Hush Puppies UK Reviews 

Nice trainers good offer also good quality

Bought from hush Puppies as big named brand for my daughters. Sandals came as bit dirty/or kept outisde for showroom. Also the finishing of sandals is very poor. You can see Glue coming our near the sole edge.
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Lovely pair of sandals and they’re on offer as well. Purchased two pairs and I’m happy with them except for one item that has a missing letter of the brand. Raised concern to the team and this was dealt with really quickly. I am happy with the way the complaint department dealt with the issue. Thank you for the fast response.

I bought a shoe as a gift but it came scuffed. I returned it of course but was really impressed with the customer services team especially Vicki who listened and resolved the matter urgently.

All good. I got a great pair of high quality leather boots at less than half price. Hush Puppies is an excellent company, with brilliant customer care and provides good value for money - my boots arrived quickly too, well packaged, free post.

Absolutely DO NOT order from Hush Puppies. By far the worst online shopping experience of my 25+ years of online shopping. I received my order and several pairs of shoes were faulty – improper stitching, scuffs and marks. I immediately followed the return instructions which was to email them which I did same day as delivery (Monday 20th January), but got no response. I called customer services on Friday 24th January and they said they had no record of my email and to try again. I this immediately, still no response. I called again on Wednesday 30th, and customer services said they still hadn’t received my email and then sent me an email to test, which I received whilst on the phone to them, and responded to immediately. No response. I called again on and again Thursday 30th and customer service told me they still have no record of my emails and said they would contact me with a WhatsApp Number to send the pictures of the faults to… I received nothing. I then get an email 3rd February saying they are still trying to find me the WhatsApp Number to send my photos to….. I also contacted the Social Media team who said they have raised with customer services, twice, and they cant help me any further…. So here I am two weeks later and no resolution on how to return faulty products. Given the pathetic 14 day returns window, I’ve ow been forced to send the 7kg order back at my own expense. Hush Puppies, I demand the £8.75 spent on this out of my own pocket to be refunded along with my order, ASAP.

It would help if Hush Puppies actually had a system whereby customers could start a return themselves, like every other online retailer has, your “sort yourself out” policy is uniquely unhelpful. The fact your customer service staff who man the Social Media and Phone channels are powerless to help is another failure.

Never again.

All lovely great shoes

The shoes were very comfortable and good quality. Ordering, checkout and delivery was first class.

Great service and a quality product ideal all round casual shoe .

After reading so many negative feedbacks I was in shocking that there were many unsitisfied customers. I ma giving a 3 star. I ordered 3 different pairs of boots. I had to return 1 because although it was my usual size, these boots were really tight on for my feet. The quality to me was superb and no stitching issues. I was disappointed finding that I had to pay for return and ideally as instructed needed to pay for tracked service. Then I had no email for almost a week, so I was worrying that I would not only loose my money buying those boots, but also that I would be left with no return money, no too small boots plus the fact that I
paid for return ( almost 6f) anyway somewhow I got an email today of my return being processes. I am not sure if to buy again from the company. I think the charge for return is my biggest problem

I purchased a pair of 'Black Scott Junior School Shoes' for my 6-year-old. The shoes have shown extremely poor durability, which is frustrating given that they were intended for daily school use.

I emailed Customer Services with details and photos, and within the hour I had received a response confirming that the issue was due to a manufacturing fault. A full refund was promised "right away" and within 24hrs it had indeed been credited back on my card.

Although the shoes were a disappointment, I can't praise highly enough the customer service that I personally experienced in my correspondence with Lydia. Quick. Decisive. And respectful of my custom.

