Hungry Horse Reviews 

7,733
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 812 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally friendly, welcoming, and helpful, often going above and beyond to ensure a pleasant visit. The service is frequently highlighted as excellent, with many people appreciating the efficiency and attentiveness provided. Reviewers often find the food to be of great quality, tasty, and served in generous portions, offering excellent value for money. However, some customers also noted inconsistencies with food quality, describing meals as lukewarm, overcooked, dry, or even tasteless. A few other people also felt that the atmosphere could be improved, mentioning issues like sticky surfaces or a run-down appearance.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their friendliness, helpfulness,... See more

Service

Customers had positive experiences with service, frequently praising the staff for being polite, helpful, and... See more

Quality

Consumers find quality to be positive, with many reviewers describing the food as delicious, excellent, and... See more

Product

Customers consistently note positive experiences with product, with many describing the food as delicious,... See more

Location

Reviewers highlight ambiguous aspects of location, with some finding specific venues like Sherwood Manor... See more

Reviews shaping this summary

Rated 5 out of 5 stars

the moment i walked through the doors to the hungry horse my body got flushed over with Ceri's beautiful aura. she greeted me and i went to order my food. when she sereved us the food she was very pol... See more

Company replied

Rated 5 out of 5 stars

We had a great last minute evening out at the Sherwood Manor Nottingham. Our food was lovely despite coming in after 8pm. The staff was brilliant, even brought us extra gravy when requested, Annalise... See more

Company replied

Rated 5 out of 5 stars

Great atmosphere at the quiz nights at Bradmore Arms Wolverhampton. Our waiter Ian is always friendly and welcoming and he brings us cutlery (although this is apparently not policy as most of the othe... See more

Company replied

Rated 5 out of 5 stars

The Super Mare has very friendly, experienced staff. The children wanted mashed potatoes instead of roast potatoes on their roast dinners, which was provided. My family likes an early lunch, so orderi... See more

Company replied


Company details

  1. British restaurant
  2. Beer Garden
  3. Indoor Playground

Written by the company

Amazing food, live sport, sun-drenched beer gardens and play areas for the kids: just a few things that make our Hungry Horse pubs so EPIC! And with over 200 locations across the country, there's bound to be one of our pubs near you. From sizzling steaks to Sunday roasts, our menu is bursting with amazing meals, and we've got the perfect line-up of drinks to match... plus big TVs to catch all the latest live sport events!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(7,733)

807 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pint pint pint pint

Pint pint pint pint

17 April 2026
Unprompted review
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Reply from Hungry Horse

Thank you so much for the glowing review! We're so pleased to hear that you had a positive experience with us recently. Your feedback means the world to us, and we look forward to welcoming you back again soon.

Rated 5 out of 5 stars

The seagull, portchester

The location, the seagull, portchester for us is in our local village. My dad, the dog and i love coming here. We receive excellent service especially from Fern, who is very bubbly and happy and always greets us and friendly. we love the food. We come to this venue nearly every day for breakfast and lunch.

17 April 2026
Unprompted review
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Reply from Hungry Horse

Hi Lisa, thank you so much for the glowing review! We're so pleased to hear that you, your dad and your dog have always enjoyed your visits here. It's also so great to hear that Fern has always provided such great service on your visits, and we'll be sure to pass your kind words along. Thank you, Lisa!

Rated 5 out of 5 stars

Decent service from vicky

Had a few drinks here today and was served by vicky very helpful with local information about the area and good advice on what drinks to have with our lunch will be back shortly

15 April 2026
Unprompted review
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Reply from Hungry Horse

Fantastic! We're over the moon to see this and it's great that Vicky could offer such fantastic advice. Thank you and we'd love to see you back again in the future! Many thanks.

Rated 5 out of 5 stars

Lovely birthday breakfast with family

Lovely birthday breakfast with family, staff were friendly as usual and food was good quality

15 April 2026
Unprompted review
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Reply from Hungry Horse

Amazing! We're glad you loved your birthday breakfast and thank you very much for choosing to celebrate with us. We're glad you found the team so friendly and the food great quality and we'd love to see you back again soon. Many thanks.

Rated 5 out of 5 stars

Great atmosphere at the quiz nights at…

Great atmosphere at the quiz nights at Bradmore Arms Wolverhampton. Our waiter Ian is always friendly and welcoming and he brings us cutlery (although this is apparently not policy as most of the others just tell us where we can find our own). It's the little things that make the difference and make customers feel special

30 July 2025
Unprompted review
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Reply from Hungry Horse

Hi Angela, thank you very much for taking the time to share this. We're so pleased that you enjoyed quiz night and we will make sure we pass on your feedback about the friendly and welcoming service we delivered. Thank you so much and we'd love to see you back again soon. Many thanks.

