Got great service from Sarah today, very friendly and helpful no hesitation on buying the Microwave and it was Evan taken to my car Thanks Nigel
Company replied
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See what reviewers are saying
Thank you Herbert Todd & Son, once again you haven't let me down. Fridge freezer blew up on Monday evening, rang Todds Tuesday morning, very, very helpful young lady on the phone. Small terrace hous... See more
Company replied
Would leave no stars if I could. Ordered a tumble dryer online a week ago, my husband called the store on the same day to check when it could be collected, spoke to Noah who advised there was a pr... See more
Company replied
Needed new fully integrated washing machine and approached Herbert Todd. Would they be able to supply and fit despite all the current Covid 19 difficulties. Not only did they price match, they deliver... See more
Company replied
Company details
Information provided by various external sources
Herbert Todd’s, established 1936 is still a family run business. We still believe that customer service counts, we provide FREE local delivery on most products and a complete home installation service is always available.
Contact info
Monks Cross Drive, YO32 9GZ, York, United Kingdom
- 01904628676
- enquiry@htodd.co.uk
- htodd.co.uk
3.9
Great
248 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Well Done
Just finished the new kitchen and purchased a range, dishwasher and fridge freezer from the York, Monks Cross outlet. The staff could not have been more helpful, giving plenty of time to browse then very professionally answering all enquiries. A particular mention for Adam who was outstanding, made sure we got the best deal and then followed up the process even after delivery. I have already recommended the experience to friends and will continue to do so. You've made our Christmas and hope you all have a great time too.
19 December 2019
Unprompted review
Reply from Herbert Todd & Son
Thank you for the amazing review! We, like you, feel it is really important to see, touch and learn more about electrical products before you buy. Our new larger store at Monks Cross means we have (probably :)) the best appliance displays in the area and all our showroom team are trained on everything you will see. When you put that together with our "Price match promise" we think we have a unique proposition and we're so glad you like it!
A Very Merry Christmas to you and your family from all the Todds team.
Reply from Herbert Todd & Son
Thank you Mr Green, we are very glad to have been of service to you.
Ordered a new Washing machine and it…
Ordered a new Washing machine and it was delivered within five days as promised.Delivery men were polite and efficient.They took away the old machine and fitted the new one.Highly recommended and would definitely use again.
15 December 2019
Unprompted review
Reply from Herbert Todd & Son
Thank you Stephanie for your very kind recommendation for our home installation service, we look forward to seeing you again very soon :-)
Washing Machine arrived as arranged…
Washing Machine arrived as arranged delivered by two pleasant young men .They installed the machine and checked it over before leaving was an absolute pleasure and will not hesitate to buy from Herbert Todd again.
Many Thanks
10 December 2019
Unprompted review
Reply from Herbert Todd & Son
Thank you Julie! Our install service is getting so popular we may need to hire even more pleasant people soon in order to cope with demand :-)
See you again soon.
great service
Ordered online and received a call the same afternoon to arrange delivery. Great service. Thank you.
7 December 2019
Unprompted review
Reply from Herbert Todd & Son
Thank you Martin, because we're a local company we know we can always deliver the same great service whether you shop on-line or in-store! We hope to see you again very soon :-)
Delivery and Installation on time…
Delivery and Installation on time as promised, very efficient, friendly,worked cleanly - perfect
Will use Herbert Todd again
4 December 2019
Unprompted review
Reply from Herbert Todd & Son
Thank you Mrs Danby, we're so glad you took advantage of our expert local installation service, we look forward to seeing you in-store again soon! :-)
Simply fabulous
Simply fabulous, really impressed with my new washer! Customer service was 5 star! Thank you
27 November 2019
Unprompted review
Reply from Herbert Todd & Son
Thank you Kelly for taking the time to leave us such wonderful feedback :-) We hope to see you in-store again soon.
Wonderful service from start to finish
Wonderful service from start to finish. Seamless. My washer dryer stopped draining so couldn’t use it. From the first phone call to the shop, the call to the engineer through to engineer visit it was all so easy and straightforward. And the engineer showed up when he said he would - a rare treat. This is customer service at its very best. Thank you.
12 November 2019
Unprompted review
Reply from Herbert Todd & Son
Thank you Mrs Morrison for the great feedback, we're so glad you found our services so easy and helpful! We aim to do exactly what we say we will for all our products and services and it's always nice to know we're on track :-)
Excellent service
First time we have used this company and we received an excellent service from them.
4 November 2019
Unprompted review
Reply from Herbert Todd & Son
Thank you for taking the time to review us! So glad you like our little company :-)
Very helpful staff great washer
31 October 2019
Unprompted review
Reply from Herbert Todd & Son
Thank you for your kind review!
Reply from Herbert Todd & Son
Thank you Ian from the speedy Todd team!
Adam Mason advised us as to which…
Adam Mason advised us as to which dishwasher to buy. We purchased an A+++ Bosch, he was very friendly, knowledgeable and helpful.
26 September 2019
Unprompted review
Reply from Herbert Todd & Son
Thank you Mr Chambers, we will pass your kind comments on to Adam :-)
Ordered a new washing machine online
Ordered a new washing machine online. Phone call next morning to say out of stock and it would be in a week on Thursday. Although disappointed. It was good of them to let me know
16 September 2019
Unprompted review
Reply from Herbert Todd & Son
Thanks Patricia for the review and thank you for your patience! We keep 1000's of products in stock for same or next day delivery but just occasionally delivery times are longer if both ourselves and our suppliers are waiting on popular items.
Brilliant service my washer broke On a…
Brilliant service my washer broke On a Monday Went at 10.30am to Herbert Todd Was out of shop 11.55 am My washer was installed at 3.30 pm Will certainly be shopping there again in future York Store
7 September 2019
Unprompted review
Reply from Herbert Todd & Son
Many thanks Maeve for your kind words, we're so glad you're back up and running so quickly with your new washer!
Excellent service.
Excellent service. Easy to purchase product online. Booked installation which was reasonably priced. Staff called to say when they would come. Turned up exactly when they said they would, were incredibly professional, friendly and quick. Would happily purchase from here again.
26 August 2019
Unprompted review
Reply from Herbert Todd & Son
Thank you Marina for your kind words and recommendation. We look forward to seeing you again soon!
Bought dishwasher online
Bought dishwasher online. Website easy to use. Men came disconnected old machine and connected new dishwasher easily and without too much fuss.
Excellent service.
24 August 2019
Unprompted review
Reply from Herbert Todd & Son
Thank you for the recommendation! All part of our normal service :-)
Great customer service.Highly…
Great customer service.Highly recommended. Thankyou
20 August 2019
Unprompted review
Reply from Herbert Todd & Son
Thank you for taking the time to give us a great review, much appreciated.
Excellent service fast and efficient
Excellent service fast and efficient, would use again
19 August 2019
Unprompted review
Reply from Herbert Todd & Son
Thank you so much for recommending Herbert Todd's!
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