Hulala Home Reviews 

842
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 560 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their beautiful design, high quality, and sturdy construction, often exceeding expectations. The customer service team is consistently highlighted for being helpful, responsive, and effective in resolving issues. Many also appreciate the fast shipping and generally smooth delivery process, alongside the ease of product assembly. However, some customers also noted receiving items with blemishes, chips, or manufacturing defects, such as uneven staining or faulty parts. A few other people also felt that delivery logistics could be inconsistent, with some experiencing delays, incorrect handling, or poor communication regarding tracking. Additionally, some reviewers were not happy with assembly difficulties due to mislabeled parts or manufacturing issues, and a small number reported unresolved customer service problems.

What people talk about most

Product

People report positive experiences with product, often praising the quality, design, and overall appearance... See more

Quality

Customers had positive experiences with quality, frequently praising the furniture as beautiful, sturdy,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting their helpfulness,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising fast shipping times... See more

User experience

Users describe positive interactions with user experience, often highlighting the ease of assembly and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a wonderful cabinet! I have a very small kitchen and needed to upgrade the storage cabinet that I've had for several years. The one I bought from Hulala is a beautiful, real wood cabinet with s... See more

Company replied

Rated 5 out of 5 stars

The style and selections were modern and trendy. It was a matter of selecting what fit the lifestyle, need, and vibe of the room. I received my desk within 10 days and once unpacked and put together,... See more

Company replied

Rated 5 out of 5 stars

The table is GORGEOUS! No one can believe the price or that it had to be assembled! I measured and it fits my the space perfectly. I mistakenly used the wrong shipping address and Customer Care interv... See more

Company replied

Rated 5 out of 5 stars

Loved the burnt orange sectional so much that I got the gray one for another room! It’s perfect! It’s a slightly bluish grey which is exactly what I wanted! Fast shipping, great customer service, took... See more

Company replied


Company details

  1. Home Furniture Shop
  2. Bedroom furniture shop
  3. Furniture Manufacturer
  4. Living room shop
  5. Office Furniture Shop
  6. Sofa store

Written by the company

HULALA HOME is a furniture brand committed to creating adaptive, caring, and enduring living solutions. From the first design sketch to the meticulous craftsmanship in detail, every piece is made with real homes and real lives in mind. Thoughtfully engineered, our furniture flexes with changing layouts, growing families, and multi-purpose spaces, bringing lasting comfort, warmth, and ease to everyday living. With warehouses in the US, Canada, the UK, France, and Japan, we provide fast, reliable delivery and attentive service. Whether you’re creating a cozy corner, a flexible home office, or a living room that grows with your family, furniture becomes a living companion: adaptable, caring, and made to endure.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

842 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(842)

575 reviews in the last 12 months

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Rated 5 out of 5 stars

Love love love my new office

Love love love my new office - so beautiful - easy to install - perfect!!!

14 April 2026
Hulala Home logo

Reply from Hulala Home

Hi Kevin,

We absolutely love your excitement here! It’s wonderful to hear that your new office turned out so beautiful, was easy to install, and feels just perfect for you. Creating a space that you genuinely enjoy spending time in is what we aim for, and we’re thrilled this setup delivered exactly that feeling!

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

Wonderful Customer Service

Had trouble calibrating my control panel. Jarvis was amazing in helping me get it all worked out! He had it fixed quick and easy. Me and my wife absolutely love this desk. Highlyyyy recommend the Veritas 360 desk.

27 April 2026
Unprompted review
Hulala Home logo

Reply from Hulala Home

Hi Tyler,

We’re really glad to hear everything got sorted quickly after the control panel calibration issue. Technical hiccups like that can be frustrating, so it’s great that Jarvis was able to step in and make the process smooth and easy for you. Even better is hearing that both you and your wife are loving the Veritas 360 desk—that kind of everyday satisfaction is exactly what we aim for.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

Beautiful desk that is functional and…

Beautiful desk that is functional and perfect for my space. High quality.

6 April 2026
Hulala Home logo

Reply from Hulala Home

Hi Heather,

We really appreciate this feedback. A desk that feels beautiful, functional, and fits perfectly into your space is exactly what we hope to achieve, so it’s great to know it’s working well for you in everyday use. Thank you for recognizing the quality as well—this kind of experience is what we consistently strive for with every piece we design!

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

Exceptional Customer Care

Exceptional Customer Care. I ordered the incorrect model and consequently I was concerned about the arrival and then the return being a heavy desk! No problem! They said they would do their best to stop the shipment and they did! And a very quick return! They will and are my only choice for the quality of the product and their care for their customers!

13 April 2026
Hulala Home logo

Reply from Hulala Home

Hi Ellen,

We truly appreciate your thoughtful feedback! We’re glad that even though the incorrect model was ordered initially, the situation was handled smoothly for you. We’re also happy to hear we were able to stop the shipment in time and complete the return quickly. Your trust and kind words mean a great deal to our team, and we’re honored to be your preferred choice for both product quality and customer care.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

The desk is great quality

The desk is great quality, very functional, and beautiful. The customer service was exceptional.

