Maxamillian was very quick to reply and very helpful. My issue was resolved and for Maxamillian I would give five stars, however the review is for the total experience which was slightly frustrating a... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
We have worked with Huboo for about four years now and the staff are very professional, helpful and efficient. The online dashboard is clear and easily to use.
Company replied
We’ve been working with Huboo since 2022, and our overall experience has been positive. Their service has noticeably improved over the past couple of years, and we’ve seen steady progress in both ef... See more
Company replied
We enjoy working with Huboo, our account manager is incredible and super responsive, which is pivotal to resolving any logistics issues and we appreciate all that they do for us.
Company replied
Company details
- Ecommerce solution provider
- Business-to-Business service
- E - Commerce Agency
- E-commerce service
- Logistics service
Written by the company
Huboo is an eCommerce fulfilment partner using great people and smart technology to enable businesses to grow. We enable businesses to outsource the complications of fulfilment, effortlessly integrating with the world’s most popular sales channels and marketplaces. From our technology, to our warehouses, to our people, we help your business grow in the right way. Businesses grow with Huboo.
Contact info
More Plus 3 Central Park, Hudson Avenue, Severn Beach, BS35 4EL, Bristol, United Kingdom
- +443308080909
- support@huboo.com
- huboo.com
4.3
Excellent
1K reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
great experience
I have worked with Holly and more recently Maximilliam from support for almost a year now. They have helped me in so many areas of our business to ensure that our fulfilment runs smoothly. They are both really supportive, kind ad responsive!
15 July 2025
Unprompted review
Reply from Huboo Tech
Thank you for sharing such awesome feedback!
We’re always here to back you up
Detailed Tech Support
Maximillian responded clearly with a detailed response, and a friendly approach regarding the technical issue we are experiencing. Once it was apparent we were not on the same page, Maximillian was able to schedule a call where we were then able to understand the issue.
30 June 2025
Unprompted review
Reply from Huboo Tech
We really appreciate your review! Supporting you is truly rewarding.
Fab customer service team
Fab customer service team! The Huboo customer team always go above and beyond - thanks so much for your support
25 June 2025
Unprompted review
Reply from Huboo Tech
Thank you for the wonderful review. We truly appreciate your kind words!
We're always here to help. Looking forward to seeing your continued success!
Superb logistics partner
The technology integration with shopify is amazing! Also the team have been such a huge support all the way through our process and journey
23 June 2025
Unprompted review
Reply from Huboo Tech
Thank you for your kind words!
We're thrilled to hear that the technology integration with Shopify has been a great experience for you. It means a lot to us that our team could support you throughout your journey.
We're always here to help. Looking forward to seeing your continued success!
Huboo’s Quality Has Dropped Significantly Over Time
I’ve been using Huboo for over 5 years. In the beginning, the service was great — efficient & reliable. Unfortunately, over the last 12–18 months, things have gone massively downhill.
Orders are frequently delayed, they always have ‘busy’ spells which means orders are locked for a long time (I.e locked ready to ship/not sent) - obviously not great when you offer express shipping.
Beware - Random charges appear on your account. A lot of unexplained charges if you look into things, random £9 charges and After randomly checking one day, I found I have been paying 20p per item sent for an ‘insert’ which I never used.
I raised a few pricing concerns with Huboo around 6 months ago, Greg and Richard amended the pricing on my account, as I have been with Huboo for a long time. A few months later, I receive an email saying, the prices on your account are increasing. Looking into it further, there’s a 10% increase on things sent by Evri, and around £2-£3 per shipment increase on Royal Mail. Shocking!
After enquiring that the prices have only just been adjusted on my account, I got the answer Greg and Richard have now left.
Nothing is ever consistent at Huboo.
Luckily I have always used other fulfillment companies along side Huboo.
If you value your business, avoid using Huboo. Other companies do it a lot better and more efficient.
I will be slowly phasing Huboo out and taking my business elsewhere. Such a shame to see such a downturn.
8 June 2025
Unprompted review
Reply from Huboo Tech
Hi Tom,
Thank you for taking the time to share your feedback and for being with Huboo for over five years.
We truly appreciate your longstanding support and are sorry to hear about your recent experiences.
