Hurak Reviews 1,593

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 178 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their expertise, engaging teaching methods, and supportive approach, making learning enjoyable and effective. Many highlight the high quality of the training and the clear, practical explanations provided, which instilled confidence in applying new knowledge. The overall user experience is frequently described as positive, with many appreciating the smooth process and the helpfulness of the instructors. However, some people were dissatisfied with the booking process, citing issues like courses being canceled without notice or difficulties in rebooking. A few other people also felt that the course materials did not adequately prepare them for exams, leading to disappointment and failed attempts.

What people talk about most

Staff

Customers had positive experiences with staff, praising their professionalism, helpfulness, and knowledge.... See more

User experience

Customers consistently note positive experiences with user experience, with many finding the training... See more

Service

Reviewers mention positive feedback about service, with many praising the training courses as really good,... See more

Booking process

Users describe ambiguous interactions with the booking process, with some finding it easy and well-organized,... See more

Quality

Reviewers highlight positive aspects of quality, with many expressing satisfaction with the training... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent trainer. Hamza was straightforward to the point and an experienced trainer. Knows what hes doing and talking about. Experience shows. The booking was easy. Customer support was friendly and... See more

Rated 5 out of 5 stars

Mustafa delivered the Level 3 First Aid course and did a really good job. He was easy to listen to, explained things clearly, and made sure everyone understood what to do rather than just going... See more

Rated 5 out of 5 stars

Truly a great experience. Mustafa was very clear, concise and considerate to other peoples learning abiities. It was worth every penny that i did'nt have..lol. i would reccommend going here if you ar... See more

Rated 5 out of 5 stars

Great trainer. Good venue. Material covered that was needed for the qualification. Was good to refresh the theory as I was a bit rusty! Knowledgeable tutor. Smaller groups meant we had some good discu... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent trainer

Excellent trainer. Hamza was straightforward to the point and an experienced trainer. Knows what hes doing and talking about. Experience shows. The booking was easy. Customer support was friendly and the teaching was top notch. Hamza knew what topics to spend time on and what to skip through. We were a class of 12 and every student even those where english wasnt first language passed first time which just goes to show how good he was. Cant recommend him enough and hurak.

1 August 2025
Unprompted review
Rated 1 out of 5 stars

Cancellation day before the course (booked 2 months in advance)

Booked a course 2 months in advance. The day before the course Hurak called and informed that course has cancelled due to low numbers. When I asked to re book me for the following course, they wasn't sure either if the next course will go ahead, so I called the learning center directly and verified the information (did all the job myself) Once I've passed the info to Hurak team, they still were unable to book me for the course for unknown reason for me. When I mention that I would require compensation - they blocked my mobile number, so I had to call them from landline in order to reach to them. Few days later a manager contacted me, and agreed to book me on the course and refund a discount for the inconvenience - And cherry on the cake - she failed to book me, as she couldn't reach to the instructor for two days. Lost a week of my time, refunded the money and booked elsewhere myself.

I understand that Hurak is 3rd party, and it was their learning provider who failed them (3sixty) however the people I deals with seems quite incompetent, as the simply failed to rebook me for another course

27 June 2025
Unprompted review

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