Hulala Home Reviews 

842
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 560 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their beautiful design, high quality, and sturdy construction, often exceeding expectations. The customer service team is consistently highlighted for being helpful, responsive, and effective in resolving issues. Many also appreciate the fast shipping and generally smooth delivery process, alongside the ease of product assembly. However, some customers also noted receiving items with blemishes, chips, or manufacturing defects, such as uneven staining or faulty parts. A few other people also felt that delivery logistics could be inconsistent, with some experiencing delays, incorrect handling, or poor communication regarding tracking. Additionally, some reviewers were not happy with assembly difficulties due to mislabeled parts or manufacturing issues, and a small number reported unresolved customer service problems.

What people talk about most

Product

People report positive experiences with product, often praising the quality, design, and overall appearance... See more

Quality

Customers had positive experiences with quality, frequently praising the furniture as beautiful, sturdy,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting their helpfulness,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising fast shipping times... See more

User experience

Users describe positive interactions with user experience, often highlighting the ease of assembly and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a wonderful cabinet! I have a very small kitchen and needed to upgrade the storage cabinet that I've had for several years. The one I bought from Hulala is a beautiful, real wood cabinet with s... See more

Company replied

Rated 5 out of 5 stars

The style and selections were modern and trendy. It was a matter of selecting what fit the lifestyle, need, and vibe of the room. I received my desk within 10 days and once unpacked and put together,... See more

Company replied

Rated 5 out of 5 stars

The table is GORGEOUS! No one can believe the price or that it had to be assembled! I measured and it fits my the space perfectly. I mistakenly used the wrong shipping address and Customer Care interv... See more

Company replied

Rated 5 out of 5 stars

Loved the burnt orange sectional so much that I got the gray one for another room! It’s perfect! It’s a slightly bluish grey which is exactly what I wanted! Fast shipping, great customer service, took... See more

Company replied


Company details

  1. Home Furniture Shop
  2. Bedroom furniture shop
  3. Furniture Manufacturer
  4. Living room shop
  5. Office Furniture Shop
  6. Sofa store

Written by the company

HULALA HOME is a furniture brand committed to creating adaptive, caring, and enduring living solutions. From the first design sketch to the meticulous craftsmanship in detail, every piece is made with real homes and real lives in mind. Thoughtfully engineered, our furniture flexes with changing layouts, growing families, and multi-purpose spaces, bringing lasting comfort, warmth, and ease to everyday living. With warehouses in the US, Canada, the UK, France, and Japan, we provide fast, reliable delivery and attentive service. Whether you’re creating a cozy corner, a flexible home office, or a living room that grows with your family, furniture becomes a living companion: adaptable, caring, and made to endure.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

842 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(842)

575 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The third box arrived a week later and…

The third box arrived a week later and damaged.

3 April 2026
Hulala Home logo

Reply from Hulala Home

Hi Ashley,

We’ve been in close contact with the carrier to follow up on the delay and push things forward as quickly as possible. We also understand your concern about the packaging condition, and compensation has already been arranged on our side. A dedicated specialist is continuing to monitor your case to make sure everything is properly handled. Thank you so much for your patience while we work through this.

Sincerely,
The Customer Service Team at Hulala Home

Rated 4 out of 5 stars

Super fast delivery

Super fast delivery. It is an attractive piece of furniture. I put it together on my own so it took me several hours to assemble, but, it can be done.

2 April 2026
Hulala Home logo

Reply from Hulala Home

Hi Lesley,

Very glad to hear everything arrived quickly and the piece looks great in your space. Putting it together on your own definitely takes time and patience, so it’s great to know you got it fully assembled and are happy with how it turned out.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

Great price and quality

Great price and quality of my recliner. The representative Liezel helped me with the order from start to finish. She was amazing. She made the purchase and delivery run smooth.

16 April 2026
Unprompted review
Hulala Home logo

Reply from Hulala Home

Hi Gerard,

It’s always encouraging to hear when the support during an order makes things easier. Liezel staying responsive and keeping the process on track from purchase through delivery clearly helped everything run smoothly. We also appreciate your note on the recliner itself, especially that it felt right in both price and quality, which really matters in the overall experience.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

communicated well once shipped

communicated well once shipped. desk was wrapped well.

