Excellent service! A pair of long-handled gardening tools, etc expertly packaged and shipped to mainland, promptly & safely. Best value deal on Spear & Jackson spade, not only covering - but betterin... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The staff are all so helpful & friendly,some things may cost a little more, others may be a bit cheaper, but it balances out,& I think it's worth paying a bit extra at times, to keep the business thr... See more
Company replied
I am delighted with the Spear & Jackson garden spade I bought from Hurst to replace my ancient one which had broken. It was far cheaper than advertised by the ubiquitous online retailer which shares a... See more
Company replied
Top mail order site for household & DIY. Frustrating that I can no longer buy a chisel or a pen-knife here(!), but that apart, Hurst's are excellent. One of a now rare species of traditional hard-wa... See more
Company replied
Company details
- #1 of 22 best companies in Department store
- #1 of 11 best companies in Chinaware shop
- #3 of 95 best companies in Kitchenware Shop
- #1 of 121 best companies in DIY Store
- #2 of 34 best companies in Hardware Accessories Store
- #8 of 244 best companies in Home improvement shop
Information provided by various external sources
Better known on the Isle of Wight as 'Try Hurst First'. If you want Tools or Nails etc, use the back door. Kitchenware or Lighting, then use the front door. As any Isle of Wight shopper knows, there’s something for everyone at W Hurst & Son. Now that service and value is available to all via the internet at www.hurst-iw.co.uk.
Contact info
33 Holyrood Street Newport, PO30 5AX, Isle Of Wight
- 01983 523636
- shop@hurst-iw.co.uk
- hurst-iw.co.uk
4.9
Excellent
13k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent
Excellent. Items were delivered by my postman a day before the date expected.
1 December 2025
Reply from Hurst Iw
I am pleased you are happy with the service. Thank You
Kind Regards
Carl
Reply from Hurst Iw
Thank you for your review and rating, it is greatly appreciated.
Kind Regards
Carl
Fast iow delivery reasonable good value…
Fast iow delivery reasonable good value for money..
28 November 2025
Reply from Hurst Iw
Thank you for your order and for leaving a review
Kind Regards
Carl
Brilliant customer service and prompt…
Brilliant customer service and prompt delivery.
25 November 2025
Reply from Hurst Iw
Thank you for your kind words and review.
Kind Regards
Carl
A really good purchase made easy
Excellent product at a good price. Prompt delivery with a friendly driver. All good, no problems.
21 November 2025
Reply from Hurst Iw
Thank you for your kind words and review. It is greatly appreciated.
Kind Regards
Carl
Hurst First
Going to a local store like Hurst’s, prove that goods can be bought at a competitive price compared to the ‘Big Boys’ and the internet.
I’m sure it’s not easy keeping existing stores viable on the Isle of Wight, but with such a good pricing policy, coupled with a superb, helpful customer service, if Hurst’s were to go, they would be sorely missed.
Use ‘em or lose ‘em!!
20 November 2025
Reply from Hurst Iw
Thank you for shopping with us and for the very kind words on your review. We are proud of our service not only to the Island but our deliveries to the mainland. I am pleased that you are happy with our service.
Kind Regards
Carl
Reply from Hurst Iw
Thank you for your review and rating, it is greatly appreciated.
Kind Regards
Carl
Excellent communication and service
Excellent communication and service.
Quick delivery to the main land.
17 November 2025
Reply from Hurst Iw
Thank you for your review and rating, it is greatly appreciated.
Kind Regards
Carl
Great shopping experience with this…
Great shopping experience with this company. They had the items I wanted at a reasonable price. Dispatch and delivery was quick and hassle free. Communication was good. Very satisfied customer. Would not hesitate to order again.
18 November 2025
Reply from Hurst Iw
Thank you for shopping with us and for the lovely words and rating. I am pleased that you have been happy with our service.
Kind Regards
Carl
Great site with large selection
Great site with large selection of products very easy to order and good quality products. Seller acknowledgement on purchase and good communication updates on delivery progress.
14 November 2025
Reply from Hurst Iw
Thank you for your kind words and review. I am pleased that you were happy with our service and thank you for shopping with us.
Kind Regards
Carl
Always reliable re delivery
Always reliable re delivery, convenience and friendliness
14 November 2025
Reply from Hurst Iw
Thank you for your review and rating, it is greatly appreciated.
Kind Regards
Carl
They came quickly
He came in good time and the torches are very good but I must say you have to charge them all the time
8 November 2025
Reply from Hurst Iw
Thank you for the review. Please let us know on shop@hurst-iw.co.uk if any issues and we would be happy to look further on any issues.
Kind Regards
Carl
Easy ordering and quick delivery
12 November 2025
Reply from Hurst Iw
Thank you for shopping with us and the review.
Kind Regards
Carl
The usual prompt attention and service…
The usual prompt attention and service Hurst is very good at.
10 November 2025
Reply from Hurst Iw
Thank you for your kind words and rating.
Kind Regards
Carl
Reply from Hurst Iw
Thank you for the review and rating. I am pleased that you are happy with the service.
Kind Regards
Carl
Reply from Hurst Iw
Thank you for your review and rating, it is greatly appreciated.
Kind Regards
Carl
Good products and good prices and very…
Good products and good prices and very helpful staff who are available to speak to you on the phone - real human beings - Fantastic Isle of Wight company
6 November 2025
Reply from Hurst Iw
Thank you for shopping with us and your lovely review. With days of automated messages and AI we do pride ourselves on that human touch.
Kind Regards
Carl
Good price and delivery
Good price and delivery. The brushes as per the pictures on your website.
4 November 2025
Reply from Hurst Iw
Thank you for your lovely comments and rating.
Kind Regards
Carl
Reply from Hurst Iw
Thank you for your kind words and rating, it is greatly appreciated.
Kind Regards
Carl
Great Service
Goods arrived the next day. Delivered by a friendly and helpful driver. I would highly recommend Hurst home delivery service
3 November 2025
Reply from Hurst Iw
Thank you for your kind words, I am pleased that you have received a good service from us.
Kind Regards
Carl
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.