It’s incredibly disappointing to learn that our service hasn’t met your expectations over the past 12–18 months. We understand how critical timely fulfilment and transparent pricing are to all business owners, and we sincerely apologise for the delays, confusion around charges, and inconsistent communication you’ve encountered.
Your concerns, from order dispatch delays to unexplained charges and the handling of pricing changes, highlight areas where we clearly need to improve on. We’re especially sorry for the miscommunication following the departure of team members you had worked with directly. While staff transitions can be challenging, we know this isn’t an excuse for the inconsistency you've experienced.
We take your feedback seriously and are actively working to improve the reliability of our operations, enhance billing transparency, and ensure continuity across our support team.
It’s unfortunate to hear that you’re phasing out your use of Huboo, but we respect your decision and are grateful for the time you’ve spent with us.
If possible, we’d like the chance to speak further and learn how we can better serve businesses like yours moving forward.
Best Wishes,
Huboo Team
Victoria was excellent!
Victoria the Customer Service Agent was so hopeful from the first initial call, right through to the end of solving the issue I was having. She responded to all of my emails in a timely fashion, and instilled confidence in me that my issues were being addressed promptly and thoroughly
9 June 2025
Unprompted review
Reply from Huboo Tech
Thank you for your kind words and for taking the time to share your experience!
We’re absolutely delighted to hear that Victoria provided such helpful and reassuring support throughout your journey. It’s great to know she was able to respond promptly and give you the confidence that your issue was being handled with care. We’ll be sure to pass along your feedback to her.
If there’s anything else we can help you with in the future, don’t hesitate to contact us.
Destiny has been very helpful at…
Destiny has been very helpful at responding and resolving any customer service related issues quite quickly. Recently we needed a country briefly unblocked for one order. She set this up and had it sorted out straight away.
29 May 2025
Unprompted review
Reply from Huboo Tech
Thank you for your feedback. We're glad to hear that Destiny was able to help get things sorted smoothly. We'll be sure to share your comments with her.
If you need anything, we're here to help.
I'm not very techy
I'm not very techy, but with th ehelp and guidance of Maximillion I managed to get everything set up and running smoothly (fingers crossed). Maximillion couldn't have been more helpful, and showed much patience to get me over the line.
20 May 2025
Unprompted review
Reply from Huboo Tech
Hi Gordon,
Thank you for your lovely feedback. We're so pleased to hear that Maximillian was able to guide you through the setup process and make everything run smoothly. We'll be sure to pass on your kind words.
If you run into any further issues, don't hesitate to contact us.
Great experience working with Destiny
Great experience working with Destiny, Olivia and team. Super helpful and easy to work with
23 May 2025
Unprompted review
Reply from Huboo Tech
Thank you for your generous words, we're pleased to hear you've had a great experience working with Destiny. We'll be sure to pass along your feedback.
Looking forward to continuing to support you!
Customer Service is always responsive…
Customer Service is always responsive and pleasant to communicate, our representative Sofi especially. Our only complaint is having over charges in our account very frequently, but they are being resolved after we raise the issues.
15 May 2025
Unprompted review
Reply from Huboo Tech
Hi Oner,
Thank you for taking the time to share your feedback. We're pleased to hear that you've had a positive experience with our Customer Service team, especially Sofi, We'll be sure to pass along your kind words to her!
We also appreciate you highlighting the issue with overcharges. While we're glad they're being resolved, we understand how frustrating this can be and are actively working to improve in this area to prevent it from happening so frequently.
Please don't hesitate to contact us if you need anything.
Always Reliable, Always Helpful
We've been working with Huboo for several years now, and Maximillion consistently gone above and beyond to help us resolve any tech issues quickly and efficiently. No matter how big or small the problem, he’s always responsive, knowledgeable, and solution-focused. It makes a huge difference knowing there's someone reliable we can count on — and Maximillion has never let us down.
15 May 2025
Unprompted review
Reply from Huboo Tech
Hi Aaron,
Thank you for your amazing feedback and for being with us over the years!
We'll be sure to share the kind words to Maximillian.
Thanks again for your ongoing trust in Huboo, we look forward to continuing to support you.
