Unfortunately I placed an order on the 15th June & have not yet received any dispatch info. I’ve chased them 3 times for my order and I’m not getting any replies. I’m going to take this further. How... See more
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See what reviewers are saying
After several purchases I’m delighted with the range and quality of the items. I recently purchased an adorable Bunny Romper- It’s beautifully made and super soft. The website has a fantastic ran... See more
I have used Hugo and me multiple times in the past. The products they stock are perfect for special gifts and presents. I love what the company stands for and that they stock organic children's clothi... See more
Hugo & me I’ve bought a few items online, but today I went to the actual shop in a beautiful location in saddleworth & wooow it blow me away , what a lovely collection of designs & natural col... See more
Company details
Written by the company
Retailer of gender-neutral baby and toddler clothing, nursery furniture, decor and toys. Offers a large range of organic and eco-friendly clothing.
Contact info
111 High Street, OL3 6BD, Greater Manchester, United Kingdom
- 01457877677
- info@hugoandme.co.uk
- hugoandme.co.uk
3.7
Average
123 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
The item I ordered and was shown as…
The item I ordered and was shown as available was not actually in stock so I requested a refund as I needed it as a present. The other items were of average quality.
29 October 2023
Reply from hugoandme.co.uk
Hi Jo,
Thanks for your review. As stated on the product description for the Bunny Rompers, it clearly states that these are made to order and so to please allow a little longer for delivery, it's a shame you missed that, we will work on making that a little clearer.
Best Wishes
Hugo & Me
Bear beanbag - Amazing quality
Recently bought the bear beanbag as a Christmas gift! Amazing quality product, speedy delivery. Would highly recommend.
27 November 2023
Unprompted review
Amazing ball pits. Great experience
Bought a ball pit for a present for my sister. My sister and her son absolutely love it! She’s about to buy the add on parts for it! Whole experience of using this seller has been fab. There were so many things I could have bought and the seller was really helpful via the instagram account
6 October 2023
Unprompted review
5* service!
Really good quality items, customer service is fantastic and delivery was fast. Buy all my baby gifts here, highly recommend!
26 November 2023
Unprompted review
Does not seem to be genuine product
Balls appeared to be fake and not real Meowbaby brand.
1 November 2023
Reply from hugoandme.co.uk
Hi Shahenda,
Thanks for taking the time to leave us a review. If you are not happy with your order please don't hesitate to get in contact with us. We haven't had any contact from you so we are slightly confused and not sure what you mean in your review.
You ordered 100 plastic balls from us. I can assure you they are the authentic MeowBaby brand - if you look on our website you can see we stock a large range of MeowBaby products.
Please also feel free to contact Meowbaby directly to confirm with them that we are an official supplier of theirs.
MeowBaby Email - sales@meowbaby.eu
If you do have an issue with your order, please contact us at info@hugoandme.co.uk
Thanks
Hugo & Me Team
Great service and lovely products
Recently purchased some presents for Christmas. Products were great and arrived on time.
18 November 2023
Unprompted review
Reply from hugoandme.co.uk
Hi Keiran,
Thanks so much for taking the time to leave us a review. We are delighted you are happy with the products you ordered and also our service :)
Product quality was terrible.
28 October 2023
Reply from hugoandme.co.uk
Hi Heather,
Thanks for taking the time to leave us a review. As discussed with you via email we apologise that you felt the quality wasn't what you expected. We offered you a full refund for the product and for you to keep the product which you accepted. The pyjamas you chose were from our previously known 'basics range' a discontinued range in our clearance sale and therefore heavily discounted. We do offer many different pyjamas on our website in a range of qualities to suit all - some of which are very high quality - organic fabric, sustainable sourced and designed in the UK - but obviously the price difference will reflect that quality.
I'm sure if you shop with us again you will see all of our other products are of great quality.
Thanks, Hugo & Me Team
Placed my order on the 29/09
Placed my order on the 29/09, after numerous emails sent I still don’t have my delivery.
I was supposed to receive it this week but still nothing and not even an email to say otherwise.
Really disappointed with the service.
29 September 2023
Reply from hugoandme.co.uk
Hello,
Thank you for taking the time to leave us a review. We can only apologise for the delay with your order. As we have discussed with you via email we have had a few issues with the brand you had ordered - they have been having some stock issues. This has lead us to unfortunately discontinue this brand on our site so we don't incur any more delays with orders. Your order is out for delivery and should be delivered any day now. We sincerely apologise again for the delay. As a small business we work tirelessly to provide the best service we can but unfortunately sometimes we run into unforeseen circumstances.
Thank you for being so patient and understanding.
Best Wishes, Hugo & Me Team
Fast delivery always and products are…
Fast delivery always and products are amazing. I buy all my gifts for friends babies here!
26 August 2023
Baby clothes
Gorgeous baby clothes with really speedy delivery! Really happy with my order from Hugoandme as always! Xx
14 September 2023
Amazing equality, excellent customer service
4 September 2023
Ordered 2 items and the delivery was…
Ordered 2 items and the delivery was partial (1 item first) and the other after almost 2 weeks, without any advise before or during...
When ordered both items were in stock.
31 July 2023
Reply from hugoandme.co.uk
Thank you for your review Konstantinos. As stated on both the products descriptions and on our shipping page many of our products are shipped by the individuals brands therefore can have different shipping times. You received dispatch emails for both the items your ordered once they were on their way to you. The second item you ordered was the Bunny Romper which again clearly states on the description is on a slightly longer shipping time due to the items being made to order and also due to their popularity being one of our best sellers. I'm sorry you are disappointed and we will try to make our shipping timings even clearer on our website.
Best Wishes
Hugo & Me
Great purchase and service
Great purchase and service, would recommend! Products are lovely and are of high quality so I know that they will last.
22 June 2023
Reply from hugoandme.co.uk
Thank you so much for taking the time to leave us a review. We are delighted you love the products and were happy with our service :)
Hugo & me were great
Hugo & me were great. Our actual product “ Petites Pommes - rose Children's Swim RIng” was £18 and super disappointing. I do not recommend buying this product.
I paid a premium for a beautiful product. But the underside is covered in safety messages. In six languages, in very large fonts. This product is ugly.
Hugo & me offered a refund, but my daughter had already seen it and put it on by this point, it didn’t seem worth the postage and hassle, so I just run disappointed with the product for the steep price. Caution!
Temu sell the same product for £5 Amazon sell nearly the same products for £5. Wish I’d not trusted a nice looking brand that feels like a con, when you turn the product over.
26 June 2023
They have excellent sales people and…
They have excellent sales people and beautiful packaging. I adore all the items on sale.
25 April 2023
Good quality and quick delivery
The soft play set was really good quality. Customer services really helpful and helped me amend my order without any fuss and delivery was quick.
23 May 2023
Efficient and great quality
20 May 2023
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