Hudgell Solicitors Reviews 1,957

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 375 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and caring approach, making them feel valued and supported throughout their claims. The service provided is frequently described as professional, efficient, and responsive, with many appreciating the regular updates and clear explanations received. People highlight the excellent customer service, noting that queries are answered promptly and thoroughly, fostering a sense of ease and trust. However, some customers were dissatisfied with the initial intake process, reporting that personal questions were asked before clarifying if their case could be taken on, leading to unnecessary distress. A few other people also felt that the firm lacked knowledge in specific claim parameters or failed to properly review case notes, resulting in their cases being rejected without adequate explanation.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, dedication, and... See more

Service

Clients share positive opinions on service, consistently highlighting professionalism, efficiency, and clear... See more

Customer service

Consumers find customer service to be positive, highlighting the helpfulness and efficiency of the support... See more

Claim

Customers consistently note positive experiences with claim processes, with many praising the firms for... See more

Customer communications

Customers had positive experiences with contact, frequently highlighting the regular and comprehensive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After 9 years of no justice ,being disbelieved and to a child predator who walked who was an English foster career. This law firm took on my case and beated it entirely. After 9 years someone fi... See more

Company replied

Rated 5 out of 5 stars

My Solicitor Shauna, was nothing but extremely professional, very responsive and informative from the get go. My Claim took longer than we both expected, but we got there in the end and I was alway ke... See more

Company replied

Rated 5 out of 5 stars

Hudgell Solicitors handled our case with such extreme care and made sure to keep us updated every step of the way. Steve Whiteside especially gave such care and maintained such professionalism through... See more

Company replied

Rated 5 out of 5 stars

Hudgell Solicitors are highly recommended! They provided real professional and person centred care to my family and we never ever felt like a case number. Steve Whiteside in particular has been wonde... See more

Company replied


Company details

  1. #15 of 56 best companies in Lawyer
  2. #1 of 4 best companies in Lawyer for the Elderly
  3. #6 of 19 best companies in Employment Lawyer
  4. #18 of 81 best companies in Law firm
  5. #27 of 154 best companies in Legal Services
  6. #7 of 36 best companies in Personal Injury Lawyer

Written by the company

At Hudgell Solicitors we value our clients very highly so the service we deliver is always very friendly and to the point. We have years of experience in helping people with diverse and highly complicated injury cases. Our clients can be rest assured that their cases will be dealt with the highest integrity and diligence. The team at Hudgell Solicitors will always extend a helpful, genuine welcome to all without exception and offer complete sincerity and care to clients throughout their claim.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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Rated 5 out of 5 stars

Great from start to finish

Great from start to finish. Sue was absolutely fantastic can highly recommend

9 April 2026
Unprompted review
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Reply from Hudgell Solicitors

Hi Daniel, We're happy to hear that you had a fantastic experience from beginning to end. We appreciate your recommendation!

Rated 5 out of 5 stars

Neil and his team have been…

Neil and his team have been professional, informative and patient throughout when dealing with my claim.
Ellie whom I dealt with on a regular basis was supportive and understanding.
Thank you very much!
Highly recommended!

9 April 2026
Unprompted review
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Reply from Hudgell Solicitors

Hi Jyoti, We're delighted to hear that our team provided professional, informative, and patient support throughout your claim, Ellie in particular. We appreciate your recommendation and that you found our service supportive and understanding. Thank you for your feedback.

Rated 5 out of 5 stars

Excellent with communicatio

I have just started using these solicitors for a personal injury claim. Olivia was very friendly over the phone and sent communication exactly as she said she would and also the reply to my email was very quick and efficient.
Very pleased so far

7 April 2026
Unprompted review
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Reply from Hudgell Solicitors

We appreciate you sharing your early impressions. It's great to hear that you found Olivia's communication helpful and efficient as we work on your personal injury claim. Thank you for your feedback!

Rated 5 out of 5 stars

From start to finish Hudgell have been…

From start to finish Hudgell have been outstanding in the way they dealt with my mums case and in getting the outcome she deserved
Cannot compliment this company enough

3 April 2026
Unprompted review
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Reply from Hudgell Solicitors

Hi Tara, We're happy to hear that our handling of the case resulted in a positive outcome. We appreciate your kind words and are grateful for your feedback.

Rated 5 out of 5 stars

Iv had a great experience with this…

Iv had a great experience with this firm, would highly recommend them. So helpful and professional

13 March 2026
Unprompted review
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Reply from Hudgell Solicitors

Hi Natalie, We're glad you enjoyed your experience with our firm. We appreciate you recommending us; it means a lot to our team. Thank you!

Rated 5 out of 5 stars

Steve Whiteside 👍

Hudgells are an elite firm of Solicitors, we've been unbelievably lucky to have Steve Whiteside dealing with our cases, it's probably been 6-7 years we've had Steve looking after us & it's honestly never been taken for granted we're so fortunate to have Steve in our lives, nothing has ever been a problem when asking him anything, he does so much more than go above & beyond & he's been like this from the start, thanks Steve for always being there for us👍

2 April 2026
Unprompted review
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Reply from Hudgell Solicitors

We're so grateful for your kind words! It's wonderful knowing that you've felt supported by our team over the years, and that their dedication has made a positive impact. Thank you for your appreciation.

