Humanscale is awesome. We purchased 15+ Liberty Chairs in 2012 and a few more over the years. I am so glad we are able to purchase replacement arm pads for our aged chairs. The chairs themselves are... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We ordered the sit-stand desks and chairs as COVID started to look like our work offices. Now we are retired and continue to use our home offices and need to clean up the cable tangles for good. The... See more
Company replied
I couldn't be more pleased with your service. Aaron Molloy responded to my email regarding replacement parts within less than an hour of my sending it. He provided an immediate solution that allowed... See more
I was able talk on the phone with real Human. Got advice for sending mail to right place. Got response very timely manner and support gave me link to buy and how to replace part with picture and ins... See more
Company replied
Company details
About Humanscale
Information provided by various external sources
Humanscale is the leader in ergonomic tools that improve the health and comfort of work life. Shop our award-winning office solutions, including task chairs, standing desks and more.
Chairs and Stools
Monitor Arms & Integrated Docks
Sit/Stand Solutions
Lighting
Keyboard Systems
Technology Tools
Cable Management
Ergonomic Tools
Ergonomic Consulting
Contact info
1114 Avenue of the Americas, 10036, New York, United States
- (212) 725-4749
- humanscale.com
4.5
Excellent
1K reviews
Replied to 36% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Humanscale
We appreciate your feedback and will consider your comments about the price. Thank you.
Helpful customer service
Delivery date was marked for when I was away on holiday, they were very helpful in holding off dispatch/delivery until I returned. Great service and products!
6 January 2026
Unprompted review
Reply from Humanscale
We're happy to hear that we could accommodate your holiday plans by holding your delivery. We appreciate your positive feedback on our service and products!
Promptness and Expertise
6 January 2026
Reply from Humanscale
Thank you so much for sharing your positive experience, we appreciate the feedback.
Reply from Humanscale
We're happy to hear that you received quick assistance and found what you needed! Thank you for your feedback.
Great Customer Service
Great Customer Service. Will continue to purchase from Humanscale.
6 January 2026
Reply from Humanscale
We appreciate your continued support and are so happy to hear that you had a great customer service experience. Thank you!
I've not even got my payment receipt…
I've not even got my payment receipt and you're asking for a review!!
6 January 2026
Reply from Humanscale
I apologize that there was a delay in getting your payment receipt, I reached out to our team overseas, and they are going to work with our finance team to get you a copy of your payment receipt. We appreciate your feedback.
Worst customer service in Europe I have seen
Worst customer service in Europe I have seen.
8 January 2025
Unprompted review
Excellent Support by real Human
I was able talk on the phone with real Human. Got advice for sending mail to right place. Got response very timely manner and support gave me link to buy and how to replace part with picture and instruction. Excellent customer Support.
2 January 2026
Reply from Humanscale
We're happy to hear that you had a positive experience with our support team! It's great to know the advice, timely response, and helpful instructions were beneficial. Thank you for your feedback.
Customer service agent listened well…
Customer service agent listened well and was patient
2 January 2026
Reply from Humanscale
We're happy to hear that our agent was patient and attentive. Thank you for sharing your positive experience with us.
great customer service
30 December 2025
Reply from Humanscale
Thank you for sharing your experience, we really appreciate it!
Website could be better
The website is always a little bit clunky to use, especially when ordering things.
27 December 2025
Reply from Humanscale
We appreciate your feedback and are sorry you found the website clunky, especially when ordering. We'll work to improve the user experience.
Reply from Humanscale
So glad to hear you had a positive experience! Thank you for your feedback, we appreciate it!
Reply from Humanscale
We're so glad you love it! Thank you for sharing your positive experience with us; it means a lot to our team.
Good overall experience, minor possible improvement
The website was pretty easy to navigate and a good overall experience. The only improvement I would suggest is: I was looking for replacement armrests for an existing chair and on equivalent sites there is a clearly defined option to go to a product support area that focuses on the replaceable components for the items; the search option didn't take me there; so I needed to select that I was buying a whole new chair to then get the option to buy only the replacement arm rests. Only a minor point, but I think better signposting to the replacement parts would be great.
24 December 2025
Reply from Humanscale
We're glad you found our website easy to navigate. We appreciate your suggestion about improving the visibility of replacement parts. We'll review our site's navigation to make it easier to find components like armrests in the future. Thanks for the feedback!
Excellent customer support!!
23 December 2025
Reply from Humanscale
So glad to hear that our support team was able to provide excellent service for you!
Horribly engineered desk
Don't ever get the Float desk by Humanscale- it's a total dud, a lemon! The raise mechanism simply goes kaput after a few years. The retailer I purchased it from replaced it and then 4-5 years after that, the replacement also broke with the SAME issue!
I will be moving to another maker.
2 December 2025
Unprompted review
Reply from Humanscale
We appreciate you sharing your experience. We're very sorry to hear the desk's lift mechanism failed twice. Your feedback regarding the product's durability is valuable, and we'll share it with our product development team for review.
Easy to create customized ergonomic home office set up
The site contains comprehensive spec information and it's clear what accessories go with what.
21 December 2025
Reply from Humanscale
We're happy to hear that our site's detailed information and accessory guidance were helpful for you. Thank you for your positive feedback!
Mordecai made the process easy and was…
Mordecai made the process easy and was extremely helpful!
20 December 2025
Reply from Humanscale
We're happy to hear that the process was easy and helpful for you. We will pass along your feedback to Mordecai. Thank you for your positive feedback; we appreciate it greatly.
On the Humanscale website it was…
On the Humanscale website it was difficult to find the replacement parts page initially. After that everything straight forward
18 December 2025
Reply from Humanscale
We appreciate your feedback and are sorry you had trouble finding the replacement parts page. We'll look into improving our website's navigation to make it more user-friendly.
Easy and straight forward
18 December 2025
Reply from Humanscale
We're happy to hear that your experience was easy and straightforward. Thank you for your positive feedback; we appreciate it!
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