Humanscale is awesome. We purchased 15+ Liberty Chairs in 2012 and a few more over the years. I am so glad we are able to purchase replacement arm pads for our aged chairs. The chairs themselves are... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We ordered the sit-stand desks and chairs as COVID started to look like our work offices. Now we are retired and continue to use our home offices and need to clean up the cable tangles for good. The... See more
Company replied
I couldn't be more pleased with your service. Aaron Molloy responded to my email regarding replacement parts within less than an hour of my sending it. He provided an immediate solution that allowed... See more
I was able talk on the phone with real Human. Got advice for sending mail to right place. Got response very timely manner and support gave me link to buy and how to replace part with picture and ins... See more
Company replied
Company details
About Humanscale
Information provided by various external sources
Humanscale is the leader in ergonomic tools that improve the health and comfort of work life. Shop our award-winning office solutions, including task chairs, standing desks and more.
Chairs and Stools
Monitor Arms & Integrated Docks
Sit/Stand Solutions
Lighting
Keyboard Systems
Technology Tools
Cable Management
Ergonomic Tools
Ergonomic Consulting
Contact info
1114 Avenue of the Americas, 10036, New York, United States
- (212) 725-4749
- humanscale.com
4.5
Excellent
1K reviews
Replied to 36% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful Customer Service
Customer service was very helpful making all of my custom selections.
15 December 2025
Unprompted review
Reply from Humanscale
We're glad our customer service was so helpful while you made your custom selections. We appreciate your positive feedback very much.
The consultation call with your…
The consultation call with your Ergonomics Consultant (Jason Colberg) before purchase was very helpful for my purchase decision.
I feel I received a thoughtful and suitable recommendation that should be a good fit for my needs.
12 December 2025
Reply from Humanscale
We're happy to hear that the consultation call was so helpful in guiding your purchase decision. It's great to know you feel confident in the recommendation and that it will be a good fit for your needs. We will pass your feedback along to Jason and his manager. Thanks for your positive feedback!
Reply from Humanscale
So glad to hear that you found our site easy to navigate, we appreciate the feedback.
Will it arrive this year?
Really? No shipping information? Will it get delivered by Christmas? No speedier shipping options? Internet Selling 101, provide shipping information.
12 November 2025
Reply from Humanscale
We appreciate your feedback. I do show that we sent you an acknowledgment to the email address on your order on 12.11, we are so sorry if that didn't make it's way to you! We know it's important, especially during the holidays.
Had exactly what I was looking for.
11 December 2025
Reply from Humanscale
We're happy to hear that you found exactly what you were looking for! Thank you for your positive feedback; we appreciate it.
Easy to use quick check out great…
Easy to use quick check out great products!
Thank you!
12 October 2025
Reply from Humanscale
We're happy to hear that you found our products great and checkout easy to use. Thank you for your positive feedback!
Great home office products!
We ordered the sit-stand desks and chairs as COVID started to look like our work offices. Now we are retired and continue to use our home offices and need to clean up the cable tangles for good. The holiday sale was a good opportunity to re-organize and enjoy our space. The products are sleek and professional. The website was easy to order from, and the brochures are helpful.
It would be nice to have a small shelf that attaches under the sit-stand desk for small items like a router box.
Thanks!
10 December 2025
Reply from Humanscale
We're happy to hear that our desks and chairs transitioned well into your home offices! It's great the holiday sale helped you reorganize your space. We appreciate your suggestion for a small under-desk shelf for items like a router. We'll certainly consider this for future product development. Thank you for your feedback!
Reply from Humanscale
We're happy to hear that we could assist you in finding the parts you needed. We will pass your feedback along to Adrian! We appreciate your positive feedback and your time.
Good customer email service
9 December 2025
Reply from Humanscale
We're happy to hear that you had a good experience with our email service. Thank you for your positive feedback; it means a lot to us.
Reply from Humanscale
We're glad you found our helpline staff helpful and the website easy to use. Thank you for your positive feedback; it means a lot to us.
Reply from Humanscale
We're happy to hear that we could assist you in finding the replacement part you needed. Thank you for your positive feedback!
Easy to use site
4 December 2025
Reply from Humanscale
We're glad you found our site easy to use; we appreciate your feedback very much.
Reply from Humanscale
We are happy to hear that you found our service fast and easy to use. Thank you for your positive feedback; we appreciate it.
Finding where the accessory parts for…
Finding where the accessory parts for the freedom chair was an adventure. It would be better if it was more obvious where to look for the parts.
1 December 2025
Reply from Humanscale
We appreciate your feedback and are sorry the accessory parts were hard to find. We'll review the information's accessibility to make it more user-friendly. Thanks for your time.
More detailed images on the NeatTech…
More detailed images on the NeatTech options would be useful, but the quality of Humanscale products are obviously top-notch.
30 November 2025
Reply from Humanscale
We appreciate your feedback and are glad you recognize our quality. We'll consider adding more detailed NeatTech images to help customers in the future.
Don't care for green, but simple site
I don't care for the green carbon crap the company pushes, but the website operation is streamlined and easy to navigate. I think it is better than Anthos's website. I have not received my chair to review that, so I am not sure what else I am supposed to review here.
30 November 2025
During my decision process to buy one…
During my decision process to buy one of these chairs I spoke to several different people at Humsnscale. Every person I spoke to was extremely helpful / intelligent / courteous. Everyone knew what they were doing and had time for me. I wound up buying the chair based on the level of service received during the process.
11 November 2025
Reply from Humanscale
We appreciate you sharing your experience. We're happy to hear that our team provided you with excellent support and expertise. It's wonderful to know that the service you received influenced your decision. Thank you for your positive feedback!
Intuitive website and selection…
Intuitive website and selection options, but an explanation of the options could have been more clear.
28 November 2025
Reply from Humanscale
We appreciate your feedback and are glad you found the website intuitive. We'll work on clarifying the option explanations to improve the experience. Thanks for your time!
EXCELLENT AND EASY PURCHASE
EXCELLENT AND EASY PURCHASE. Hope delivery and rest will be same !
28 November 2025
Reply from Humanscale
We're happy to hear that your purchase was excellent and easy! We hope our delivery meets your expectations. Thank you for your feedback.
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