and you're happy with the product.
Hampshire Trust Bank
Reply from Hampshire Trust Bank (HTB)
Hi Allison, thank you for taking the time to leave feedback.
We're pleased you found the application process easy.
Hampshire Trust Bank
Easy to use website.
19 January 2026
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're pleased you found the website easy to navigate.
Hampshire Trust Bank
Very easy to set up the current account…
Very easy to set up the current account and savings account also
12 January 2026
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're pleased you found the application process easy.
Hampshire Trust Bank
Reply from Hampshire Trust Bank (HTB)
Hi Jacqueline, thank you for taking the time to leave feedback.
Hampshire Trust Bank
Very good and clear website
Very good and clear website, excellent products. Pleasure to deal with.
20 January 2026
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're pleased you're happy with the product and the service.
Hampshire Trust Bank
The process of choosing and opening an…
The process of choosing and opening an account with HTB was very straightforward. Checks were carried out swiftly and my account opened very quickly. Well done!
24 January 2026
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're pleased your application was easy and you're happy with the product.
Hampshire Trust Bank
EASY TO DEAL WITH
Have easy to deal with and best of all excepts cheques when depositing
28 January 2026
Reply from Hampshire Trust Bank (HTB)
Hi William, we're so pleased you found the process easy.
Thank you for taking the time to leave feedback.
Hampshire Trust Bank
Straight forward and easy to understand.
28 January 2026
Reply from Hampshire Trust Bank (HTB)
Hi Alan, thank you for taking the time to leave feedback.
Hampshire Trust Bank
Incorrect rate quoted
Savings rate that was quoted on the screen when opening the account was higher than the rate that I was actually offered when I went to deposit funds. Spoke with their help desk who were less than useless. Complaint I made was adjudicated by the person on the call even before I made it!!!
1 January 2026
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're sorry that you are not satisfied with the service you have received.
We're always keen to improve and will pass this onto the team.
Hampshire Trust Bank
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