2 April 2026
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Reply from Hulala Home

Hi Mark,

Really appreciate you taking the time to share this feedback. It’s great to hear the desk arrived safely, well packaged, and that communication after shipment helped everything feel smooth and clear. We’ll keep working to make every step of the experience even more reliable and reassuring. Thanks again for your support.

Sincerely,
The Customer Service Team at Hulala Home

Rated 4 out of 5 stars

FIT MY NEEDS

FIT MY NEEDS
I love the desk! It fits my needs perfectly. It was packed well and the instructions were complete and easy to follow. It definitely takes two men to turn it over after it is assembled.
However, the color was to be Mocha. This finish is as dark as walnut if not darker. The name Mocha doesn't fit it at all. Also it would be nice if there was a free standing wood file cabinet that could match it.

2 April 2026
Hulala Home logo

Reply from Hulala Home

Hi Kyle,

Thank you so much for your thoughtful feedback! We’re really glad to hear the desk fits your needs well and that the assembly process was smooth with clear instructions. We also appreciate you sharing your experience with the color and your suggestion about a matching file cabinet—this has been passed along to our product team for review. Your input truly helps us improve and plan future designs.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

Ordered this for my grandson who lives…

Ordered this for my grandson who lives in anotjer state. He is fairly young and broke, and as it is so expensive nowadays to set up a place, I wanted to help. He seems to love and enjoy the chair, happy with the quality…and this Grandma scored big Grandma-Points! ☺️

1 April 2026
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Reply from Hulala Home

Hi Susan,

This truly warmed our hearts—thank you so much for sharing it with us. We’re really honored to have been part of helping you set up a comfortable space for your grandson, and it makes us so happy to hear he’s enjoying the chair. And we have to say… those “Grandma-Points” sound very well earned!

We’re especially grateful for your continued trust in us over time. It means a lot to be welcomed into your home and family moments in this way, and we don’t take that lightly. We’ll keep doing our best to make sure every experience you have with us stays just as positive.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

Great prices for great products

Great prices for great products. I actually had an issue with a price and was getting ready to cancel. A customer service rep offered an alternative which I glady accepted and completed the sale. I will definitely buy from this company again.

19 March 2026
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Reply from Hulala Home

Hi Becky,

Really appreciate you taking the time to share this. We’re glad our team could find a better option for you and help turn things around—that’s exactly the kind of support we aim to provide. It’s great to hear everything worked out and that you’re happy with your purchase. We’ll be here anytime you need us again!

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars
Hulala Home logo

Reply from Hulala Home

Hi Doreen,

That really made our day—thank you! We’re so glad you had a good experience with us, and we’ll keep doing our best to make every interaction just as smooth.

Sincerely,
The Customer Service Team at Hulala Home

Rated 4 out of 5 stars

The customer service was friendly and…

The customer service was friendly and timely. I look forward shopping on your website in the future.

6 April 2026
Unprompted review
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Reply from Hulala Home

Hi Eileen,

Thank you so much for your kind feedback! We’re really glad to hear you had a smooth and positive experience with our team. We truly appreciate your support and look forward to serving you again in the future.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

Customer service was useful and helped…

Customer service was useful and helped with a specific delivery request. And more importantly they actually followed up with an email. The desk arrived - so impressed with it. It’s beautiful, straightforward assembly and functional.

27 March 2026
Hulala Home logo

Reply from Hulala Home

Hi Kim,

Thank you for your wonderful feedback! We’re so happy to hear that our team could assist with your delivery request and that the desk arrived in great condition. We always want to make sure you have everything you need, and we’re thrilled to know you’re enjoying your beautiful new desk. Enjoy the functionality and style it brings to your space!

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. Excellent at follow up and always very helpful. Really like the products.

1 April 2026
Unprompted review
Hulala Home logo

Reply from Hulala Home

Hi Richard,

Thank you so much for your kind words! We’re thrilled to hear that you’re happy with both our products and customer service. It means a lot to us to know that our follow-ups and assistance made a positive impact. We’ll be here whenever you need us!

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

Many times when a large purchase is…

Many times when a large purchase is made online you can feel alone if something goes wrong. My representative, Jarvis never made me feel alone or second guess my purchase. I can honestly say that the Hulala corporation stood by their product, made it easy to supply their technicians to problem solve an answer and promptly solved the issue. Jarvis made sure the process went smoothly and followed up for my satisfaction. An unfortunate issue turned into an excellent experience for its resolution. Anyone should feel confident with their Hulala purchase
Thank you, Dr Mike Ferrentino.

