Hulii Reviews 182

Very reliable, very honest service. The pre-owned i-phone 7 we bought was in excellent condition and arrived exactly on time. This is a very professional company.

So I ordered an iPhone 7 from Hulii. It came super promptly in a brightly coloured Hulii box. So far so good. My new phone worked beautifully on day 1 until the rubber ring around the home button popped out. That was a real bummer. I was lucky that I hadn't thrown out my old iPhone 6 then. I requested a return, mentally bracing myself for a long drawn out process. To their credit, the Hulii team replied promptly, and reassured me on certain deadlines that I was getting anxious about.

A hallmark of a customer-centric company is one that maintains a high standard of professionalism towards customers even when they are on their way out. Hulii gave this to me and to me that is uncommon and praiseworthy.

I got my refund and though I wasn't a customer this time, I already know that I'll return for my next device. Top marks for service, which is what matters in a trading business.

This Company is AMAZING!!!! I ordered an iPhone 7 gold 32gb in good condition which is supposed to have light scratches on the screen and marks on the side, when I got it it definitely had marks on the side where the paint has chipped off but there were no scratches on the screen that I could see so that was great! Ordered it a couple of weeks ago and works 100%!! !!!!FAST SHIPPING!!!!! I got standard postage and it arrived on the same day the express shipping was supposed to arrive! Aka a WHOLE WEEK EARLIER! I didn’t get a email saying it arrived but I checked on Australia post tracking. I live in rural Australia so that was really good! BUY YOUR NEXT PHONE FROM HERE!!!!

Bought an iPhone 6 from these guys for my sons 15th birthday, ‘as new’. Highly recommend them. I’ve left making my review for about 3 months since purchase to ensure I was happy with the phone, function and quality and I can say 100% that I’ll purchase through them again for 3 younger kids when the time comes. 5stars for product, price, service and communication. Thanks again Hulii

Purchased IPhone 7 two weeks ago .Arrived promptly.
iPhone is in perfect condition. Very happy

Honestly I had doubts but I chose to trust hulii anyway and hey!!! Turned out to be a really good deal!!! Bought an iPhone 7 in good condition but actually it was perfect just a microscopic scratch bug you really have to pay attention to notice...thank you guys you’re amazing

I was a bit sceptical at first but was convinced by the good reviews. I bought an iPhone 7 in "great" condition but it was actually perfect condition. No visible scratches or marks and the battery health was at 100%. Delivery time to Singapore was 1 day! I will definetely recommend it to friends.

I was a bit sceptical at first! However as soon as I placed the order I was updated regularly with delivery updates. The delivery was less than 4 days and I was not disappointed with the product, in fact I was really impressed with the condition of the phone.

I have recommend Hulii to my friends and family. I am going to order another phone for my wife shortly. 👍

The phone is really great. It has some nice customer service. My only problem was that it took almost a month for it to come because of technical issues and not having enough units. Overall a great site and definitely would come back.

It is my first time buying a renew product and I am satisfied with both the shopping experience and the product. Here is my experience.

After I placed my order, I have asked some question about the order and the reply is pretty quick.
Hulii sends emails to me whenever the order is placed, processed, and shipped. The whole process takes around a week.
Overall it takes a bit longer to receive the phone since my order is delayed due to some testing issue.

Inside the box, the phone, a lightning to USB cable, and a SIM-eject tool are included and the phone is covered by a piece of plastic.
I have purchased a "perfect" condition phone. There are no scratches on the phone and the system is also no problem in the past week.

iPhone 7 arrived so quickly and in perfect condition. A month later and we have not had any issues with it whatsoever. I will never buy a brand new phone from a retailer again!

Received product with a bit scratch in body, other than that no different from brand new iphone. Fast delivery from HK to SG.

Just like a brand new phone, quick delivery and great service thank you

Can’t really fault the whole process, smooth as clockwork. Definitely recommend you, in fact already have!

Great condition and quick delivery. Would shop at Hulli again :)

Call Center is not designed well as you can’t wait in the queue.

Not happy at all regarding Order #9130709348
iPhone 7 Black 32GB - Perfect

After the iphone was faulty with the SIM Card service not being operational, I returned the item, making it VERY CLEAR that my preference was a replacement. After waiting for many weeks I followed up and was informed that I had been refunded! You did not listen to your customer’s request. I then had to buy the iphone again and they express posted it, but at this point the damage had already been done to your reputation from my point of view as a customer. I had to jump through too many hops to get a faulty iphone replaced. Not to mention that I had waste half of my own day, MY OWN DAY to print additional documentation for Fedex as they did not accept the returned iphone for pickup due to lack of paperwork. Not a single mention was made by customer service regarding the inconvenience and waste of money (I had to drive to officeworks as I don’t have a printer at home and get additional documents printed). Your RMA process is also not streamlined as again, MULTIPLE HOOPS to jump through.
All in all, I am giving 2 stars only because I received the replacement phone (for paying slightly less than the original amount) in the end and it was operational and customer service express posted so they started to work hard in the end after they lost my trust

I was impressed with the quick reply to my queries and how fast it was delivered. The iPhone 7 was said as being in perfect condition and to be honest it looked like it was when it arrived.

The iphone 7 purchased, was considered to be in great condition, however it seems to be in near perfect condition. Functions well, exactly as described.

What can I say everything was great! The iPhone 6s condition was rated "perfect" and it was! Was a bit wary of buying a reconditioned phone but no worries at all and arrived inside scheduled delivery!

The phone arrived quickly and in perfect condition as requested. Hulii was very easy to communicate with. Highly recommended.