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Hurak Reviews 1,593

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TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 178 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their expertise, engaging teaching methods, and supportive approach, making learning enjoyable and effective. Many highlight the high quality of the training and the clear, practical explanations provided, which instilled confidence in applying new knowledge. The overall user experience is frequently described as positive, with many appreciating the smooth process and the helpfulness of the instructors. However, some people were dissatisfied with the booking process, citing issues like courses being canceled without notice or difficulties in rebooking. A few other people also felt that the course materials did not adequately prepare them for exams, leading to disappointment and failed attempts.

What people talk about most

Staff

Customers had positive experiences with staff, praising their professionalism, helpfulness, and knowledge.... See more

User experience

Customers consistently note positive experiences with user experience, with many finding the training... See more

Service

Reviewers mention positive feedback about service, with many praising the training courses as really good,... See more

Booking process

Users describe ambiguous interactions with the booking process, with some finding it easy and well-organized,... See more

Quality

Reviewers highlight positive aspects of quality, with many expressing satisfaction with the training... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent trainer. Hamza was straightforward to the point and an experienced trainer. Knows what hes doing and talking about. Experience shows. The booking was easy. Customer support was friendly and... See more

Rated 5 out of 5 stars

Mustafa delivered the Level 3 First Aid course and did a really good job. He was easy to listen to, explained things clearly, and made sure everyone understood what to do rather than just going... See more

Rated 5 out of 5 stars

Truly a great experience. Mustafa was very clear, concise and considerate to other peoples learning abiities. It was worth every penny that i did'nt have..lol. i would reccommend going here if you ar... See more

Rated 5 out of 5 stars

Great trainer. Good venue. Material covered that was needed for the qualification. Was good to refresh the theory as I was a bit rusty! Knowledgeable tutor. Smaller groups meant we had some good discu... See more

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

Scheduled my exam on a bank holiday with only 24 hours notice and refused to reschedule

Gave me less than 24 hours’ notice of my exam — by email on a SUNDAY, for the following day which was a BANK HOLIDAY MONDAY. Refused to reschedule unless I paid full price for another exam.

The login details didn’t even work at first so I missed the 1st 15 mins of my exam, their support line was closed, and I was left out of pocket after having to rearrange my previous commitments. Completely unprofessional and a waste of time. Avoid.

25 August 2025
Unprompted review
Rated 1 out of 5 stars

Cancelled my course 4 days before and…

Cancelled my course 4 days before and tried to up sell me on to another course in a different location at higher cost to myself.
Lost deposit for accommodation booked for the week. Avoid and book directly with a company.

Will see if I manage to get a refund.

21 August 2025
Unprompted review
Rated 5 out of 5 stars

Great experience with Hurak

Great experience with Hurak, had my emergency first aid course and SIA refresher course and Everything went well, the tutor was amazing and all was well understood. I will always recommend everyone to go to Hurak for their training.
Any questions bordering you,you call them and straight away they will give you a positive response.

2 August 2025
Unprompted review
Rated 5 out of 5 stars

Great

Hi. I am very plased with Hurak First Aid Course and the presenter Hamza-everything was teached very proffesinaly and i do reconend Hurakand this course!

10 August 2025
Unprompted review
Rated 5 out of 5 stars

Humza Was Brilliant

First aid trainer Humza was brilliant. Experienced showed. Whole class loved him. Funny and could do everything from the top of his head. Really recommend him to all. Hurak centre was clean and easy to find too

8 August 2025
Unprompted review

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