Got great service from Sarah today, very friendly and helpful no hesitation on buying the Microwave and it was Evan taken to my car Thanks Nigel
Company replied
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See what reviewers are saying
Thank you Herbert Todd & Son, once again you haven't let me down. Fridge freezer blew up on Monday evening, rang Todds Tuesday morning, very, very helpful young lady on the phone. Small terrace hous... See more
Company replied
Would leave no stars if I could. Ordered a tumble dryer online a week ago, my husband called the store on the same day to check when it could be collected, spoke to Noah who advised there was a pr... See more
Company replied
Needed new fully integrated washing machine and approached Herbert Todd. Would they be able to supply and fit despite all the current Covid 19 difficulties. Not only did they price match, they deliver... See more
Company replied
Company details
Information provided by various external sources
Herbert Todd’s, established 1936 is still a family run business. We still believe that customer service counts, we provide FREE local delivery on most products and a complete home installation service is always available.
Contact info
Monks Cross Drive, YO32 9GZ, York, United Kingdom
- 01904628676
- enquiry@htodd.co.uk
- htodd.co.uk
3.9
Great
248 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exceptional service all round
Exceptional service all round, ordered online was easy, prompt tel call to arrange delivery and delivered and fitted as arranged, all whilst in the midst of the Corona19 crisis, great communication,top service!!!
30 March 2020
Unprompted review
Reply from Herbert Todd & Son
Thanks guys. We're still committed to helping our local and loyal customers out even during the current crisis. Some will need our help now more than ever.
What was it Billy Ocean said about the going getting tough? ;-)
Quick efficient delivery and help at…
Quick efficient delivery and help at very difficult times. Thankyou for your help.
27 March 2020
Unprompted review
Reply from Herbert Todd & Son
Thank you Denise. We are still doing what we can with the small number of the team we can afford to keep on. We really appreciate your business!
Very happy with the service I received
Very happy with the service I received. The website was very easy to use and I found my new fridge very quickly. Used the webchat to ask some questions and got a response immediately. Delivery was also very quick and the delivery guys were helpful, giving me some useful tips for my new appliance. Will definitely use again.
27 March 2020
Unprompted review
Reply from Herbert Todd & Son
Thank you for the recommendation KD!
Excellent communication
Really good communication throughout the purchase and delivery of a fridge freezer. Delivered on time as promised
20 March 2020
Unprompted review
Reply from Herbert Todd & Son
Thank you for the recommendation Fiona!
Washing machine delivery
Washing machine delivery, the guys were friendly and very efficient. Would 100% order again as my original order with Argos was denied as DHL decided they weren’t able to park up near my house!
Thank you guys!
19 March 2020
Unprompted review
Reply from Herbert Todd & Son
:-) We go the extra metre! In these testing times we've got an unbeatable team at Herbert Todd's to make sure our local communities are supplied with essentials like fridges, freezers and washing machines (we also have plenty of telly's!). We're contactable by phone, email or webchat. Thank you!
Easy to navigate website with all the…
Easy to navigate website with all the information I needed to make a purchase. Quick follow up call to arrange delivery. Item delivered on time and quickly installed. Very happy
14 March 2020
Unprompted review
Reply from Herbert Todd & Son
Thank you Mr Altink, our aim is to put the human touch back into online retail and we're very glad you're happy with our service :-)
Good value and great communication…
Good value and great communication regarding delivery
9 March 2020
Unprompted review
Reply from Herbert Todd & Son
Thank you Mr Cartledge for the great review, our new "Price Match Promise" means that you get the best of both worlds; great prices and great service!
Always helpful service and delivered…
Always helpful service and delivered when they said it would be. The machine is so quiet you have to listen to hear it! Very pleased
9 March 2020
Unprompted review
Reply from Herbert Todd & Son
Thank you for the recommendation Sara, we're very glad to be of assistance :-)
Faultless service
Recently bought a SMEG range cookers from your Harrogate store. The salesman was really helpful and knowledgeable - providing honest and accurate advice for the cooker that would best meet our needs. He arranged a convenient delivery date, ensured the fitter was available and made sure the old cooker plus packaging was disposed of.
