Hume Health Reviews 

5,642
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 5,344 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the technology, finding products accurate and providing useful health insights, while generally enjoying the easy-to-use and informative app for health goals. A significant number also praise customer service for being stellar, quick to respond, and efficient in replacing faulty items. Conversely, a small portion of people felt dissatisfied with product quality, reporting issues with inaccurate step and sleep tracking, and devices not working as intended. Some reviewers were not happy with customer service, citing difficulties in obtaining refunds or unhelpful responses, and others found the app unclear or noted unexpected subscription requirements.

What people talk about most

Product

People report ambiguous experiences with the product, with many expressing satisfaction with the Hume band... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the band and pod easy to use and... See more

Quality

Users describe ambiguous interactions with quality, with some reviewers praising the accuracy of the Hume... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many reviewers praising the... See more

Application

Clients share ambiguous opinions on the app, with some reviewers finding it to be a poor product that never... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love the technology between my Hume band and Scale. They know that they can make some improvements, especially around activity tracking. Their customer service has been stellar. I have recommended t... See more

Rated 4 out of 5 stars

The hume band I received developed a fault after a few days (hence 4 stars) but the customer support was excellent and quick. A new band sent out after completing some troubleshooting steps.

Rated 5 out of 5 stars

Tracks useful information. Don’t know how accurate but correlated with other similar but more bulky units. Tracks all info hourly. Bp readings are useful. Reminds me to drink if dehydrated. Can wear r... See more

Rated 5 out of 5 stars

This Hume Health Band is amazing and really accurate…!!! I use everyday and like how it keeps record and recommendations on the next day what needs improvement…!!! I also bought one for the wife and... See more


3.6

Average

TrustScore 3.5 out of 5

6k reviews

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Replied to 85% of negative reviews

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3.6

All reviews

(5,642)

5,549 reviews in the last 12 months

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Rated 1 out of 5 stars

Doesn’t stay connected. No such thing as a return policy.

Pod doesn’t connect to phone well at all during weigh in. Most mornings takes 5 tries. The band doesn’t connect well at all. It tells me all the time that it’s disconnected. I’ve had a fitbit for years and the connectivity of the hume band is awful. Customer service has the typical response of close, delete & reload, bluetooth through the app off/on, restart. Doesn’t work for me. Tell them it’s just not a good fit for me and you would like to return and they ghost you. I was so excited to use the products but it’s been an awful experience.

22 July 2026
Unprompted review
Hume Health logo

Reply from Hume Health

Hi Jim,

Thank you for taking the time to share your feedback.

I'm truly sorry to hear that your experience with the Hume Band and Hume Pod has been frustrating. I completely understand how disappointing it is when the products don't perform as expected, and this isn't the experience we want for our customers.

After reviewing your case, I can see that our Support team responded to your email within 24 hours of receiving it on July 19 and offered a resolution to replace both your Hume Pod and Hume Band. If you haven't seen our response, it's possible that it was filtered into your spam or junk folder, so I'd encourage you to check there as well.

I've now taken ownership of your case and will personally follow up with you through your existing support thread to ensure we get this resolved as quickly as possible. We appreciate you giving us the opportunity to make this right and look forward to turning your experience around.

Best regards,
Hannah
Customer Success Manager

Rated 5 out of 5 stars

I’m a smartwatch user and must say the…

I’m a smartwatch user and must say the Band provided excellent insights into my health that the watch doesn’t. Gives good suggestions on how to improve my health including when I should rest etc. was so impressed that I bought the pod within a week and also subscribed to the report to see how far it can take me.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Accurate and extremely helpful!

I have used my Hume 2.0 for over a month now and I am impressed! I had an opportunity to check the scale and band results against medical grade equipment and the band tracked extremely close!
It’s not so easy to understand all the measured and algorithmic findings at first so I used GPT. Along with the explanations given with the app it didn’t take long.
I highly recommend Hume!!

22 July 2026
Unprompted review
Rated 4 out of 5 stars

Great device

Bought the Hume band based on video reviews. Very pleased with the build quality and app. Very informative with just enough detail to not over complicate.
Not bulky on the wrist and comfortable.
Have recommended to friends and family

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Lost my Hume band docking charger

Lost my Hume band docking charger, looked at the usual Amazon route but decided to reach out to Hume Health to ask where to buy a genuine replacement. They responded within hours saying they would send me a replacement for free. Great service!! above and beyond. The Hume band works excellent with the weight POD, was lost without it. Thanks Hume Health!!

20 July 2026
Unprompted review
Rated 4 out of 5 stars

It's a good product

It's a good product. My only issue is that I don't fully understand all the metrics it shows on the app. The major ones I like are the blood pressure and heart rate ones.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Had a small band issue that was dealt…

Had a small band issue that was dealt with both fast and kindly. I spoke with a agent named Athenna and she was amazing helping me out and getting g a new strap sent out. The issue was sorted in 3 emails which is perfect and not dragged out. The lady was both helpful and kind. Excellent service.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

I am really liking the Hume 2.0 band

I am really liking the Hume 2.0 band. It is a big improvement over the first band in regard to comfort and battery life. The old one would need to be charged every 3 days or so. The new one is supposed to last a couple of weeks without a charge. Also, the band is much more comfortable and easier to adjust and take on/off.
Also, I had a good experience with customer support. Jerson helped me get the discount on the band and was very helpful.

5 July 2026
Unprompted review
Rated 5 out of 5 stars

Total value for money

Total value for money. Have tried other health bands and their value/cost come no where near. Data provided is good and insightful and I have no doubt that as it progresses the data will get better and stronger.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

It is the personal touch and speediness…

It is the personal touch and speediness of the response that makes all the difference to me. In particular your rep Jerry has gone above and beyond to assist me in this matter - always polite and always keeping me up to date with what is happening behind the scenes. So my compliments to the team at Hume and to Jerry in particular, keep up the good work! Thanks!

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Customer Support

I ordered based on recommendations from friends who had the Hume Band and promptly received my Hume Band 2.0 at home in Hawaii. As anyone who travels frequently knows, its easy to misplace cell phones, iPads, headphones on the plane, during layovers, etc. I lost the charger for the Band on a flight to NY. I contacted Hume support, received a same day response, next day follow up and am receiving a replacement sent to me while I'm in NY! Further follow up has been exceptional. If all customer support was like this, there would be more successful businesses!
BTW - the Band and the APP have been great.

20 July 2026
Unprompted review
Rated 5 out of 5 stars

upgrading to band 2.0

i initially contacted hume bout upgrading my band 1.0 to the 2.0 version. my concerns are the several sites offering a discounted price but those prices varied up to $40. Kenneth repsopded and was able to help me with an offer that is better than any of the current ones.

Thank you, Kenneth!

21 July 2026
Unprompted review

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