Hughes Electrical Reviews 

Bosch say for your washing macine "Keep the transit bolts in a safe place".
Arrow XL delivered a washing machine and we found they left two safety covers with the instructions but no transit clips or bolts. I phoned Hughes immediately in case they were on the van. Hughes said "We do not leave the transit bolts." "If you move house it will be at your own risk". It makes me wonder if they removed them at the warehouse....
The mains lead was left trapped tightly under the machine and the water supply pipe was left tangled.
Arrow XL driver also reversed into the neighbors fence and bruised a wooden post with his yellow rear step.... At time of order on the 14th, the Hughes receptionist was very helpful but they employ the carriers.

Avoid at all costs. We were advised to rent a washing machine as we were in a hard water area. Waited 5 days for rental machine to be delivered. Promised a black machine, white arrived. Fitters left and I then found out the washing machine was faulty. Broken mother board where washing won't spin, absolutely soaked. Pours water out of it and damaged my oak floor.
Telephoned and told I have to wait a further 4 days for an engineer to come out. Wtf just replace it. Advised I was unhappy and I was told someone would call me immediately. 48 hours later no call.
Don't use this company. Absolute cowboys

I recently purchased a washing machine and a tumble dryer from Hughes. I wasn’t expecting them to be carried all the way to my apartment on the 4th floor, as I had a bad experience with Curry’s before—they refused to carry my appliances upstairs and only offered to leave them at the entrance. This time, however, I was really impressed with the service. The delivery team made the whole process smooth and hassle-free. I truly appreciate their effort, and I’m very satisfied with my experience!

Paid £20 for delivery of fridge freezer and they dumped it in the middle of the communal lounge at a retirement home. Elderly disabled gentleman had to drag it a long way to his apartment and unwrap it himself. Delivery is to the apartment not dumped anywhere in the building. Disgusting service.

Hopeless. Ordered an oven and it never arrived. Turns out the courier rejected it as it was so damaged. Hughes never tried to get in touch, i had to chase them multiple times just to get a refund. More hassle than it's worth.

My 79 year old father bought a washing machine of hughes, last march. It broke down 2 weeks ago,my father went into their Felixstowe Road branch Ipswich and told they couldn't find any history of him purchasing it from them.

He was then told there would be a £86 call out charge, as it was not under guarantee. This upset my father, so I then phoned them and they found he's purchase order within a two minutes for me.

The machine was still under guarantee and they would send someone out to look at it within two days. The engineer said it needed new parts and it has taken over two weeks to complete the repair. Leaving my army veteran father and my 77 year old mother without a washing machine for over two weeks.

Wonderful service from all the staff in Fakenham Norfolk. And really good advice.

Very poor customer service. The delivery van showed up, but our delivery wasn't on the van. This caused a lot of laughter from the delivery men saying its on the next van. The delivery company when contacted by phone couldn't care less. Just stating we will be contacted in due course. Hughes on the phone very apologetic, but can not give any further information. I did hear back from Cxxxy at Hughes who was very polite and efficient, however, despite escalation of the matter there will be no resolution for a further 48 hours with delivery sometime after that! So we have waited in for no delivery and no end in sight.

I recently purchased Samsung TV from Hughes Electrical via their Amazon storefront.
Over several days I've tried to establish the terms and conditions of the warranty that comes with the new TV without success. Representatives from Hughes Electrical continually refuse to acknowledge responsibility for any Warranty and point me towards Amazon, who in turn have failed to provide me with anything either.
This is the response I got from Hughes Electrical:
"Good Afternoon,
Please accept our apologies for the frustration of not directly receiving a reply to your question. Due to the order being fulfilled by Amazon you will need to contact their customer service team for clarification of the warranty.
Best regards
Sue | Hughes Customer Service
hughes.co.uk"
Simply not good enough and totally infuriating.

We were served by Jorja who was very knowledgeable and helped us source a tv as we were after one with Bluetooth for hearing aids. So friendly, helpful and knowledgeable. A great member of staff and a credit to the Colchester store
Well done Jorja

I was looking for integrated fridge/freezer, oven and washing machine in Stanway, Colchester branch. The assistant said a bright and breezy "hello" when I entered the store but kept her distance until she could obviously see I was having difficulty finding what I wanted and then she asked is she could be of any assistance. Gaynor was helpful without being pushy and her manner friendly without being over the top. We couldn't see what I was looking for on the shop floor so with her help we looked on her computer and went through all the pros and cons of the items I was looking for. I didn't feel pressured or hurried-it was a very nice experience by the usual standards of a lot of other more well known stores! Other stores take note!

ordered a new hoover at 23.26 on 4/1/2025 delivered Monday 6th Jan at 10.40am ! great service

