Unfortunately I placed an order on the 15th June & have not yet received any dispatch info. I’ve chased them 3 times for my order and I’m not getting any replies. I’m going to take this further. How... See more
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See what reviewers are saying
After several purchases I’m delighted with the range and quality of the items. I recently purchased an adorable Bunny Romper- It’s beautifully made and super soft. The website has a fantastic ran... See more
I have used Hugo and me multiple times in the past. The products they stock are perfect for special gifts and presents. I love what the company stands for and that they stock organic children's clothi... See more
Hugo & me I’ve bought a few items online, but today I went to the actual shop in a beautiful location in saddleworth & wooow it blow me away , what a lovely collection of designs & natural col... See more
Company details
Written by the company
Retailer of gender-neutral baby and toddler clothing, nursery furniture, decor and toys. Offers a large range of organic and eco-friendly clothing.
Contact info
111 High Street, OL3 6BD, Greater Manchester, United Kingdom
- 01457877677
- info@hugoandme.co.uk
- hugoandme.co.uk
3.7
Average
123 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Unfortunately I placed an order on the…
Unfortunately I placed an order on the 15th June & have not yet received any dispatch info. I’ve chased them 3 times for my order and I’m not getting any replies. I’m going to take this further. How can a company sell items but not dispatch, yet more so, ignore your emails?!?
They charge a ridiculous price for shipping and don’t even ship on time!
15 June 2025
Unprompted review
Not impressed
Order wasn’t dispatched until like 2 weeks after I ordered it.
Was just put in a brown bag with my name and address handwritten. Not super professional.
I did really like the item it is a little thin but I don’t mind that but the process of ordering and delivering, packaging just wasn’t there
4 April 2025
My grandson of 15 months loves the…
My grandson of 15 months loves the chair.His parents are thrilled with his name on the head part.Light and bright.
3 December 2024
Just the best
Just the best, 2nd time I have bought here.
Absolutely thrilled with both, from ordering to delivery faultless.
Thank you so much
24 November 2024
Reply from hugoandme.co.uk
Thank you so much for taking the time to leave us a review. We are so happy you have returned to shop with us again, we really appreciate your custom :) and are so glad you are happy with our service and products!
Best Wishes, Hugo & Me Team x
Really lengthy delay on receiving order
Really, really lengthy delivery time. Went way past the date I needed for my little boys birthday. Had to chase the order several times. For the money I paid for the ball pit it’s put me off ordering again from this company.
27 October 2024
Reply from hugoandme.co.uk
Hi Alison, thank you for taking the time to leave us a review. We are delighted you are happy with the service and your order :)
Best Wishes. Hugo & Me Team x
Sofa arrived as described
Sofa arrived as described. Great product, well packaged. Very satisfied
17 September 2024
Reply from hugoandme.co.uk
Hi James,
Thank you so much for taking the time to leave us a review. We are so happy that you love the play sofa and that you have been satisfied with our service and product.
We hope to welcome you to our site again soon :)
Best Wishes
Hugo & Me Team
Very disappointed
Item took weeks to arrive and was much poorer quality than expected. 3 stars only given for communication- even if it was only to say item would be despatched soon
14 May 2024
Easy to order
Easy to order , lots of lovely things on their website , had an issue with delivery and hugo & me was amazing , chased up the delivery company & kept in constant contact with me untill the issue was resolved . Cannot fault them at all brilliant company
19 February 2024
Late delivery for my son’s first birthday
I spent over £350 on some soft play for my son’s first birthday and I have given the 7-15 working days as stated on the website for arrival and after the 15 working days (3weeks) my parcel is still in Poland in transit. I ordered in plenty time given the delivery time stated on the website and if it doesn’t arrive in time for my son’s first birthday next, I’ll be extremely disappointed and will be sending it back.
13 March 2024
Reply from hugoandme.co.uk
Thanks so much for your review Corrine :) and thank you for supporting our business.
Reply from hugoandme.co.uk
Hi Emma,
Thanks for leaving a review. We can see that your parcel has in fact been delivered to you to your requested safe space 'Wood Shed'
We sent a dispatch email with the tracking details last week when your order was dispatched so you could have followed the tracking link to keep updated with your parcel's delivery.
We haven't received any correspondence from you asking where your parcel was or that you haven't received it, as we would have happily given you an update.
So we do find this review a little strange.
Thanks again for shopping with us, we hope you love the bunny romper.
Best Wishes
Hugo & Me
First Class
Absolutely beautiful chair and really good quality.
Service and responsiveness from Joanne was first class.
22 February 2024
Unprompted review
Reply from hugoandme.co.uk
Thank you so much for taking the time to leave us a review Lesley. We are delighted you are happy with the armchair and our service :)
What can I say but what an amazing…
What can I say but what an amazing company and amazing customer experience from start to finish!
Joanne, was an absolute diamond and pushed through my sons birthday present to arrive 2 weeks earlier than expected in order for it to arrive before my sons first birthday!
This is the best customer experience and company I have ever dealt with. She even emailed me to say how delighted she was and saw that it had been delivered and wished my son the most wonderful first birthday (which she didn’t need to do)
Thank you Joanne to you and your daughters.
Very happy customer!
13 February 2024
Unprompted review
Reply from hugoandme.co.uk
Hi Danielle,
Thank you so much for taking the time to leave a review. We are delighted you are happy with our customer service and our products.
I'm so glad we were able to get your order delivered to you in time for your son's 1st birthday.
Thanks so much again for shopping with us.
Best Wishes
Hugo & Me
My granddaughter loves her chair
18 January 2024
Reply from hugoandme.co.uk
Thank you so much for taking the time to leave a review. We are so glad your granddaughter loves her chair :)
Reply from hugoandme.co.uk
Thanks so much for your review Sandra. I'm sure your grandson looks adorable in his outfit :)
Fabulous
Easy order, quick delivery, really nice quality, highly recommend and will definitely be buying from this company again .
16 November 2023
Reply from hugoandme.co.uk
Thank you for your kind review Sharon. We are delighted you are happy with our products and service :) Thanks so much for shopping with us.
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