Hydrohealth Reviews 

266
TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 78 reviews, people generally felt positive about their overall experience. Customers frequently praise the positive health outcomes, noting improvements in inflammation, skin appearance, and kidney function. Many reviewers also appreciate the supportive nature of the staff, mentioning quick and empathetic responses to their inquiries. However, some customers also noted difficulties regarding product functionality and receiving the correct items. A few other people mentioned receiving a product with quality issues, like a leaky gasket, or receiving incorrect shipments. Additionally, a minority felt dissatisfied with the customer service processes when resolving issues, claiming difficulty with returns or being given the run around.

What people talk about most

Product

People report ambiguous experiences with product. While many consumers are delighted, praising how the water... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting exceptional availability... See more

Quality

Reviewers highlight ambiguous aspects of quality regarding the product. While many customers report... See more

Order

Consumers find order experiences to be mixed, characterized by both deep frustration and positive... See more

Staff

Customers had positive experiences with staff, highlighting their constant availability, genuine concern, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have stage 4 CKD and worried it will end up on Stage 5. When I saw the advertisement and the video, very impressed so ordered just one bottle and declined all other offers. Imagine my shock at £173.... See more

Rated 4 out of 5 stars

I did some research on the idea after following up on web promotion. Ordered the bottle and have been using it on a regular basis. I use only distilled water, keeps be everything clean and no heavy m... See more

Rated 4 out of 5 stars

Positive experience with hydro health bottle use My husband & myself are really using Hydrohealth bottles My kidney function based on my lab work wasn’t perfect so I decided to try their produ... See more

Rated 5 out of 5 stars

As an OAP, I am trying everything and anything to keep healthy. So, when I saw advertisements about Hydrohealth and how it can help fight certain ailments in our bodies, I decided to invest in it ev... See more


Company details

  1. Electrical supply shop
  2. Vitamin & Supplements Shop

Written by the company

At Hydrohealth, we aim to boost your wellbeing. We aim to elevate you physical and mental wellness to the next level and to give you the life you deserve!


Contact info

3.6

Average

TrustScore 3.5 out of 5

266 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 34% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(266)

72 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Customer Service

I received my Hydrohealth bottle early March, 2026. Initially, I started using the bottle and was not sure if there was any notable different. But, after a few days I began to notice some change in my breathing. I was not as tired. This encouraged me to continue using every day. I took on a cruise and began to notice that I was able to walk distance. So, I was happy to see that it was a good buy. But, then I went to use it and to my surprise it was not working. I kept trying to get it to work for a hours. I kept trying to get it to work. With no success I was not able to get it working.
This led to my contacting the company with my concern. It was surprising that there was a message received the same day. They made suggestions on what to do. I had tried a few of the suggestions.
After several messages and the lack of getting the bottle to work. They were very engaging with me.
Suggestions made lead to no resolution. I didn't have any indication on what the plan for resolve the matter. But, then I received a message that a Hydrohealth Bottle was being delivered the next day.
Wow, I was truly not expecting such a quick response. There were no questions asked. This is not something I had seen, and I was so surprised.
This is great customer service. I am so impressed that this company was willing to accommodate to meet the need of their customers.
This is something I would like to see with other companies. I must say that this was something positive that I wanted to share as this gave me such confidence in this company, A++

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Hydro health has changed my life

Hydro health has changed my life. When I first saw the advert I was sceptical. However second time I listened to it all the way through and although, for me it was a lot of money I thought if it works it will be worth every penny, so I ordered it.
Last week after using the flask of water for just over 3 months I had my first kidney blood test. I have had stage 3 Kidney disease for quite some years so any improvement would be welcome. Yesterday my results came back completely Normal. I am so very delighted I bought the Hydro Health flask. I could tell it was working as I had stopped getting infection s. I highly recommend this product. It is worth every penny and I am going to continue to use it to ensure my kidneys stay in tip top condition.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Helpful and excellent service

Customer service was great in my case. I spoke with Dario who was friendly and took the time to understand my issue. Everything was sorted out faster than I expected, and the whole process felt smooth.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Great Company & hydrogen water bottle.