I ordered a washing machine from Hughes Electrical as they said they could deliver on a sat and I was desperate for a machine.
On the sat I had no communication from the delivery company except a tracker.
My del slots changed 4 times throughout the day at 20.45 pm they were about 15 mins away and slot had changed to 11pm.
We waited up until 1130 and when I checked tracker the van was returning home. Still no communication! We stayed home Sunday … still no communication or delivery.
I called Hughes Monday morning to be told they will get back to me asap….. still no communication. I have had to take day off as assumed would be today…. Told that won’t happen.
Not acceptable in this day and age…. Still without a washing machine
Update. Received a text saying it will delivered today…. An hour later another text to rebook my del and the earliest date is 10 th 5 days later…… this is disgraceful asked for a refund so I could get from somewhere else and told it would take up to 5 days to refund…,, NOT GOOD ENOUGH

All hell has broken loose. No sooner had we decided to replace our television, but the oven, hob and tumble dryer all packed up! Hughes replaced and installed all of them today. No fuss, very efficiently done and we are very pleased with the results.

I ordered a Zanussi induction hob and found out that the item is totally broken and smashed to pieces upon opening the package. The glasses cut my fingers and the glass chips dropped everywhere in my house. I have a very young kid running in the house. Can't believe how dangerous it is for her. My electrician came to do the installation and because of the damage, he couldn't do anything but I suffered a £80 call out fee loss. Now I'm struggling to find an electrician timeslot that could do the work before Xmas. How disaster it is. Another thing that really annoys me is that they don't have call line for after sales. All they provide is a general email address and there's no way customer can speak to someone to for the issue but waiting for an email response. The customer line is for taking new order and they are always very sweet and pick up calls quite swiftly. Once the money is taken, no one wants to speak to you anymore. I would give the whole experience 0 star if I can. I would like to request full refund plus the £80 loss and urge you to collect the full box of broken glasses ASAP. Think twice before you order.

Purchased a Beko washer dryer via their ebay store.

Item was left packed for a while because we are working on the house, we'd purchased at a time ebay had a sale on so thought we'd buy whilst it was cheaper.

When we unwrapped the washer, the top had a huge crack all over it. We had thought this was just creases in the cellophane when it was delivered. Unfortunately, not the worst of our problems.

The washer dryer has never worked correctly. The dryer doesnt work correctly, and the odd occasion it does work it gets far too hot, so we don't use this function.

Also, the door doesnt open correctly. You can hear the mechanism, it will try to unlock 6/7/8 times, but then not unlock. You have to run another cycle to try get it to unlock when it finished again.

Absolute garbage. I believe they either knowingly sold a returned item (hence the cracked top) or an item they knew didnt work.

There response when I contacted them? "Contact Beko"

£350 down the drain...

Very poor customer service. Paid for instalation new washing machine and collection the old one. On arrival I was told they don't do instalation as previous washing machine was integrated and the new one is free standing.Was told they have only 10 minuts to do do.They refused to collect old washing machine. I needed to find someone else to connect the ne washing machine and organise collection of the old one. Waist of time. Avoid at all cost

I ordered an electric cooker from them. The first had to be returned due to a fault with the item, sadly the replacement has just been returned due to another fault (entirely different from the 1st fault). I am on my 3rd cooker and as they say "3rd time lucky". Hopefully, fingers crossed there is nothing wrong with this one. I must say, Hughes have been very helpful regarding these issues, whilst the 1st replacement took a while due to the item not being in stock at that time, the 2nd replacement was delivered in less than a week of me complaining about it. Thank you Hughes, I appreciate the service. As I said hopefully there is no issues with the replacement.

The customer service from this company is outstanding. I purchased a vax pace cordless vacuum cleaner which was not fit for purpose. Vax would do nothing to put the situation right.
I contacted Hughes by email and explained the situation. The manager of the Hall Road, Norwich store responded quickly and dealt with the issue that I had with the vax cleaner.
Upon returning to the store, I was served by Kye who was very approachable, knowledgeable and very helpful. Kye demonstrated similar products and I was able to choose a replacement with ease. I have always found Hughes customer service to be outstanding and this is the reason that I purchase all my electrical products from them. Thank you Hughes for a wonderful experience.

Didn't fif it didn't leave wire. Had electrician out very next day who said there was electric to sockets and could have fitted ot themselves he offered to fit it for me hughes didn't leave wire like "TNEY TOLD ME THEY HAD" AND THEN REFUSED COME OUT for another week to give me the wire that's should have been left or fitted like they were ment to. Customer service bloke extremely unhelpful did not care knows I suffer serious mental health and physical health issues will be pursuing complain further with there HR and the council