Hydrohealth Reviews 

265
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 78 reviews, people generally felt positive about their overall experience. Customers frequently praise the positive health outcomes, noting improvements in inflammation, skin appearance, and kidney function. Many reviewers also appreciate the supportive nature of the staff, mentioning quick and empathetic responses to their inquiries. However, some customers also noted difficulties regarding product functionality and receiving the correct items. A few other people mentioned receiving a product with quality issues, like a leaky gasket, or receiving incorrect shipments. Additionally, a minority felt dissatisfied with the customer service processes when resolving issues, claiming difficulty with returns or being given the run around.

What people talk about most

Product

People report ambiguous experiences with product. While many consumers are delighted, praising how the water... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting exceptional availability... See more

Quality

Reviewers highlight ambiguous aspects of quality regarding the product. While many customers report... See more

Order

Consumers find order experiences to be mixed, characterized by both deep frustration and positive... See more

Staff

Customers had positive experiences with staff, highlighting their constant availability, genuine concern, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have stage 4 CKD and worried it will end up on Stage 5. When I saw the advertisement and the video, very impressed so ordered just one bottle and declined all other offers. Imagine my shock at £173.... See more

Rated 4 out of 5 stars

I did some research on the idea after following up on web promotion. Ordered the bottle and have been using it on a regular basis. I use only distilled water, keeps be everything clean and no heavy m... See more

Rated 4 out of 5 stars

Positive experience with hydro health bottle use My husband & myself are really using Hydrohealth bottles My kidney function based on my lab work wasn’t perfect so I decided to try their produ... See more

Rated 5 out of 5 stars

As an OAP, I am trying everything and anything to keep healthy. So, when I saw advertisements about Hydrohealth and how it can help fight certain ailments in our bodies, I decided to invest in it ev... See more


Company details

  1. Electrical supply shop
  2. Vitamin & Supplements Shop

Written by the company

At Hydrohealth, we aim to boost your wellbeing. We aim to elevate you physical and mental wellness to the next level and to give you the life you deserve!


Contact info

3.6

Average

TrustScore 3.5 out of 5

265 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 34% of negative reviews

Typically replies within 2 weeks

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3.6

All reviews

(265)

72 reviews in the last 12 months

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Rated 5 out of 5 stars

Hydrohealth water works

As an OAP, I am trying everything and anything to keep healthy. So, when I saw advertisements about Hydrohealth and how it can help fight certain ailments in our bodies, I decided to invest in it even though I was sceptical.

When I received my order, I emailed my concerns and Gail quickly replied reassuring me with such empathy that I felt so glad to have bought hydrohealth water bottles. It’s been exactly one week that I started to use my bottle and I can confirm that it works. I have actually noticed some improvements around inflammation that was ravaging my whole body. It has boosted my energy and strength. Thank you so much Gail for your understanding and support. Please keep it up

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Customer Service

Gail, in the Customer Service department, was so understanding and helpful in resolving my issue.
I had a Senior moment and was confused as to what I was ordering! Everything has been straightened out now! Thank you so much!

30 January 2026
Unprompted review
Rated 1 out of 5 stars

Sick and tired of getting screwed

When I received my 3 bottles, I was so excited. I am in kidney failure and trying to maintain, on a fixed income. When I charged and filled the bottles as instructed everyone of them leaked. I tried to call the number and only got a voicemail message. I then reached out via email. Was told to video leaking, then they sent back a video on how I could fix it. I did everything you asked still nothing. So frustrated no one really cared about quality or making it right, I was just supposed to mail everything back. Sorry but I don't have a lot of faith in sending everything back AFTER I paid over 190.00 and hope that this company does the right thing. I am taking things further with our local consumer protection. Update: It cost me 24.00 to send my bottles back. Got a threatening email from a Dario stating he/she didn't think my return request was legitimate because it took me so long. After sometime I did receive some of the money back, I was told I would get the rest of it back once they checked my returned package. I had pictures they were returned just as they were sent, leaks and all. I then got another email a few days ago, again from Dario, that I needed to remember that there was a 15% restocking fee. So it sounds like our Dario is again not going to return they money. CAUTION, if they are recycling the bottles returned , beware THEY LEAK, you will just get others junk. and you will pay for the priviledge of paying even more to return. What a racket! I will also report to Better Business Bureau to try to prevent someone else from having this happen.

9 January 2026
Unprompted review
Rated 4 out of 5 stars

I have stage 4 CKD and worried it will to cancel entire order. Gail emailed me back and said she’s canceled the order and I will be refunded. She also said I could reorder the bottle again.

I have stage 4 CKD and worried it will end up on Stage 5. When I saw the advertisement and the video, very impressed so ordered just one bottle and declined all other offers. Imagine my shock at £173. Being taken from my account. I contacted the company first then my bank.

21 January 2026
Unprompted review
Rated 5 out of 5 stars

My Hydro health bottle started leaking…

My Hydro health bottle started leaking and when I asked for help through the support, Gail was able to send me a video that showed how the gaskets have to be properly in for it not to leak. I was then able to have my husband help me take the bottom off and fix it.