I had the exact same experience as another person on here. I received an email saying my item was out of stock so I ordered another pair from somewhere else and suddenly I ended up with two pairs of boots which I didn’t even like. Turned out the email about the item being out of stock was actually referring to a free T-shirt. This was not stated in the email and they told me I was going to receive a full refund. Naturally, I assumed they were talking about the boots! After an infuriating few email discussions with customer service where my complaint was clearly not being properly read eventually they agreed to send me a returns label. This was only a few days ago so I have yet to receive my money back, so crossing my fingers I don’t have any issues!
*Updating just to say Hush Puppies have been in touch and are clearly making more effort with their customer service which I applaud

Good luck with getting your money back folks. This company has some very odd business practices to say the least. Ordered a pair of size 7 ankle boots in November & they were minuscule on arrival. Immediately returned at my expense and tracking confirmed they had arrived back with Hush Puppies a couple of days later. I heard absolutely nothing from Hush Puppies and attempted to claim the money back via PayPal (now also useless). I finally received my money in January after being asked to send photos of the return parcel, including measurements! Are they crazy, it was their shoe box, they should know the measurements and I’m not in the habit of photographing boxes prior to postage. Be very careful when purchasing from Hush Puppies, there is something odd going on. I should add that the boots were so tiny I couldn’t get my foot in. Goodness knows where they are sourcing this mis-sized footwear from. An expensive error & one I will never repeat.

Having identified a pair of shoes online, I went ahead and placed an order. The following day I received an email stating that unfortunately the product had gone out of stock and that a full refund would be issued. With this in mind I ordered an alternative from a different supplier. Two days later I received the original pair of shoes in the post? Needless to say I contacted Hush Puppies to clarify the situation, only to be told it was the free gift that was out of stock. WHY WOULD A REFUND BE ISSUED ON SOMETHING THAT WAS FREE OF CHARGE. Now I need to return the shoes and am expected to pay the return postage. If the email had been clear and concise there would not have been any confusion on my part. Please avoid using this company at all costs, I am saddened and disappointed

I ordered snow boots and they were far too small so I returned them via recorded post, I had to call twice to chase my refund because no one emails you to say they have received the goods, this is very poor communication. I am used to being kept informed and I’m still waiting …. Very slow response ! I’ll be contacting every two days if my refund isn’t showing very soon ….. I really did think this company was much better ??

Ordered a pair of size 7 shoes, a UK size 12 arrived instead, called customer service who advised I had to take images of the wrong product and email (cannot believe they do not believe the errors they have made) This then took 24 hrs for a return ticket to be sent the wording in the email was shocking saying if they are not as delivered they will send the items back to me knowing they were 5 sizes too big I was going to wear them out before sending them back. Because of the poor policy I was told to place another order and pay again although this is not my error, I did this then sent them the order number to send express but apparently they want you to pay for the express delivery when you order and then call back to get a refund where is the sense in this policy !!!! But because they take so long to respond my order was sent out on a 3-5 day delivery. This is not how to manage returns, customer experience really bad.

Had to send the first pair of slippers back as the stitching had come undone with 1 hour of wearing them. 3 weeks later another pair arrived I put them on and there was no support I was leaning over on both sides. They are the worst slippers I have ever had I will never buy hush puppies again.

WORST COMPANY IVE EVER HAD TO DEAL WITH!!!!

So I ordered some boots for my partner before Christmas they came and was the complete wrong boot which was sent. I contacted customer services and they said that I had to send an email which takes 72 hours to be looked at. I waited the 72 hours to which no one come back so I phoned them and again and they basically said that I need to buy the boots again because they can’t exchange them and that I would still need to wait 14 days for a refund. Begrudgingly I did buy the boots again and this time the correct ones did come but they weren’t even Stitched properly and had a piece of material sticking out on the inside of the boot. I am absolutely disgusted with Hush Puppies and would never buy from them again.

I bought pair of Hush Puppy slippers for my husband for Christmas thinking there could be no problem with a good make like Hush Puppies. How wrong could I be!
He takes a size 9 always. These were too small and measured against his previous size 9s - 1 inch shorter.
Then to return them I found I had to pay for the return - non refundable! Unbelievable these days.
So I did pay and tracked so I know they have been received. But have I received an acknowledgement? No. No acknowledgement and still waiting for my refund.
Had I known how bad their customer service is I would have gone elsewhere.
My advice to anyone is - don't buy from Hush Puppies. Don't rely on their name - it means nothing.
And to Hush Puppies - give me my money back.

Very happy with the whole process. Arrived on time in perfect condition. Boots are lovely and fit perfectly.