Rated 5 out of 5 stars

Very quick service good very good and…

Very quick service good very good and waitress Mary was incredibly helpful

17 February 2026
Unprompted review
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Reply from Hungry Horse

Amazing! We just know that Mary will be over the moon to see this amazing review and we're grateful for you sharing your fantastic comments. Thank you so much and we'd love to welcome you back again soon.

Rated 4 out of 5 stars

Good value. Lovely staff

My granddaughter didn't eat her beef burger. It had quite a bit of gristle. Grandson enjoyed his sausages. I had the nachos which came cold so that was disappointing especially when you've spent £10 on them.
The staff are very welcoming and professional. They work hard with a smile. Lovely with the children. The outside area was good although there were bits of glass.
I would come again and try something different as its very welcoming and good value for money.

12 April 2026
Unprompted review
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Reply from Hungry Horse

Thank you very much for getting in touch. we're really pleased that you found the team welcoming and professional and the children enjoyed playing however we're disappointed that you were let down by the food, could we ask you to provide the full details via email to crsocialmedia@greeneking.co.uk please? They will take a look into that and can contact you about it directly. Many thanks,

Rated 1 out of 5 stars

We visited chequers pub

We visited chequers pub , it was a disgrace staff chatting to mates, food was dry and so hard we couldn’t eat the chicken . Won’t be in a hurry to use hungry horse again

10 April 2026
Unprompted review
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Reply from Hungry Horse

Hi Rhian, thank you very much for getting in touch, this isn't the standard of service we strive for so we'd like the opportunity to take a look into your experience in further detail, could we ask you to provide the full details via email to crsocialmedia@greeneking.co.uk please? This will go through to our Customer Relations Team who will look into this and can contact you about it from there. Many thanks.

Rated 2 out of 5 stars

Chargrilled food!!

Hungry horse - Old Rectory Stockport
Been here a few times and always had good food and service … this time round we prebooked to reserve a booth which we stated on the booking as we needed a booth due to a member in the party had, had a hip replacement and needed a higher seat than the normal table & chairs.. on arrival we told them we had prebooked but was told to go in and choose anywhere 🤷‍♀️ why have a booking system if it’s ignored!!
This time round I have to say my food was an embarrassment I am guessing the chef had checked out .. we were 3 adults getting 3 meals with drinks on a Friday evening.. we ordered our drinks which were served by Joe always great and friendly and knows his drinks … we went on to order 3 meals - 2 of them burger meals and 1 sweet chilli salmon sizzler (that was mine) this came out on 2 plates basmati and corn cob on one and salmon on another (not sizzerling and lack of veggies was an understatement) the plate was that chargrilled I thought it had been on fire and the food looked awful and partly burnt... the food was sent back (sizzler only) the rice and cob was left with me and the other part to be re done .. when it was reserved all I can say is wow!! I took it from the waiter Joe as I didn’t want to embarrass him anymore than needed as this was not his fault.
I’ll let the pictures speak for themselves on this one!!
This place is so run down and needs a good make over, I didn’t expect the food to meet its match 🫣
(I cannot seem to upload any images to my review)

10 April 2026
Unprompted review
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Reply from Hungry Horse

This is really disappointing to hear and we're very sorry that the food wasn't as it should have been, could we ask you to provide the full details via email to crsocialmedia@greeneking.co.uk please? This will go through to our Customer Relations Team who will look into this and can contact you about it from there. Many thanks.

Rated 5 out of 5 stars

This place is absolutely fantastic

This place is absolutely fantastic. It's our family go-to place for pub grub. Great portions, tasty and staff are warm and friendly always to us.

I love the burgers (smokey rancher today) and mum loves the sunday roasts.

We had a wake at this venue too with a food buffet. excellent venue for all occasions.

Thank you, Sherwood Manor.

12 April 2026
Unprompted review
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Reply from Hungry Horse

Amazing! We're so pleased that you enjoyed your visit and found the team super friendly! Thanks for the amazing review and we'd love to see you back again to enjoy another burger soon!

Rated 1 out of 5 stars

I WENT FOR A MEAL WITH MY WIFE TO THE…

I WENT FOR A MEAL WITH MY WIFE TO THE HUNGRY HORSE LAINDON ESSEX, WE ORDERED AND PAID FOR OUR FOOD AT THE BAR,GAVE OUR TABLE NUMBER 39,FOOD TURNED UP ABSOLUTELY DISGUSTING,THE CHICKEN WAS HARD IN THE CURRY,AND THE SOME OF THE CHIPS WERE HARD,WE LEFT OUR MEALS AFTER COMPLAINING TO THE WAITRESS,THIS PLACE HAS REALLY GONE DOWN HILL,TABLES AND MENUS NEED WIPPING AND SANATISING, CUTTLERY FORKS WERE DIRTY,SEATS WERE RIPPED AND PADDING COMING OUT,CARPETS STICKING TO YOUR SHOES,NEVER AGAIN,TOTALLY WORST RESTAURANT 2026.