Throughout the process he contacted us regularly to keep us informed. Everything went brilliantly and I would definitely both recommend and would use again. Thank you so much
7 March 2020
Unprompted review
Reply from Herbert Todd & Son
Thank you Mrs Thorburn for recommending us!
Range cookers are something we are extremely passionate about, there are so many potential pitfalls if you buy the wrong one so we love to make sure we get everything right for our customers. You might think it takes longer to pick a range cooker talking to our advisers but not compared to doing all the homework yourself :-) and we can arrange all the services to make sure it's installed perfectly every time.
We look forward to serving you again very soon.
Very helpful store staffexcellent…
Very helpful store staffexcellent delivery and installation highly recommend
2 March 2020
Unprompted review
Reply from Herbert Todd & Son
Thank you Catherine for recommending us :-)
Very pleased with the service from…
Very pleased with the service from Herbert and Todd. Very helpful and knowledgeable staff in the store . Very flexible delivery arrangements and friendly and helpful staff that delivered the washing machine .
2 March 2020
Unprompted review
Reply from Herbert Todd & Son
Thank you Elaine, we're so glad you're happy with our services :-)
Would have been 5 stars but couldn't…
Would have been 5 stars but couldn't make on line payment due to systems issues and had to call store to complete purchase.
Otherwise great product and helpful staff
25 February 2020
Unprompted review
Reply from Herbert Todd & Son
Thank you Paul! We are told by the payment gateway company that the computer should no longer be "saying no" so thank you for letting us know.
Brilliant service
11 February 2020
Unprompted review
Reply from Herbert Todd & Son
Thank you Paul for your fab feedback :-)
Positive Outcome
Following further conversations with Herbert Todd, a satisfactory resolution has been reached and their efforts to remedy the situation are appreciated.
31 January 2020
Unprompted review
Reply from Herbert Todd & Son
Dear Mrs Keeble, we are extremely concerned that you are still not happy about this installation. We feel that we have done everything within our power to rectify the issues you have made us aware of. We have tried phoning you to find a route forward but you do not return our calls.
The hood was moved at your request 3mm to line up better with your hob and the new position was verified by you on-site and signed for. We have credited you completely for the fitting charges as a gesture of goodwill.
With reference to the scratches on the hood we offered you a replacement free of charge, again with no charge for the fitting.
We can only apologise again for the delay replacing the fridge door but this was outside our control due to the correct part being out of stock with the Samsung service agent. At all times John kept your mother up to speed with our efforts to expedite the repair and we have the email trail between ourselves, Samsung and your mother showing this.
If you would allow us to resolve the issue with the scratched hood our offer to replace it is still there and John is more than happy to assist.
Generally our fitters are clean, efficient and courteous and our other reviews demonstrate this. Specifically with your installation it would appear we have let ourselves down, we recognise this and have attempted to rectify the faults described. We will learn from this and remain absolutely committed to offering the best customer service in York.
washer broke down on Tuesday
washer broke down on Tuesday, chose a new one on line in the afternoon and new washer delivered,installed & working and old unit removed on Wednesday. Great service, thanks.
29 January 2020
Unprompted review
Reply from Herbert Todd & Son
Thanks Paul! We've been working hard on our website this last year to make it as easy to use as possible plus you get the same great prices and service as you would get in-store :-)
Helpful and efficient- speedy removal…
Helpful and efficient- speedy removal of old washer and installation of new - great thanks!
20 January 2020
Unprompted review
Reply from Herbert Todd & Son
Thank you Les, the majority of customers now chose our cost effective installation service; it takes away all the hassle and ensures the machine is set up correctly. We're very glad you found it helpful!
Very helpful people
Very helpful people. Visits and delivery made on the days we arranged. Thank you.
13 January 2020
Unprompted review
Reply from Herbert Todd & Son
Thank you Mrs Baille, we are very glad to hear everything was as planned :-)
Good service and arrangement of…
Good service and arrangement of installation was seamless despite us being out of country. Competitive pricing - good to support the local business and get the quality of service which you normally associate with the smaller business.
7 January 2020
Unprompted review
Reply from Herbert Todd & Son
Thank you Mr Mcallister for your kind review, we always aim to match the prices of our larger competitors but also give you the kind of service and back-up only a local company can provide! Thank you again.
Reply from Herbert Todd & Son
Thank you for recommending us :-)
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