8 April 2026
Unprompted review
Hulala Home logo

Reply from Hulala Home

Dear Dr Mike Ferrentino,

We’re truly grateful for your kind words and for taking the time to share your experience. It means a lot to hear that Jarvis and our team were able to support you throughout the process and help turn a difficult situation into a positive resolution. We’re also very glad the follow-up and technical support helped everything move smoothly for you.

Thank you for placing your trust in Hulala Home and for your kind recommendation.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

Chairs arrived on time and in great…

Chairs arrived on time and in great condition. Great value! Only wish the seat cushions were softer.

24 March 2026
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Reply from Hulala Home

Dear customer,

We’re really glad to hear the chairs arrived on time and in great condition, and that you feel they’re a good value. Thank you for sharing your feedback with us. We also appreciate your note about the seat cushions, and we’ll make sure this is passed along to our product team for future improvement.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

Great furniture piece

Great furniture piece. Easy assembly. Looks great in my office.

25 March 2026
Hulala Home logo

Reply from Hulala Home

Hi Mary,

We are so glad to hear the assembly was straightforward and the piece fits nicely in your office. Appreciate you sharing your feedback with us!

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

beautiful standing desk fast shipping

beautiful desk, nice concept, great price, fast ship happy customer

24 March 2026
Hulala Home logo

Reply from Hulala Home

Hi Elemi,

Great to hear you’re happy with the desk, and that you like the concept, price, and fast delivery. We really appreciate you taking the time to share your feedback!

Sincerely,
The Customer Service Team at Hulala Home

Rated 1 out of 5 stars

I recently ordered an Acorn swatch…

I recently ordered an Acorn swatch followed by two nightstands and two dressers in that color. The delivered nightstands look nothing like the swatch. I will be returning the nightstands and likely the dressers too if they also don’t match the swatch. It feels like a giant waste of time and money.

24 March 2026
Hulala Home logo

Reply from Hulala Home

Dear Christopher,

We’re very sorry to hear about the color difference you experienced with your order. After reviewing the case, it appears the swatch purchased was not the one corresponding to the final products, which led to the noticeable variation in color. We understand how disappointing this can be, especially after ordering multiple items for your space.

We’ve already arranged for a dedicated specialist to follow up and ensure this is carefully reviewed and properly resolved for you. We truly appreciate you bringing this to our attention and giving us the opportunity to look into it properly.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

Delivery was prompt

Delivery was prompt. Quality of merchandise beautiful. Thank you!

24 March 2026
Hulala Home logo

Reply from Hulala Home

Hi Deborah,

We’re really happy to hear everything arrived quickly and that you’re pleased with the quality of your order. We’re truly honored by your kind feedback, thank you for taking the time to share it.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

The desk is beautiful!

Everything was great.

16 March 2026
Hulala Home logo

Reply from Hulala Home

Hi Samantha,

Thank you so much for taking the time to share your feedback. We’re really happy to hear you’re pleased with the desk and that everything went smoothly for you. It means a lot to know you’re enjoying it.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

Great product

Great product. Easy to put together and very sturdy. Prior to purchasing I read all of the reviews and could not agree more with all of the positive feedback. An Eames like office chair looks great.

23 March 2026
Hulala Home logo

Reply from Hulala Home

Hi Joshua,

Sounds like everything came together nicely for you, from the assembly to the final look. Great to know the chair works well in your space and feels sturdy in use. Thanks for sharing your experience.

Sincerely,
The Customer Service Team at Hulala Home

Rated 4 out of 5 stars

The drawers don’t always close all of…

The drawers don’t always close all of the way.

23 March 2026
Hulala Home logo

Reply from Hulala Home

Dear Margee,

Sorry to hear the drawers are not closing fully as expected. That can be really frustrating, especially when everything else seems fine. We’d like to help get this sorted for you as quickly as possible. We’ve already arranged for a dedicated specialist to follow up and help get this sorted as quickly as possible. You can also reach our customer service team directly at hello@hulalahome.com
or +1 (833) 324-2464 for immediate support. We truly appreciate you bringing this to our attention, and we’ll make sure it’s properly taken care of for you.

Sincerely,
The Customer Service Team at Hulala Home

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