I bought a truck from Humphries & Parkes and, unfortunately, the engine failed within 24 hours. It was frustrating, and the repair took a few weeks with a bit of back and forth along the way. T... See more
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See what reviewers are saying
Having bought a Jimny in April and received fantastic service at that time, this morning I sent an email enquiry relating to a minor matter of clarification. I received an instant response and also... See more
From the moment we arrived into the showroom we were welcomed warmly and was greeted by Richard. He explained in detail the car's history and we had a test drive. The paperwork was sorted in short p... See more
Richard was very professional and thorough when I brought my car through Humphries & Parks. High care and quality of customer service, making sure we were satisfied through the whole process, making e... See more
Company details
Written by the company
Suzuki, Mitsubishi & KGM dealership based in West Malling, Kent. Family operated since 1947. Over 100 cars in stock of all makes and models.
Contact info
Humphries & Parks Ltd, London Road, West Malling, Kent., ME195AN, West Malling, United Kingdom
- 01732870711
- customerservice@humphriesandparks.co.uk
- humphriesandparks.co.uk
4.6
Excellent
113 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Very happy customer!
Went into this dealership after visiting a few others in the area and this one was an absolute winner.
Was greeted by an amazing team and was looked after by Mike who was really thorough and helpful.
Couldn’t be happier with my vehicle, thank you!
30 January 2022
Unprompted review
Great company to deal with
Great company to deal with. Very fair prices and great service.
27 January 2022
Unprompted review
10/10 recommend!
Purchased my vehicle at the beginning of the year but wanted to express how brilliant my experience was.
From beginning to end I only encountered polite and helpful staff. But my real thanks goes to Mike, who went above and beyond to make sure I was happy with my purchase. I felt completely comfortable and like I was in good hands the whole time, despite my many questions! (Guy deserves a medal for being so patient)
Thank you to all, I’m super happy!
Molly
25 January 2022
Unprompted review
Purchased 4th car from humphries and…
Purchased 4th car from humphries and parks. Sales team were as exceeded expectations. Requested a specification for a vehicle not held locally Mike went the extra mile to get the vehicle transferred down. A few months in had an issue with the boot. Mike and the service team very quickly dealt with and fixed the issue.
24 January 2022
Unprompted review
5* Experience - thank you!
Had a really easy, hassle-free experience all thanks to my sales exec Mike Whitfield. He was extremely patient, helpful and knowledgeable. Wasn't pushy in the slightest and answered any queries I had, I couldn't be happier with the service I had received during and after purchasing my vehicle. Thank you so much!
24 January 2022
Unprompted review
Purchase of a black Sportage
I purchased a new second hand car from Humphries and Parks and the service was excellent.
24 January 2022
Unprompted review
Salesman caled mike blatantly lied to…
Salesman caled mike blatantly lied to me on the phone that a car i was coming to see was clean and all good round car. When i got there to see the car it was clear that the front bumper and wing had damage to paint.I pointed out to the so called dell boy salesman namely mike as he had wasted my time driving there to look at a damaged car that he had said was okay, thats okay we can get it buffed out,i laughed and said it goes back to the metal to which he replied we can get it sprayed over . He clearley wasnt bothered by his attitude towards telling us a pack of lies how good the car was so we walked away. STAY CLEAR of this place and dont waste your time driving there to view a car they say is all good and immaculate as it will be some old banged up car. MICKEY MOUSE SET UP AND WITH A SALESMAN NAMED MIKE WHO LIES
15 January 2022
Unprompted review
Exception attention and service
Excellent customer service from enquiry to personal online tour to completion of purchase. Jon Rogers was superb and couldn’t do enough, making my daughters first vehicle purchase special. Smooth and easy transactions.
30 December 2021
Unprompted review
We were lied to about the performance…
We were lied to about the performance of the vehicle and completely lied to about the financing of the car. Utterly untrustworthy.
13 December 2021
Unprompted review
West Malling
Popped in this afternoon - Saturday 11th September- Jon R. Very helpful, patient and knowledgeable
11 September 2021
Unprompted review
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