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Rated 1 out of 5 stars

Bought a iPhone 11 max pro, had a faulty battery, sent it back to Hulii and requested a refund but never got the full refund, they shortchange me $180.00 when I paid $945.00 for the phone. Never trust... See more

Rated 2 out of 5 stars

The poor rating is for customer services. I bought a phone 4 months ago and is still under warranty. There is a problem with the motherboard apparently.I have been trying to contact customer services... See more

Company replied

Rated 3 out of 5 stars

I bought an iPhone 7+ 128GB rose gold and it arrived within a week. However, the camera was blurry and was making weird noises. Communication via email with the company was quite good, they replied wi... See more

Company replied

Rated 1 out of 5 stars

Scam site. Do not buy!!! Did not deliver phone and won’t return calls or emails. Fair trading is investigating them.

Company details

  1. Mobile Phone Shop

Information provided by various external sources

Hulii is changing how the world purchases electronics. Acting as a trusted bridge between consumers and refurbishers, Hulii is on a mission to provide a smarter alternative for purchasing renewed devices.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

182 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Hulii has been great…

Hulii has been great. Was surprised by the quality of the refurbished phone, first time purchasing and wasn’t sure what to expect. Delivery was prompt.

2 October 2019
Unprompted review
Hulii logo

Reply from Hulii

Great to hear Thomas; thanks for the review :)

Rated 5 out of 5 stars

I had my concerns buying a 2nd hand…

I had my concerns buying a 2nd hand phone online. Would it be scratched? Would it work? Would it be a waste of $? But Hulii was great! Received my phone beautifully packaged, practically brand new and in good time as well. Very happy with the service and quality of iPhone 8 I received. Would order again if I need to in the future. Thanks

28 September 2019
Unprompted review
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Reply from Hulii

Awesome Clem; our aim is to exceed expectation! :D

Rated 5 out of 5 stars

Happy with the phone

Happy with the phone. Customer service was helpful. Would buy from Hulii again :)

27 September 2019
Unprompted review
Hulii logo

Reply from Hulii

Thanks Darren, happy to hear it! :P

Rated 4 out of 5 stars

Really good

Really good. Ordered an S9 came as described, probably better, although the loud speaker was distorted. Hulii immediately lodged a return and i had a new phone within a week.

26 September 2019
Unprompted review
Hulii logo

Reply from Hulii

Thanks for the review Gregory, sorry for the initial trouble but glad everything got sorted! Hope to see you again. :)

Rated 5 out of 5 stars

Item was as described

Item was as described. Postal delivery was a day late. Great communication. Very helpful.

26 September 2019
Unprompted review
Hulii logo

Reply from Hulii

Hope to see you again Andrea. :)

Rated 5 out of 5 stars

Perfect

Perfect! Excellent customer service and perfect phone - looks brand new and battery is 100 percent.

26 September 2019
Unprompted review
Hulii logo

Reply from Hulii

Thanks Marisa :) Great to hear you're enjoying the phone!

Rated 5 out of 5 stars

Bought for my wife

Bought for my wife, she seems really happy with it. Customer service is good.

26 September 2019
Unprompted review
Hulii logo

Reply from Hulii

Thanks Chelsea, we're ecstatic your wife is happy!

Rated 5 out of 5 stars

Excellent Condition!

This phone has exceeded my expectations. I was a bit weary of buying a refurbished Iphone but it works as if it is a brand new phone. Thanks Hulii!

25 September 2019
Unprompted review
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Reply from Hulii

Thanks Lesley :) Exceeding expectations is our specialty ;)

Rated 1 out of 5 stars

It is quite bad actually.

It is quite bad actually.. I really wouldn't recommend

25 September 2019
Unprompted review
Hulii logo

Reply from Hulii

Hi Tiffie, please let us know what happened!? 😧 Our team have sent you and email to follow up; whatever the issue, you have our commitment to putting it right.

Rated 5 out of 5 stars

Lots of Boxes Ticked

A pleasing, hassle-free transaction. The phone arrived on time and is in excellent condition. Plus, it represents a positive way of extending the life of technology. Why buy new?

18 September 2019
Unprompted review
Hulii logo

Reply from Hulii

Thanks Ross! At the core of Hulii is our drive to reduce e-waste in this world, every little bit helps :)

Rated 5 out of 5 stars

I was hesitant to buy a refurbished…

I was hesitant to buy a refurbished iphone, however I haven't been disappointed. We even received a missing screen protector without having to follow up! Very satisfied with the product quality and customer service. Would purchase from Hulii again.

18 September 2019
Unprompted review
Hulii logo

Reply from Hulii

Thanks Anna! We're so happy you gave us a go. We'd love to hear any feedback on why you're initially hesitant if you're happy to share - hello@hulii.com!

Rated 2 out of 5 stars

Cheap and works very well. But then stops working!

Phone came really quickly and works really well. Couldn't tell it apart from a new phone. The only problem is that it over heats a bit. Not sure if that is just a problem with the individual phone or this model. Doesn't really affect it though.

Edit: 2 weeks later and the phone stopped working. The support team have been helpful arranging the return but it is really annoying.

18 September 2019
Unprompted review
Hulii logo

Reply from Hulii

Thanks Jack! Please reach out to hello@hulii.com if you notice any issues at all, all purchases are covered by a 6 month warranty :)

Rated 5 out of 5 stars

Got exactly what I ordered

Got exactly what I ordered, it arrived promptly, informed all the way. I’ll be back!

18 September 2019
Unprompted review
Hulii logo

Reply from Hulii

Awesome Brett! Thanks for shopping with us :)

Rated 4 out of 5 stars

Great site, great service, great price.

I came across Hulii and thought "this site is too good to be true." But I took a look at the reviews and saw almost 100% of them were extremely positive so I took the chance and ordered myself an iPhone 8 in 'perfect' condition. This was followed by an instant heart attack when the site glitched and my payment went through but no order was placed... great. I tried calling but no one answered so I messaged the help bar and got an instant response from a real person which was a nice touch. They were beyond helpful in fixing the problem quickly and assuring me the problem would be sorted and it was sorted in the space of 5 minutes. The phone came within a week and i was beyond pleased to see it actually came in 'perfect' condition and everything has worked well so far! Fingers crossed it stays that way! I would highly recommend Hulii to anyone wishing to buy a new phone! Why pay a ridiculous price for a brand new one when you can get a damn near perfect one for cheaper! Plus you feel better knowing you're helping the environment the tiniest bit.

18 September 2019
Unprompted review
Hulii logo

Reply from Hulii

Glad to win you over in the end V! Thanks for your support.

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