Rated 5 out of 5 stars

Efficient knowledgeable staff …

Efficient knowledgeable staff secured a five figure payout for me. Thankyou

2 April 2026
Unprompted review
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Reply from Hudgell Solicitors

We're happy our knowledgeable team secured a great result for you. Thank you for your positive feedback; it means a lot to us.

Rated 5 out of 5 stars

Very professional and experienced…

Very professional and experienced relating to Post Office matters. Quick response in negotiations and advice.

31 March 2026
Unprompted review
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Reply from Hudgell Solicitors

We are happy to hear that our expertise and quick response in Post Office matters met your needs. Thank you for your positive feedback!

Rated 5 out of 5 stars

Professional staff with a human touch…

Professional staff with a human touch who ensured they understood the situation and kept contact throughout the process, explaining what was going on, and why.

4 March 2026
Unprompted review
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Reply from Hudgell Solicitors

We're happy to hear that our staff's professionalism and personal approach made a positive difference. Thank you for acknowledging our commitment to keeping you informed.

Rated 5 out of 5 stars

Best solicitors ever.

Best solicitors ever.
Support was provided at every stage.
Neil is one of the best solicitor I have come across. Very professional.
Ellie dealt with every issue promptly and kept me informed throughout.

1 April 2026
Unprompted review
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Reply from Hudgell Solicitors

We're happy to hear that you received excellent support at every stage. We appreciate your positive feedback and that you were kept informed throughout the process.

Rated 1 out of 5 stars

Not knowledgeable on NIHL claims.

Enquired about a military claim for NIHL as I was in the armed forces 1984 to 1996. Gave all the details and they said that can 100% help but then phoned me to say they cannot take on the claim as I joined the forces before 1987. This is wrong as my service continued on until 1996... so that is well after 1987... in fact, 9 years on noise damage. Not very knowledgeable on the parameters of what can be claimed. Other solicitor firms had no problem with the dates.

Now using Eldred Law who were the top recommended anyway.

1 April 2026
Unprompted review
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Reply from Hudgell Solicitors

Thank you for taking the time to leave a review, we value feedback. We are happy to expand upon our reasoning further. Please contact, gb@hudgellsolicitors.co.uk.

Rated 4 out of 5 stars

Council pot hole claim

You did your best, its a shame the council don't take responsibility for their roads
Thanks for your help

30 March 2026
Unprompted review
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Reply from Hudgell Solicitors

We appreciate your positive feedback and are grateful for your acknowledgment. We value your understanding.

Rated 5 out of 5 stars

First time making a claim

First time making a claim, and Highly recommend , Lilianna was very professional and attentive listening to me talk through everything. Very helpful and made everything easy to understand. Thank you so much.

25 March 2026
Unprompted review
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Reply from Hudgell Solicitors

Hi Antonia, We're happy to hear that your first claim experience was positive! We appreciate your kind words regarding the attentiveness and professionalism you experienced. Thank you!

Rated 5 out of 5 stars

Quick efficient and welcoming

Quick efficient and welcoming. Brilliant service so far

23 March 2026
Unprompted review
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Reply from Hudgell Solicitors

Hi Craig, We're glad you found our service quick, efficient, and welcoming. Thank you for your brilliant feedback; it means a lot to us.

Rated 5 out of 5 stars

Early days, but feeling positive to a good outcome

I have only just requested help & support yesterday regarding a misdiagnosis claim. Already I have recieved support and confirmation via telephone. Ilze, the lady I spoke to has been very professional and understanding. I am hoping the continued progress is as positive as the beginning.

25 March 2026
Unprompted review
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Reply from Hudgell Solicitors

Hi Mandi, We appreciate your positive feedback and are so glad you've had a professional and understanding experience so far. We hope to continue providing you with positive support throughout this process.

Rated 5 out of 5 stars

We have just started the initial…

We have just started the initial process and so far we have been very impressed with the speed and efficiency of their response to our claim. Ilze has been very helpful.

24 March 2026
Unprompted review
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Reply from Hudgell Solicitors

Hi Lynn, We're happy to know that you've been very impressed with how quickly and efficiently we've responded to your claim. We appreciate your positive feedback!

Rated 5 out of 5 stars

Lorna was amazing from the get go

Lorna was amazing from the get go. She listened and understood my case and was very mindful throughout. She even came to visit me after hospital and stay in communicating for the whole time even when I went back to work. She went out of her way, from visiting locals for information ect.

13 March 2026
Unprompted review
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Reply from Hudgell Solicitors

Thank you for taking the time to leave us a wonderful review. We are thrilled to hear how dedicated and mindful Lorna was throughout your claim. We appreciate your feedback.

Rated 5 out of 5 stars

Very professional

Very professional, extremely helpful overall a very pleasant experience

23 March 2026
Unprompted review
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Reply from Hudgell Solicitors

Hi Steven, We are delighted to hear our team were professional, helpful and pleasant throughout your claim. Thank you for trusting Hudgell Solicitors.

Rated 5 out of 5 stars

Very professional company

Very professional company. All aspects of my enquiries dealt with promptly. Excellent service

20 March 2026
Unprompted review
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Reply from Hudgell Solicitors

We appreciate you taking the time to share your positive experience. We're happy to hear that our service met your needs effectively.

Rated 5 out of 5 stars

Very good service

Very good service i would use again, kept informed all the time, very polite staff.

20 March 2026
Unprompted review
Hudgell Solicitors logo

Reply from Hudgell Solicitors

Hi Shaun, We're happy to hear that you had a very good experience with our polite staff! We appreciate your positive feedback and thank you.

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