20 April 2026
Unprompted review
Hulala Home logo

Reply from Hulala Home

Hi Melissa,

We truly appreciate your feedback! It’s wonderful to hear that you’re happy with the desk’s quality, functionality, and beautiful design. Delivering both practicality and aesthetics is exactly what we aim for.

We’re also very glad our customer service was able to support you well. Your kind words mean a lot to the whole team.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

Superb customer service

I am in the process of furnishing a tiny cottage and I ordered two bedside tables from Hulala. Unfortunately, when they arrived, I realised that they were too big!
I thought that the returns process would be complicated and costly and that my refund might not be processed. However, I was delighted to find that the process was straightforward and, Catherine, the customer service representative I dealt with was superb at her job and provided information and clear communication throughout the process from return to refund! Thank you.

24 April 2026
Unprompted review
Hulala Home logo

Reply from Hulala Home

Hi Rebekah,

We truly appreciate your thoughtful feedback! While we’re sorry to hear the bedside tables didn’t quite fit your cottage space, we’re very glad the return and refund process felt straightforward and reassuring for you. We’re especially pleased that Catherine was able to support you with clear communication throughout the process. We’ll make sure your kind words are shared with her —it will mean a lot.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

This desk is GORGEOUS

This desk is GORGEOUS. It is sturdy and there are so many thoughtful qualities incorporated.

10 April 2026
Hulala Home logo

Reply from Hulala Home

Hi Crystal,

We truly appreciate your kind words! It’s wonderful to hear that you find the desk both gorgeous and sturdy, and that the thoughtful design details stand out to you. Your feedback is a great encouragement for our team, and we’ll keep focusing on creating pieces that are both beautiful and practical.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

Incredible product quality and fast delivery

Ordered a standup up desk and chair. Both are beautiful, incredible quality and the delivery was fast without any issue! I’ve since ordered 2 swivels chairs and will continue to be a returning customer.

10 April 2026
Hulala Home logo

Reply from Hulala Home

Hi Angelic,

We truly appreciate your amazing feedback! It’s wonderful to hear that both the standing desk and chair impressed you with their quality and design, and that delivery went smoothly and quickly. We’re especially grateful that you’ve already placed additional orders for swivel chairs and are planning to continue being a returning customer. Your trust means a lot to our team, and we’ll keep working hard to maintain that experience for you.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

Everything went smoothly.

All pieces of the furniture were packaged individually, and all the parts were there and easy to assemble. The packaging of my stand up desk was in perfect condition when I unboxed it.
Customer service answered all my questions quickly and helpfully.

8 April 2026
Hulala Home logo

Reply from Hulala Home

Hi MaryRuth,

Thank you very much for taking the time to share such detailed and positive feedback! We’re delighted to hear that your stand up desk arrived smoothly, well-packaged, with all parts included, and was easy to assemble. We’re also glad our customer service team was able to assist you promptly and helpfully throughout the process. Your kind words truly mean a lot to us.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

had to wait for the desk

had to wait for the desk, but it was worth the wait!

6 April 2026
Hulala Home logo

Reply from Hulala Home

Hi Cory,

Thank you so much for your patience! We’re truly glad to hear that the desk turned out to be worth the wait. Your feedback means a lot to our team and truly motivates us.

We’ll keep working hard to deliver products and experiences that are worth every moment of anticipation. Hope to serve you again in the future with more pieces you’ll love!

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

Great customer service

Great customer service! Very happy customer. We’ll definitely use them again!

9 April 2026
Hulala Home logo

Reply from Hulala Home

Dear customer,

Thank you so much for your kind words! We’re truly happy to hear that you were satisfied with our service and would choose us again. Your support means a lot to our team, and we’ll keep working hard to make every experience just as smooth and pleasant.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

Good communication product looks great…

Good communication product looks great in my house. There was a LOT to put together so be aware of that.

8 April 2026
Hulala Home logo

Reply from Hulala Home

Hi Jeanne,

Appreciate you sharing your feedback on both the final look of the product in your home and the assembly process. The point about the number of parts and the time required has been noted, and we will pass this along to our product and design team for review and future improvement.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

I love my desk

I love my desk! Assembly was very easy and it looks great!

8 April 2026
Hulala Home logo

Reply from Hulala Home

Hi Alysse,

Sounds like everything came together nicely on your end—from an easy setup to a desk that actually fits the space the way you wanted. That combination usually makes the whole experience feel worthwhile, and we’re glad it worked out that way for you.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

5 stars all round

Really impressed by the service here. We really wanted proper wood bedside tables and everywhere we looked the prices were crazy Hulala Home was so reasonably priced I was skeptical at first, but decided to risk it after reading other positive reviews. I realised after I ordered that there was a sale on but the discount hadn't been applied, and it could have saved us nearly £50. I emailed and asked if they could cancel my order so I could resubmit it with the discount. Chase replied to me very quickly and said instead of the faff of cancelling they would refund me the difference. Not only is there customer service excellent, but the bedside tables arrived within a couple of days and they look great. Very pleased.

