Hurst Iw Reviews 

12,947
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 280 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and reliable delivery service, noting that packages arrive promptly and safely at their destination. Reviewers also highlight the incredibly helpful and friendly staff who provide exceptional assistance both online and directly in-store. However, some customers also noted occasional limitations regarding product selection or minor difficulties with online ordering. Some customers mentioned minor drawbacks like wanting a wider range of product choices or facing slight hurdles during the process. Reviewers also occasionally pointed out specific stock availability or design preferences that were not fully met during their purchase.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently highlighting that items arrived quickly... See more

Product

Clients share positive opinions on product quality, noting that items arrive promptly, are securely packaged,... See more

Service

People report positive experiences with service, highlighting reliable deliveries, fast online processing,... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members, drivers, and store... See more

Order

Customers consistently note positive experiences with order processes, highlighting that it is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service! A pair of long-handled gardening tools, etc expertly packaged and shipped to mainland, promptly & safely. Best value deal on Spear & Jackson spade, not only covering - but betterin... See more

Company replied

Rated 5 out of 5 stars

Going to a local store like Hurst’s, prove that goods can be bought at a competitive price compared to the ‘Big Boys’ and the internet. I’m sure it’s not easy keeping existing stores viable on the... See more

Company replied

Rated 5 out of 5 stars

I am delighted with the Spear & Jackson garden spade I bought from Hurst to replace my ancient one which had broken. It was far cheaper than advertised by the ubiquitous online retailer which shares a... See more

Company replied

Rated 5 out of 5 stars

Top mail order site for household & DIY. Frustrating that I can no longer buy a chisel or a pen-knife here(!), but that apart, Hurst's are excellent. One of a now rare species of traditional hard-wa... See more

Company replied


Company details

  1. Department store
  2. also in
  3. Chinaware shop
  4. DIY Store
  5. Hardware Accessories Store
  6. Home improvement shop
  7. Kitchenware Shop

Information provided by various external sources

Better known on the Isle of Wight as 'Try Hurst First'. If you want Tools or Nails etc, use the back door. Kitchenware or Lighting, then use the front door. As any Isle of Wight shopper knows, there’s something for everyone at W Hurst & Son. Now that service and value is available to all via the internet at www.hurst-iw.co.uk.


Contact info

4.9

Excellent

TrustScore 5 out of 5

13k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.9

All reviews

(12,947)

273 reviews in the last 12 months

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Rated 5 out of 5 stars

Order arrived on time and was put in…

Order arrived on time and was put in exactly the right place.

2 June 2026
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Reply from Hurst Iw

Thank you for the feedback! We believe that great service is all in the details—from arriving on time to leaving your order exactly where you need it. We’re glad we could make your delivery a stress-free experience, and we look forward to helping you out with your next project soon!
Kind Regards
Carl

Rated 5 out of 5 stars

Reliable & trustworthy shop.

Always have a wide variety of stock. All staff are kind, helpful & friendly. I made a mistake on an order online & it was fixed immediately & my delivery came with no problems. Always recommend this shop. Much missed in Ventnor.

31 May 2026
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Reply from Hurst Iw

Thank you so much for the kind words! We’re really happy to hear that our team was able to get your order sorted quickly—we know how frustrating a mistake can be, so we're glad we could make the fix a smooth one for you. It’s always our goal to keep a wide variety of stock on hand, so it’s great to know we had just what you needed.
Kind Regards
Carl

Rated 5 out of 5 stars

Excellent for Grinding

Excellent from day one. This item was the cheapest by far even when including the delivery charge. They wrote in large embolden on the box for the delivery person to wait longer for me to answer the door due to disabilities because I mentioned I needed extra time to answer the door due to my disabilities. They kept me updated via email about the delivery. It arrived a little earlier than the estimated delivery date which was very much appreciated. I have only had used the grinder a few days or so, I find it does the job perfectly well. Although it is a a coffee grinder, it works perfectly well to grind seeds, very far better than the nutrabullet - I grind linseeds/flaxseeds which are the smallest of seeds, and trust me, it does a very good job indeed. I emailed Hurst (IW) during the delivery, and there was a very speedy reply clearly suggesting an excellent customer service. I have had no need to contact customer service for anything else as everything went swimmingly well, and the grinder is much better than I expected as well as it being cheaper when purchased from Hurst (IW).

30 May 2026
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Reply from Hurst Iw

Thank you so much for taking the time to share such a detailed review! We are absolutely delighted to hear that you had a seamless experience with us from start to finish.

Customer care is at the heart of what we do here at Hurst (IW), so I’m really pleased that our team could ensure the delivery process was stress-free for you. It’s also fantastic to hear that the grinder is performing so well—it’s always a bonus when a product exceeds expectations, and it's great to know it’s tackling those seeds better than your old machine!