17 January 2026
Unprompted review
Rated 5 out of 5 stars

Satisfactory Service

Ms. Gail took care of my cancellation of the drops and enrolled me in the automatic shipments of the cleaner for Hydro Health. She was kind and helpful without any problems.

13 January 2026
Unprompted review
Rated 5 out of 5 stars

I just received my hydro bottle and I'm…

I just received my hydro bottle and I'm amazed by the different vibrant colors of the system doing its thing. I took pictures of the stages of colors and sent it to everyone while explaining the purpose, all are ready to purchase one. Woohoo woohoo woohoo

10 January 2026
Unprompted review
Rated 4 out of 5 stars

My kidney function based on my lab work…

Positive experience with hydro health bottle use
My husband & myself are really using Hydrohealth bottles
My kidney function based on my lab work wasn’t perfect so I decided to try their product. I don’t think I had it for more than a month but I had my annual physical with lab work r/t kidney function. When I checked my results they were all green meaning every single test for kidney function were within normal limits. My NP was impressed & the only change I made was to add hydrohealth H2O bottle, I only drank 1 / day. My husband also has one & I will check his blood work soon
I have recommended to my brother who has kidney problems in my home country so he will order it
I also suggested to a friend who is in the hospital for dialysis & from articles I saw it could be helpful.
My only issue & disappointment 1 of the bottles small white cap just fell off. It hasn’t been a while since I received it but it no longer qualify for a replacement at that time. I was very gentle with it since it’s expensive. I hope it will also be effective to the people I recommend it to. I wish the results of wnl labs will continue. We’re still taking hydrogen water daily
Thank you hydrohealth p

Follow up with my husbands lab work only score not wnl is great 1.5 normal till 1.4. Still good

11 December 2025
Unprompted review
Rated 1 out of 5 stars

I bought this product over a year ago…

I bought this product over a year ago and after two weeks the bottle stop working

5 March 2025
Unprompted review
Hydrohealth logo

Reply from Hydrohealth

Hi, this obviously shouldn't happen. May we ask if it is possible to contact us at info@hydrohealth.co and we will do our best to find a solution for your problem!

Rated 1 out of 5 stars

I paid for mine 11/29

I paid for mine 11/29. I emailed, and got one response, and nothing since. So of course since they have my money now, all I can do is hope and wait. Their customer service number? You get a short recorded message then the call disconnects. There were other companies who offered the same device. I should’ve went with one who care a lot more for their customers personal satisfaction.

29 November 2025
Unprompted review
Hydrohealth logo

Reply from Hydrohealth

Hi

If the order is paid you can be sure the order will be delivered! Please don't hesitate to contact us at info@hydrohealth.co

Rated 1 out of 5 stars

Return policy is a scam!!! Dont fall for this faulty product.

I ordered the bottle cause its suppose to help you fight going on dialysis and heal your kidney right?
I bought the kidney patches cause they where suppose to do the same thing!!!!
I used these products for a month before I ultimately had to go on dialysis.
They did NOTHING

So I tryed to return the bottle and they want nothing to do with me. There contact is only email. There phone # let's to email. They simple ignore u and keep taking payments from u. There is NO 60 money back garenteed because these are false products.

My cc company's are involved now and there labeling them scam so im getting all my money back.
I hope you dont deside to order from HYDROHEALTH because u will be disappointed and then scammed when u try to return the items. Keep your money. GO ELSEWHERE I promise. Happy holidays

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Top notch

Top notch! Gail helped me change the address and put priority on getting my order to me. Very grateful. I ordered a bottle on Nov 13,2025 hoping to get it prior to coming to Florida for the Winter. Got down to Florida on Dec 3rd. I contacted Gail and she handled it right away. Evidently my bottle had not left the facility so no problem putting the new address down.
Thanks Gail, really appreciate it!

5 December 2025
Unprompted review
Hydrohealth logo

Reply from Hydrohealth

We hope it arrives soon! 💙

Rated 1 out of 5 stars

I bought the hydrohealth pro water…

I bought the hydrohealth pro water bottle several months ago, and I was so excited to receive it. I spent $150 on this because I wanted to improve my health and I researched before I bought it. When I received it I tried it out and it was leaking all over the place when I tried to use it. I reached out to customer service, and sent them a video of what was happening. They sent me back an email saying that they were going to send me a replacement. This was May 31st of this year. I waited patiently and did not receive a replacement. I sent a couple more emails, the last one in July, and I still haven't received a replacement or refund, and they have not responded to my emails or resolved this.

31 May 2025
Unprompted review
Rated 1 out of 5 stars

Answer one of your three phone numbers…

Answer one of your three phone numbers and listen to me when I repeatedly requested that you stop sending unsolicited "kidney patches". I will contact BBB, cancel my credit card and notify PayPal. Your service and response are substandard and I have already been scammed out of over $150

7 November 2025
Unprompted review
Rated 1 out of 5 stars

Their refund and return policy appears…

Their refund and return policy appears confusing or non-functional. I asked for a refund and they stalled, failed to issue proof of refund, and the refund was delayed so long we passed the time-limit for reversal via my payment provider.

24 October 2025
Unprompted review

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