Suzanne is great and always super…
Suzanne is great and always super helpful when assisting!
14 May 2025
Unprompted review
Reply from Huboo Tech
Thank you for the pleasant feedback. We're glad to hear Suzanne has been super helpful, we'll be sure to pass on the thanks!
If you need anything else, just let us know.
Great Technical Support Team!
Our customer service team has received a 5* experience from Max in the Technical Support team. He is always very responsive and thorough in his explanations/ assistance and has been a huge help in resolving our tech issues. Very grateful.
12 May 2025
Unprompted review
Reply from Huboo Tech
Thank you for the wonderful feedback. We're delighted to hear the kind words about Max, we'll be sure to pass it on!
We appreciate the time you've taken to share your experience and look forward to continuing to support you.
Great
Suzanne is our main point of contact and always responds promptly to each item with as much info as can possibly be provided. Only a good customer service experience with Suzanne and the rest of the Huboo CS team
12 May 2025
Unprompted review
Reply from Huboo Tech
We're so pleased to hear that Suzanne has been providing you with such a prompt and informative support.
Thank you for the thoughtful feedback. It's great to know that your overall experience with the Huboo Customer Service team has been positive.
Thanks again for taking the time to share your experience!
Destiny has been great 👍
Destiny has been great 👍
She always takes time to fully understand the customer needs and responds in a professional polite manner.
A credit to Huboo.
Now if only everyone was as good at their job as Destiny...
I wish you all the very best with your future career Destiny.
Best wishes,
Adam
9 May 2025
Unprompted review
Reply from Huboo Tech
Hi Adam,
Thank you for your thoughtful and generous feedback. We appreciate how highly you have valued Destiney's support. It's wonderful to see her professionalism and dedication recognized in this way.
We'll make sure your kind words are shared with her.
Wishing you all the best, and thank you again for taking the time to share your experience.
Huboo Customer Service is consistently of a high quality
Huboo Customer Service is consistently of a high quality, and all of the staff are helpful. friendly and knowledgeable. Can recommend all of the team, including Destiny
9 May 2025
Unprompted review
Reply from Huboo Tech
Hi Gillian,
We appreciate your feedback. We're delighted to hear that you've consistently had a great experience with our Customer Service team, especially your shoutout to Destiny, which we'll be sure to pass on!
We look forward to continuing to support you.
Helped me solve my problem with country…
Helped me solve my problem with country exclusions
7 May 2025
Unprompted review
Reply from Huboo Tech
Thank you for your feedback!
If you need assistance with anything, don't hesitate to reach out, we're here to help.
Excellent Support from Maximillian
We've received consistently excellent technical support from Maximillian at Huboo, particularly on recent cases this year. The responses have been prompt, knowledgeable, and genuinely helpful in resolving issues efficiently.
30 April 2025
Unprompted review
Reply from Huboo Tech
Thank you for your kind words and for taking the time to share your experience! We're thrilled to hear that Maximillian has been consistently delivering excellent support. We'll be sure to pass on your feedback.
If there's anything more we can do, don't hesitate to reach out.
Reply from Huboo Tech
Thank you for the kind words! We're glad you've had a great experience.
Stay well away!
Stay well away!
Appalling service from Huboo since I started using their services. They lure you in with good sales tactics and promise you the world. They went into administration in December and I had no letter from Huboo telling me this (although I should have guessed as had huge issues with my orders in that period) and instead I fund this out from a competitor fulfilment centre. I ceased my contract with them at the beginning of March and they didn't get my stock shifted from their warehouse for more than three weeks which caused a nightmare for my company. They are still sending me invoices of and say I have bills owed pf nearly £2,000 despite all bills having to be settled before they release your stock.
Word of advice, if you are currently using them, make sure you cancel your direct debits on your contract end date as they will continue to try and take money from your account.
If they continue to send me bills I shall be reporting them to the financial ombudsman.
2 May 2025
Unprompted review
Reply from Huboo Tech
Hi Joy,
Thank you for bringing this to our attention. We’re sorry to hear that your experience didn’t meet your expectations.
If you’re still experiencing issues, please contact support@huboo.com and reference your Trustpilot review. We’ll be happy to assist.
Best Wishes,
The Huboo Team
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