Thank you for choosing us, and we look forward to serving you again whenever you next need a hand with your home or garden projects.
Kind Regards
Carl

Rated 5 out of 5 stars

Ordered goods payed on line

Ordered goods payed on line. With in 2 days was able to collect my goods very good service vety nicd staff

30 May 2026
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Reply from Hurst Iw

Fantastic to hear! We strive to make our online ordering as smooth as possible, and we’re glad our staff made your collection experience a pleasant one. Thanks for the support, and we’ll be sure to pass your compliments along to the team!
Kind Regards
Carl

Rated 5 out of 5 stars

Always reliable

Always reliable. We miss you so much in Ventnor!

Good service. The delivery is good.

22 May 2026
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Reply from Hurst Iw

Thank you for your kind feedback! We're pleased to hear that you were happy with both our service and delivery. Your support means a lot to us, and we look forward to serving you again in the future.
Kind Regards
Carl

Rated 3 out of 5 stars

Swift delivery to branch.

I went into the Shanklin branch looking for an electric food steamer. The staff on the counter said there were none. Returning home, I ordered one online asking to pick it up from the Shanklin branch. It arrived the next day, which was fantastic, but I would not have purchased from you if my husband hadn't suggested checking your online ordering system. I was surprised that your staff had not checked whether there was one in the warehouse and offered to get it delivered.

22 May 2026
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Reply from Hurst Iw

Thank you for your review and thank you for trying our website after visiting our Shanklin branch. I have passed on the comments to the Shanklin manager who will look further into why this has happened. Thank you again for shopping with us.
Kind Regards
Carl

Rated 5 out of 5 stars

Home delivery unexpected

Home delivery unexpected. Put out a scarce tin of paint for collection. Dave at Shanklin an extremely helpful chap!

21 May 2026
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Reply from Hurst Iw

Thank you for shopping with us, i'm pleased the paint was delivered ok in the end after the confusion. I will pass your thanks onto Dave.
Kind Regards
Carl

Rated 5 out of 5 stars

Great service

Great service . Great price .

15 May 2026
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Reply from Hurst Iw

Thank you for shopping with us and for the review.
Kind Regards
Carl

Rated 5 out of 5 stars

Great service

Great service. Super fast delivery and top quality parts. Well done and thank you.

15 May 2026
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Reply from Hurst Iw

Thank you for the kind review and rating, it is greatly appreciated.
Kind Regards
Carl

Rated 5 out of 5 stars

Easy to order Great service

Easy to order. Delivery service quick and on time. Overall a brilliant service and great prices.

12 May 2026
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Reply from Hurst Iw

Thank you for shopping with us and for the kind words.
Kind Regards
Carl

Rated 5 out of 5 stars

Very helpful member of staff

Very helpful member of staff, as usual, and as always a great price on the ironmongery that I was looking for. Additionally I was looking for over 50 of the same parts and when I saw there were only half a dozen on the shelf I asked and in no time the staff member had disappeared to another area and returned with the very number I needed. Rare and enjoyable local friendly feel to a very well stocked store.

11 May 2026
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Reply from Hurst Iw

Thank you for the review and for shopping with us. Great to see that you were happy with the service.
Kind Regards
Carl

Rated 5 out of 5 stars

Once the order was placed

Once the order was placed, I was informed of a delivery date and time. Unfortunately I had another appointment on the same day. Not a problem, I had emailed my change of delivery info, and was assured this would be done. On arrival back home to collect my items everything was correct. I am very pleased with the attention to detail etc. Many thanks.

10 May 2026
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Reply from Hurst Iw

Thank you for shopping with us and for your lovely review. I am pleased that we could help.
Kind Regards
Carl

Rated 5 out of 5 stars

Hurst are the best on the Island.


Excellent service. Hurst do exactly what you ask. The office inform the driver and everything works,

8 May 2026
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Reply from Hurst Iw

Thank you for the kind words and for shopping with us.
Kind Regards
Carl

Rated 5 out of 5 stars

Fast order delivery experience

Always good to use a local company who have what you want within 24 hours. Use them or lose them!

7 May 2026
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Reply from Hurst Iw

Thank you for shopping with us and for the review.
Kind Regards
Carl

Rated 5 out of 5 stars

Very helpful and pleasant staff

As always, very helpful and pleasant staff.
Easy to place order and can call Hurst if I need to check on anything. Thankyou.

29 April 2026
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Reply from Hurst Iw

Thank you for the review and rating, it is greatly appreciated.
Kind Regards
Carl

Rated 5 out of 5 stars

Gold Star Customer Service

I placed an order for dessert knives which unfortunately had to be cancelled due to restrictions with knives being shipped using the usual delivery method. Following a conversation with Carl to explain that their company is seemingly the only company in the UK who has these knives and they were all I needed to complete the set Carl arranged for the knives to be posted via Royal Mail’s Age Verification service. All this happened over 2 days so couldn’t have been dealt with any more professionally or any quicker.
Big thanks to Carl for being so helpful and providing gold star customer service which was very much appreciated.

1 May 2026
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Reply from Hurst Iw

Thank you for the kind review. I am pleased that we managed to help where we can and than you again for your patience and understanding with the whole process.
Kind Regards
Carl

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