10 April 2026
Unprompted review
Hungry Horse logo

Reply from Hungry Horse

Hi John, thank you very much for getting in touch. We're very sorry to hear that your visit to us wasn't as it should have been and we'd like to take the opportunity to look into this further for you, could we ask you to provide the full details via email to crsocialmedia@greeneking.co.uk please? This will go through to our Customer Relations Team who will look into this for you and can contact you about it from there. Many thanks.

Rated 5 out of 5 stars

Trip out for a family birthday

Trip out for a family birthday, great customer service, friendly polite staff who go up and beyond.
Especially Ronan who served us , nothing was too much trouble😀

9 April 2026
Unprompted review
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Reply from Hungry Horse

A high level of customer service is always something we strive to deliver so seeing this has made us smile, it's great that you found us to be so friendly. Thank you very much and we'd love to see you back again soon. Many thanks.

Rated 5 out of 5 stars

Service was incredible

Service was incredible. Staff was so friendly especially Connor who made sure we was well looked after. Food was fantastic as always couldn't ask for any better

8 April 2026
Unprompted review
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Reply from Hungry Horse

Amazing! We'll make sure Connor gets the recognition they deserve for the great service we offer and we are grateful for you taking your time to share this. Thank you so much for the positive review and please do pop back to enjoy another tasty meal soon. Many thanks.

Rated 5 out of 5 stars

Fantastic service

Fantastic service
Fantastic food
Very clean

7 April 2026
Unprompted review
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Reply from Hungry Horse

This is fantastic to see and it's great that you loved the food so much. Thank you so much for the positive review and rating and we'd love to see you back again soon.

Rated 1 out of 5 stars

Keymaster wille hall

Keymaster Willenhall. Few months back booked a table 4 days before we was going
On the day received a e mail saying thankyou for your cancellation, I didn't even camcel it. I rang and asked to speak to the manager . Explained I hadn't cancelled . He said computer error just turn up and you will be sorted. So we turned up as I requested a booth so I wanted it nice and private for our anniversary. To my surprise the staff was very unhelpfully and we didn't get the booth mangers remark was put them on the middle table over there. We felt so uncomfortable so we left and went to the chip shop and had pie and chips. Happy anniversary darling I'm sorry for the night but we enjoyed our selves at the end didn't we

15 November 2025
Unprompted review
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Reply from Hungry Horse

This is really disappointing to hear that this happened, could we ask you to provide the full details via email to crsocialmedia@greeneking.co.uk please? This will go through to our Customer Relations Team who will fully investigate and can contact you about it from there. Many thanks.

Rated 5 out of 5 stars

Great service, always!

Whether just getting a pint or having a staying for a big meal.. The staff are all very friendly and helpful and go the extra mile. Would highly recommend the excellent customer service. The food is always spot on too 👍

6 April 2026
Unprompted review
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Reply from Hungry Horse

Recommendations and reviews like this are always what we love to hear an it's excellent that we could provide such a friendly and helpful service. Thank you so much for sharing this and we'd love to welcome you back to enjoy the excellent customer service again soon. Many thanks.

Rated 5 out of 5 stars

Visited the manor with my family for…

Visited the manor with my family for some breakfast and a pint. Absolutely lovely breakfast, Compliments to the chefs.
And was persuaded with a beautiful pudding ( chocolate torte).

6 April 2026
Unprompted review
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Reply from Hungry Horse

Thank you very much for taking the time to share this review! We're so pleased that we could impress you with the tasty breakfast, thank you so much for sharing this and please do pop back again in the future to enjoy it again. Many thanks.

Rated 5 out of 5 stars

Such wonderful staff

Staff incredibly kind helpful and had a good laugh with them. Really catered to our needs.

5 April 2026
Unprompted review
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Reply from Hungry Horse

This is an amazing to see and it's wonderful that you found us to be so helpful. Thank you so much for sharing your positive feedback and we'd love to see you back again in the future to enjoy the excellent service again. Many thanks.

Rated 5 out of 5 stars

lovely place

food came fast, server (kerrie) was lovely x

5 April 2026
Unprompted review
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Reply from Hungry Horse

We know that Kerrie will be over the moon to see this and it's wonderful that we could lend a hand so quickly, Thank you so much for taking the time to share this and we'd love to see you back again in the future!

Rated 5 out of 5 stars

Easter weekend

The Easter bunny was at Anne Boleyn today! The children absolutely loved it, great food and fun for the kids.

5 April 2026
Unprompted review
Hungry Horse logo

Reply from Hungry Horse

We're over the moon to see that your little ones enjoyed meeting the Easter Bunny! Thank you so much for the lovely review and we'd love to see you back again in the future!

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