Hugh Rice The Jewellers Reviews 3,773

Great staff, friendly, trusted who look after your family’s jewellery to a high standard

I received excellent customer service when I recently brought in my engagement ring for a 'clean and polish'.
We originally bought the ring from the Hugh Rice shop in Hull on 1992. Since then, they have helped me several times when I've damaged it. They've even reset the stones into a more secure setting in the past.
I always go back to them - even though I live outside the area - because they care about what they make.

Super reliable trust worthy company who bring great customer service and leave your old sentimental jewellery like new again! 100% recommend coming here to either purchase something or bring your damaged precious jewellery in for repair.

Excellent Service received from Huge Rice J in St Stephens. Massive credit to the Staff. They’ll always be my first port of call if searching for any Jewellery.

Great service, good range of products. Staff extremely helpful, nothing too much trouble.

Excellent price and delivered the next day. What more can you ask?

I visited the Harrogate store today to collect a Breitling watch that I had placed a deposit on.

The store has some customers in when I got there which is fine and a sign on the electric doors which were closed and locked stating that the store was at capacity.

I waited for a reasonable amount of time as I didn’t want to go for a coffee and find myself in the same position on my return.

Now this rating isn’t about the need to close the store to incoming customers or the amount of time I had to wait, it’s about the attitude of 2 of the staff when the doors opened for customers to leave and I walked forward to enter.

The first staff member saw me walk forward and let the doors close, looked at me and walked off. When I gestured to him to understand why I couldn’t enter I was met with a moody and quite rude response.

Not what I would expect at all for any customer but especially not for someone who was booked in for a midday appointment.

This happened again when the doors opened again and customers left the store and this time the attitude was mildly better but still poor by a different staff member.

On the final occasion the doors opened and I wasn’t allowed in still the explanation from the female member of staff was of a far more polite and courteous nature.

Eventually when I am able to enter the store I wasn’t in the best of moods and just wanted to collect the watch and leave which I did.

All of this said, Kaif was fantastic in terms of service and courtesy and very helpful regarding the purchase and set up of the watch. He is a credit to you and for the record it wasn’t him at the front door I was referring to earlier.

If I was to return again to the store as I am a frequent luxury watch buyer it would only be because of the service that Kaif provided.

Kaif is the reason this review is a 3 star and not a 1 star review.

Staff represent the company and give an indication of culture and how the company view customers and I think a couple of the staff could do with remembering this and have some training on how to greet clients when they are stressed and possible understaffed or very busy as you need to maintain the same high level even under pressure.

Anyway thanks Kaif you were amazing and I love the watch too.

Really helpful and friendly.
Kristan delivered exactly as promised.
Very knowledgeable and gave fantastic service
Thank you High Rice I will be back soon!!

The friendly staff nothing is too much trouble for them. I’ve bought a lot of jewellery from there and wound highly recommend to anyone a nice family jewellers.

Great atmosphere, friendly staff. And knew there stuff, nothing was a problem for them.

Chris was very helpful and knowledgeable regarding our purchase. Couldn’t fault the service. Have bought from here before. Will be back.

Made very welcome by Debbie so helpful, friendly enjoying trying rings on delighted with my purchase. Service excellent and very professional all staff acknowledge you enjoyed the experience certainly visit again thank you.

Bought a Rolex DateJust 41 from Hugh Rice, Kristian our advisor had a great in depth knowledge, no assumptions on lifestyle, no snootishness - offered a super range of models and bracelet styles, Dial sizes to compare on myself - it was all about a quality product that speaks for itself - and Kristian expertly gave it the stage to do just that. First class experience in the Rolex 'showroom area' of the Jewellers and absolutely no pressure sales tactics, just the facts.

Fantastic service from High Rice Luxe very competitive price and great communication!

Fast delivery, works well, good price

Extremely helpful and friendly staff felt at ease nothing was too much for them to help me with my purchase

Fabulous customer care, James and Katie went above and beyond for me, superb!!!

Always a warm welcome at Hugh Rice St Stephens. Staff are really friendly and knowledgeable. The lady that looked after us on our last visit was called Debbie. Cannot thank her enough for her expertise and helping us find the perfect piece of jewellery.

Have been going to HR for many years and ALWAYS receive first class service from Joanne…. Beautiful jewellery and an amazing family business

The service was excellent friendly and was very informative.