Excellent service! A pair of long-handled gardening tools, etc expertly packaged and shipped to mainland, promptly & safely. Best value deal on Spear & Jackson spade, not only covering - but betterin... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The staff are all so helpful & friendly,some things may cost a little more, others may be a bit cheaper, but it balances out,& I think it's worth paying a bit extra at times, to keep the business thr... See more
Company replied
I am delighted with the Spear & Jackson garden spade I bought from Hurst to replace my ancient one which had broken. It was far cheaper than advertised by the ubiquitous online retailer which shares a... See more
Company replied
Top mail order site for household & DIY. Frustrating that I can no longer buy a chisel or a pen-knife here(!), but that apart, Hurst's are excellent. One of a now rare species of traditional hard-wa... See more
Company replied
Company details
- #1 of 22 best companies in Department store
- #1 of 11 best companies in Chinaware shop
- #3 of 95 best companies in Kitchenware Shop
- #1 of 121 best companies in DIY Store
- #2 of 34 best companies in Hardware Accessories Store
- #8 of 244 best companies in Home improvement shop
Information provided by various external sources
Better known on the Isle of Wight as 'Try Hurst First'. If you want Tools or Nails etc, use the back door. Kitchenware or Lighting, then use the front door. As any Isle of Wight shopper knows, there’s something for everyone at W Hurst & Son. Now that service and value is available to all via the internet at www.hurst-iw.co.uk.
Contact info
33 Holyrood Street Newport, PO30 5AX, Isle Of Wight
- 01983 523636
- shop@hurst-iw.co.uk
- hurst-iw.co.uk
4.9
Excellent
13k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from Hurst Iw
Thank you for shopping with us and for the review.
Kind Regards
Carl
Reply from Hurst Iw
Thank you for the review and rating, it is greatly appreciated.
Kind Regards
Carl
All ways good service
2 January 2026
Reply from Hurst Iw
Your review and rating is greatly appreciated.
Kind Regards
Carl
Reply from Hurst Iw
Thank you for your review, it is greatly appreciated.
Kind Regards
Carl
Excellent knowledge and always helpful.
Excellent knowledge and always helpful.
16 December 2025
Unprompted review
Reply from Hurst Iw
Thank you for your kind words and review. it is greatly appreciated.
Kind Regards
Carl
The staff are all so helpful &…
The staff are all so helpful & friendly,some things may cost a little more, others may be a bit cheaper, but it balances out,& I think it's worth paying a bit extra at times, to keep the business thriving.Local businesses where you get support in person are becoming something of a rarity,so we all need to support them.
Most things are available on line, but it's good to have local shops you can just pop into,& Hursts often have things I can't find anywhere else.
19 December 2025
Reply from Hurst Iw
Thank you so much for shopping with us and leaving a lovely review. We try and have that personal customer service.
Kind Regards
Carl
My parcel was delivered safely in…
My parcel was delivered safely in record time. The packing was very creative & everything was as it should be.
I was very pleased with everything & would certainly recommend.
17 December 2025
Reply from Hurst Iw
Thank you for the lovely words and review, it is greatly appreciated.
Kind Regards
Carl
Absolutely perfect
Absolutely perfect. 😊 couldn’t have done things better. Easy to use app. Replied to email straight away .
I will be recommending to friends and family.
14 December 2025
Reply from Hurst Iw
Thank you for such lovely words, it is greatly appreciated.
Kind Regards
Carl
You could send a WhatsApp to find out…
You could send a WhatsApp to find out if they had stock which was a good idea. They replied very promptly. The goods were received very quickly and were well-packed.
12 December 2025
Reply from Hurst Iw
Thank you for using our new whatsapp service, it has proved to be successful and hopefully making it easier for our customers to contact us.
Kind Regards
Carl
Easy order and quick delivery this was…
Easy order and quick delivery this was the only company on Google that had the particular cutlery my daughter wanted in stock very pleased
11 December 2025
Reply from Hurst Iw
Thank you for shopping with us and I am pleased that your daughter found the cutlery she wanted.
Kind Regards
Carl
Reply from Hurst Iw
Thank you for the kind words and review.
Kind Regards
Carl
Very pleased with my purchase
Very pleased with my purchase, excellent service and it arrived in 24 hours. Thank you.
8 December 2025
Reply from Hurst Iw
I am pleased that you are happy with our service.
Kind Regards
Carl
Highly recommend this company
Excellent price for quality garden tools, and very fast delivery.
9 December 2025
Reply from Hurst Iw
Thank you for your review and rating, it is greatly appreciated.
Kind Regards
Carl
I rang the lady I spoke to said…
I rang the lady I spoke to said somebody will check stock and get back in touch within 10 mins Carl had text me saying 4 in stock and with a link to order which was so simple to use and now my granddaughter will be a happy girl thank you service exceptional
6 December 2025
Reply from Hurst Iw
I hope your granddaughter enjoys and you all have a great Christmas.
Kind Regards
Carl
Well done Hurst & Son.
Well done Hurst & Son.
Everything was just as you would want it to be.
Hope to deal with again.
5 December 2025
Reply from Hurst Iw
Thank you so much for your review and kind words.
Kind Regards
Carl
Top mail order site for household & DIY
Top mail order site for household & DIY.
Frustrating that I can no longer buy a chisel or a pen-knife here(!), but that apart, Hurst's are excellent.
One of a now rare species of traditional hard-ware stores which stock a very broad range of products. Mail order service (via RM) is very fast, always.
27 November 2025
Reply from Hurst Iw
Thank you again for your kind words. I completely understand the frustration with certain items not being sent through the post. Thank you for your understanding on this again.
Kind Regards
Carl
Glad I found them.
Very good communication throughout, great price and fast delivery.
I would definitely buy from them again.
4 December 2025
Reply from Hurst Iw
Your review and rating are greatly appreciated.
Kind Regards
Carl
Excellent care and attention
Excellent care and attention. Very prompt delivery. Very well done.
2 December 2025
Reply from Hurst Iw
You review and rating are greatly appreciated.
Kind Regards
Carl
On time and as advertised
On time and as advertised. Can't fault the service at all 5 stars.
1 December 2025
Reply from Hurst Iw
Thank you for your review, I am pleased that you are happy with the service.
Kind Regards
Carl
Reply from Hurst Iw
Thank you for shopping with us and for leaving a review.
Kind Regards
Carl
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