I was very impressed how fast it was delivered. I followed the instructions on cleaning it before I started to use it and that was very simple to do. I did have a problem with the power button cover on the front being partially off, but I managed to o get it back in on and I emailed them about it. I received a quick response about it and they assured me that since it's charging I don't have to worry about it being damaged and if I have issues in the future to o contact them and they'll help resolve any issues.
I've only had the hydrogen bottle for 3 days and it's been working fine. I use filtered cold water and drink it we I think 30 minutes of it being charged. I've had trouble sleeping and since using this for a few days I have slept really well. The water tastes really good and I prefer adding filtered cold water vs room temperature water. So far I do drink at least 4 bottles of water everyday.

I'll update more later when I've used this for a while and get my lab results back to see if it's helped increase my eGFR, which right now is 44, stage 3B kidney disease. This is the main reason I bought the Hydrogen Pro hydrogen water bottle.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Trustworthy and Effective

Delivery was fast and the product came in good condition. After using if for a while, I can say it does what it's supposed to do. It's a reliable product and worth trying.

12 April 2026
Unprompted review
Rated 1 out of 5 stars

I brought 2bottles January 16 2025…

I brought 2bottles January 16 2025 with extented warranty in October one of my bottles stop charging I called about the problem they asked for a video of what's wrong I send it then returned the bottle for the warranty I have not heard from them since or get my bottle back they scammed me

16 October 2025
Unprompted review
Hydrohealth logo

Reply from Hydrohealth

Hi Hector,

This definitely wasn't supposed to happen and we can reassure you you did not get scammed. Would it be possible to reach out through email to Michael at Hydrohealth and he will take care of this as soon as possible!

Rated 5 out of 5 stars

Best hydrogen bottle

First the product, the hydrogen bottle works as advertised. I have really noticed a difference in my health after 3 months of drinking two 14 ounces a day. The customer service is spot on. They answered all my inquiries in a timely manner. Great company.

5 January 2026
Unprompted review
Rated 1 out of 5 stars

do not send any more of your product

do not send any more of your product! Thank you!

4 March 2026
Hydrohealth logo

Reply from Hydrohealth

Hi Sharon,

We looked into it and your order was a one time order, no other payments were made. Furthermore, we never received any complaint. May we ask what the problem is?

Rated 5 out of 5 stars

The company is very efficient

The company is very efficient, professional and extremely personal.
Gail was the representative that helped me and she went above and beyond with the area that I needed help.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Good customer service!

I accidentally placed an order with hydrohealth….I notified them within 15 minutes to please cancel the order….they responded right away.
As soon as I received the order confirmation and order number, I emailed it to customer service - they responded, notified me that the order was canceled and the charge removed from my credit card.
Wonderful customer service - I wouldn’t hesitate to order from them in the future.

21 March 2026
Unprompted review
Rated 5 out of 5 stars

So far I am loving this bottle

So far I am loving this bottle. For some reason I am drinking a lot more water which is good. I would like to see a cap that has a straw though or even a flip top to drink from. I drink water while I am driving and that is not possible and stay dry right now

21 March 2026
Unprompted review
Rated 5 out of 5 stars

Before I started drinking the hydro…I would experience this nervous feeling as I urinate but now it is gone in less than 2 wks of use

Before I started drinking the hydro health water when I urinate it always sends a nervous feeling all through my body. I thought I was not drinking enough enough water, but now I drink one bottle of hydrogen water every day without as much regular water and there is no more nervous feeling. Thanks hydrohealth.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

I was diagnosed last year with stage 3 CKD…

I was diagnosed last year with stage 3 CKD and I decided to try hydrogen water so I ordered 1 bottle and I have not looked back since . I have still to get my yearly blood check done so the jury is still out on that one, but I do know that my energy is much better I'm sleeping better and my sense of well being is so much better. I unfortunately dropped the lid of my bottle and a bit broke off, so I spoke to Gail @ customer service and she was so kind and got me a new bottle for half price. I am very grateful so a huge thank you to Gail for her assistance and kindness. Jeanette Findlay

11 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look