Humphries and Parks Reviews 

113
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I bought a truck from Humphries & Parkes and, unfortunately, the engine failed within 24 hours. It was frustrating, and the repair took a few weeks with a bit of back and forth along the way. T... See more

Rated 5 out of 5 stars

Having bought a Jimny in April and received fantastic service at that time, this morning I sent an email enquiry relating to a minor matter of clarification. I received an instant response and also... See more

Rated 5 out of 5 stars

From the moment we arrived into the showroom we were welcomed warmly and was greeted by Richard. He explained in detail the car's history and we had a test drive. The paperwork was sorted in short p... See more

Rated 5 out of 5 stars

Richard was very professional and thorough when I brought my car through Humphries & Parks. High care and quality of customer service, making sure we were satisfied through the whole process, making e... See more

Company details

  1. Car dealer
  2. Car service
  3. Used car dealer

Written by the company

Suzuki, Mitsubishi & KGM dealership based in West Malling, Kent. Family operated since 1947. Over 100 cars in stock of all makes and models.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

113 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.6

All reviews

(113)

22 reviews in the last 12 months

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Rated 5 out of 5 stars

Enjoyable Experience. Excellent Service.

Enjoyed the experience of dealing with Richard and the team. Very pleased with the vehicle and impressed with the support offered on finance, as well as the advice and information that was provided about how to manage a hybrid. Will be taking advantage of the servicing and appreciated the honesty and reliability of the dealership. Well done.

5 September 2024
Unprompted review
Rated 5 out of 5 stars

Great service from the team

Great service from the team especially Josh at Humphries and Parks, thank you, good to do business with.

26 August 2024
Unprompted review
Humphries and Parks logo

Reply from Humphries and Parks

Thanks Leon! Lovely to hear your H&P experience!

Rated 5 out of 5 stars

We where treated very well by everyone…

We where treated very well by everyone at this dealership in particular the receptionist and Richard Stockwell who dealt with our purchase, it was a pain free experience. The best car dealership we have used.

6 August 2024
Unprompted review
Rated 1 out of 5 stars

Avoid the company. Selling cars involved in collision but keep in secret

After a month I used the car the liquor of back bumper started piling off. Year later in April I had a service of oil and filter change (was included) and I thought all is fine, but in 2 months my engine broke down... In my friend garage the car has been fixed and I've been told that the car was involved in collision. Front right wing is slightly different colour and also liquor is pilling off as on back bumper. The right door isn't one level with the wing. They have sold the car involved in collection but they kept quiet and overcharged me. Also oil and filter they used during the service is very poor quality. I'm going to see a legal advise as I had to spend around £4000 to get car back to the road.

4 June 2024
Unprompted review
Rated 5 out of 5 stars

Thanks to Soren

After purchasing a second hand van last week I had a problem with the EV system. I spoke to Soren for technical advise and he was brilliant, he sorted out the issue and was constantly in contact with me to make sure all was okay.

5 July 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding service from Richard…

Outstanding service from Richard Stockwell at Humphries & Parks. Made the whole experience easy and enjoyable, not to mention the beautiful condition in which the car had been prepared. Absolutely superb and I would recommend highly.

3 July 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service from start to finish

Brilliant service from start to finish. Helped me get my dream car! The extra touches made it any pleasant experience and would definitely recommend Richard and the Humphries and Parks team for any future purchases.

29 June 2024
Unprompted review
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Reply from Humphries and Parks

Thanks so much for your review Sophie. It's wonderful to hear you had such a great experience!

Rated 5 out of 5 stars

Straightforward

Straightforward, honest, open, inspired confidence immediately.

24 June 2024
Unprompted review
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Reply from Humphries and Parks

Thanks Martyn, we really appreciate you taking the time to lave us a review. Wishing you many happy miles in the new Suzuki!

Rated 5 out of 5 stars

A pleasure buying the car from them

A pleasure buying the car from them, there was no hard sell, no pressure, no waffle. The car has been finished immaculately- as promised. The car was also good value for money. I would highly recommend.

26 June 2024
Unprompted review
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Reply from Humphries and Parks

Thanks so much for the lovely review!

Rated 5 out of 5 stars

Richard made us very welcome

Richard made us very welcome, was polite, professional and answered all of our questions and queries.

We will definitely come back to buy our next car from Humphries and Parks.

19 June 2024
Unprompted review
Humphries and Parks logo

Reply from Humphries and Parks

Thanks so much for the 5 star review Curtis!