21 April 2026
Unprompted review
Hulala Home logo

Reply from Hulala Home

Hi Sophie,

We really appreciate you taking the time to share such detailed feedback, and we’re happy the overall experience left you feeling satisfied. Really glad to hear everything came together well for you, especially with the quick help on the price adjustment and the fast delivery. It’s great that the bedside tables arrived quickly and turned out just how you wanted in your space!

Sincerely,
The Customer Service Team at Hulala Home

Rated 1 out of 5 stars

Delivery was not acceptable

While the product is nice, the delivery of an already put together heavy product was not acceptable.

7 April 2026
Hulala Home logo

Reply from Hulala Home

Hi Thomas,

Thank you for your feedback! It’s great to hear you are happy with the product itself, although we’re very sorry the delivery experience did not meet your expectations. We understand how inconvenient it can be to handle a large, assembled item, and we truly regret the frustration this may have caused. Please rest assured that customer satisfaction is always our top priority. A dedicated specialist has already followed up and will ensure this is properly addressed for you.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

From start to finish

The process of ordering the desk, to scheduling delivery to the actual delivery itself to now a mounted & assembled desk...the entire process has been an absolute class act. I love the quality of the desk itself & every thing leading up to sitting at have been as seemless as can be. Highly recommended. Thanks, Keith.

14 April 2026
Unprompted review
Hulala Home logo

Reply from Hulala Home

Hi Keith,

Really nice to hear your whole experience came together so smoothly! From ordering to delivery to getting everything set up. It’s great to know the desk is now assembled and that the quality and overall process both met your expectations. We truly appreciate the recommendation, Keith, and hope you enjoy using it every day!

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

Ordered, damaged, & great customer service!

I ordered the desk promptly and received great communication throughout the process. I was thrilled with the design, which looked fantastic in the photos. However, when I received the package, I noticed some damage to the top of the desk due to shipment.

I promptly reached out to the customer service team, and after some back-and-forth, they agreed to replace the damaged part. They sent me a new desktop, which arrived promptly. When I opened it, I was delighted to find that there was no damage, and the desk looked amazing!

I can’t express how happy I am with this desk. It looks fantastic, and the cord storage is so large that I can even fit my laptop docking station inside. This keeps the desk clean and organized. I highly recommend this desk; it’s worth every penny!

30 March 2026
Hulala Home logo

Reply from Hulala Home

Hi Richard,

What a journey from start to finish—thank you for sharing it. We’re really sorry again about the initial damage during shipment, but we’re very glad our team was able to get the replacement desktop to you quickly and that everything arrived in perfect condition the second time. It’s especially great to hear the design, finish, and cord storage all ended up making such a positive difference in your setup. We truly appreciate your recommendation and support, it really means a lot to us!

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

customer service above and beyond

customer service friendly, available and on point at every point along the say.

6 April 2026
Hulala Home logo

Reply from Hulala Home

Hi Peggy,

Short and sweet feedback like this really makes our day. We’re glad you felt supported throughout the whole process and that our team was able to stay helpful and responsive at every step. That consistency is exactly what we aim for.

Sincerely,
The Customer Service Team at Hulala Home

Rated 4 out of 5 stars

good company

good company. bought 3 desks and two nightstands. two of the desks were sea drift color and the colors didn't match. was compensated for the color difference and bought a charcoal color instead. the nightstands are of poor quality and had problems with nicks and a struck drawer. had a lot of back and forth before settling on monetary compensation.

6 April 2026
Hulala Home logo

Reply from Hulala Home

Hi Carole,

Thank you for sharing your experience in detail. We’re glad we were able to resolve the desk color difference for you and find a suitable alternative.
Regarding the nightstands, we’re truly sorry for the issues with the nicks and the drawer not functioning properly, and this may have been caused during the shipping process, which is not the experience we want you to have. We’re glad that we were ultimately able to reach a mutually agreed solution and resolve the matter for you. Your feedback has been noted and shared with our product team for further improvement.

Sincerely,
The Customer Service Team at Hulala Home

Rated 1 out of 5 stars

100% disappointment

Missing piece of hardware, screw holes totally unaligned. Extremely disappointed but the thought of packing this back up and returning it is overwhelming.

3 April 2026
Hulala Home logo

Reply from Hulala Home

Hi Ann,

We’re very sorry to hear about your experience with the missing hardware and misaligned screw holes. We understand how frustrating this must be, especially when returning the item feels like a lot to deal with.

We’ve already arranged for a dedicated specialist to follow up on your case and ensure the issue is addressed as quickly as possible. Please rest assured we will stay on this and support you through the process.

Sincerely,
The Customer Service Team at Hulala Home

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