Rated 4 out of 5 stars

I had a good experience at Humphries and would recommend them.

I had a great experience at Humphries and Parks when I bought my Kia Niro.
Richard was very helpful and patient and we feel we got a good deal on the car.
The only reason I haven't scored 5 is that he said he was going to 'fill up' the car before we took it away, but I realised the following day that I only had 97 miles left in the tank after only driving the 27 miles home from the garage! So the tank couldn't have been full at all.....I'm not quite sure why he would have said that and not done it!

10 June 2024
Unprompted review
Humphries and Parks logo

Reply from Humphries and Parks

Thanks so much Rachel! Apologies for not filling the tank up, i think that must have been missed when preparing your vehicle for handover. Next time you are in the area swing past and we'll fill it up for you! Thanks again

Rated 5 out of 5 stars

The most fantastic car buying experience I've ever had.....

Well what can I say about my car buying experience with this company, will start by saying absolutely 1st class, from start to finish. From the day of setting foot in the door with an issue with my previous vehicle, to signing on the dotted line and handover of keys on the new one,absolutely superb. At key stages of the purchase, arrival and fitting of exterior toys, there was a video. When the vehicle was ready another video. Totally different experience to the previous vehicle with adifferent dealership. I cannot praise the attention to detail and customer focused service enough at Humphries and Parks.....a family Run business. Huge thanks to all involved for puling out the stops to get the car I wanted. To Josh for the hand holding in the early stages and to Sam for an amazing handover. I am a happy customer. Thank you.

15 June 2024
Unprompted review
Humphries and Parks logo

Reply from Humphries and Parks

Wow Lisa, what a fantastic review. Thanks so much for taking the time to leave such wonderful comments. Wishing you many happy miles in the new vehicle!

Rated 5 out of 5 stars

Great experience throughout

Great experience throughout. Low pressure sale and demonstration. I paid a deposit and then had some further questions before collecting, which they answered swiftly by email. Car all clean and validated and collection experience was great. All paperwork prepared and even a complimentary gift. Came with six months warranty and two free basic services. I don't think used car buying gets any better.

8 June 2024
Unprompted review
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Reply from Humphries and Parks

Thanks so much for the review Matt, we really appreciate it. Wishing you many happy miles in the new vehicle!

Rated 5 out of 5 stars

Excellent service from Richard when…

Excellent service from Richard when buying my new Suzuki Jimny. Polite, helpful and knowledgable. Thanks again!

6 June 2024
Unprompted review
Humphries and Parks logo

Reply from Humphries and Parks

Thanks for the review Tommy, the Jimny is a great choice!

Rated 5 out of 5 stars

I was totally surprised by my buying…

I was totally surprised by my buying experience the process from start to finish was highly professional and i never felt pressured at any time .when i arrived to view the car their was a couple of very minor niggley bits instantly the salesman stepped up and assured me these things would all be corrected before collection and true to his word they was .Richard stockwell was the salesman and was completely professional throughout and had a great knowledge of the the product he was selling he is a great ambassador for his company i will definitely return for my next vehicle.

6 June 2024
Unprompted review
Humphries and Parks logo

Reply from Humphries and Parks

Thanks so much for the review Cheryl! Richard will be so pleased to hear your comments!

Rated 5 out of 5 stars

Professional, knowledgable and thorough

I could not give higher praise for this business and in particular Sam. He went above and beyond helping us manage a car purchase from Australia and ensuring as much was done before pick up to make the process as smooth as possible. He was extremely helpful in answering questions that weren't specifically about the purchase and at no point pushed or pressured the sale. The customised video he provided was a really great tool to give me the confidence to commit from thousands of miles away. Thank you Sam and the team at Humphries & Parks.

5 June 2024
Unprompted review
Humphries and Parks logo

Reply from Humphries and Parks

Thanks so much for the glowing review Greg, we are so pleased you put your trust in us to help you buy a vehicle all the way from Australia. We wish you many happy European miles in your new car!

Rated 5 out of 5 stars

How excellent service should be…

I've used Humphries & Parks for servicing for a few years, now was the time to purchase a new vehicle. The staff here, lead the way in service and customer care. Richard Stockwell was the salesman on this venture and cannot thank him enough for making the transition as ot should be. All the staff go above and beyond and I leave a very satisfied client.

4 June 2024
Unprompted review
Humphries and Parks logo

Reply from Humphries and Parks

Thanks so much for the review Stuart! We hope you love your new L200 and look forward to seeing you next year for you service.

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