Purchased a bundle with Hydro,fair deal as they gave me extra few bottles so price wise I can't complain but the product don't seem to be as affective as others I've tried on the market. The prewash a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a challenge with my initial order in that both v2 bottles didn’t hold pressure due to a leaking valve system. Adam was very helpful and immediately sent out 2 FOC replacements. Unfortunately, th... See more
Company replied
Fast delivery, ordered the 2 bottle. Pre and Snow package late on Sunday, arrived Tuesday. The order qualified for the "mystery box" offer which turned out to be 1 litre bottles of Detail, Rinse and I... See more
Amazing customer service, really responsive to any query or question and super quick response time. Big thank you to Adam for his great customer service and friendly approach. Was honestly blown away... See more
Company details
- #118 of 130 best companies in Car accessories shop
Written by the company
HYDRO UK is the future of car care. Manufacturing products in the UK to bring you the very best formulas while also creating a community.
Contact info
Unit 1, Cirencester Business Estate, GL7 1YG, Cirencester, United Kingdom
- hello@hydrouk.com
- hydrouk.co
3.9
Great
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent product
29 May 2026
Unprompted review
Reply from Hydrouk
Hi Daniel, thank you so much- we're so glad to hear you are loving the products! Thank you for choosing Hydro! :) Hannah@Hydro
First rate customer service and products
After I ordered a bundle of car wash products I was disappointed not to receive my mystery gift (all down to me not putting in the code). Adam went above and beyond to provide excellent customer service and make for a very happy customer. I've used the products on my car and have to say it's revolutionised the way I wash my cars. It used to be the old bucket and shampoo for the last 54 years but how Hydro UK products have changed that for the better. Excellent products and excellent customer service.
2 June 2026
Unprompted review
Reply from Hydrouk
Hi Tom, thank you so much for taking the time to leave us with this great 5* review! We hope you continue to enjoy the products! :) Hannah@Hydro
Superb aftercare from Harry at Hydro
After receiving my parcel from DPD in a damaged state and the product has spilled causing the box to tear apart I reached out to Hydro directly to ask about what can be done due to not receiving my full package in its entirety and they kindly offered to replace the damaged items for no extra cost. Absolutely superb service and I was extremely happy with Harry who dealt with my query swiftly and efficiently. In this day and age it is not very often you don’t have to jump through hoops for an exemplary resolution to a relatively small dispute.
I am over the moon thank you very much!
2 June 2026
Unprompted review
Reply from Hydrouk
Hi Ben, thank you so much for taking the time to leave such a lovely review!
We're really sorry your parcel arrived damaged, but we're delighted we were able to get everything sorted for you quickly. I'll be sure to pass your kind words on to Harry – he'll be thrilled to hear his help was appreciated.
Providing the best possible customer service is something we take great pride in, so feedback like this genuinely means a lot to the whole team.
Thank you again for your support, and we hope you enjoy using your Hydro products! Hannah@Hydro :)
Excellent service and product s and…
Excellent service and product s and promt delivery
8 May 2026
Unprompted review
Reply from Hydrouk
Hi Michael, thank you so much for taking the time to leave us with this 5* review! It's so great to hear you are happy with the service and products provided! Thank you- Hannah@Hydro :)
The pre wash went on to a dirty…
The pre wash went on to a dirty Motorhome and left for three mins - Foam then applied and left for three mins washed down and van came up like new 👍
17 May 2026
Unprompted review
Reply from Hydrouk
Hey! Thank you so much for taking the time to leave us with this review! As a growing business, we really appreciate the support! Thank you for choosing Hydro! :) Hannah@Hydro
"Amazing Customer Service"! Amazing Products
"Amazing Customer Service"!! Although It Would Be Nice To Have A Customer Service Telephone Number, And Be Able To Speak To Someone Directly When You Encounter A Problem Or Issue!! However, Used The Complete Hydro Wash System 0n Thursday Night Past - The 28th May 2026 (My Friend & His Dad Already Use It 0n Their Cars Regularly, And Showed Me It 0n Mine-M0ST IMPRESSED!!) My Car - A 2025 Lexus Rx 450h+ Takumi Coated With "GuardX"!! And With The Hydro Wash System 100% Far Better Than The GuardX Wash n Wax & Conserver I Was Using For A Year 0n My Car!! The Shine/0ver All Gloss It Has Left Behind 0n My Cars Bodywork, Is Truely UNREAL!! My Buffing/Drying Cloth Actually Slipped 0ff The Bonnet!! My Cars Bodywork Actually Feels Like Glass Now!! Smooth And So Glossy!! My 0nly Negative Is That You D0 Have To Keep Pumping Up The V2 Spray Bottle All The Time To Keep Producing The Foam!! + I Did Have An Issue When Filling 0ne 0f My V2 Sprayer Bottle's, As It Was Faulty And Leaking Quite Badly!! (A Replacement Sorted 0ut Right Away By Customer Service) Thank You For That!! All In All, Hydro Wash System Will Deffo Be My Go To Product For Looking After My Lexus From Here In!! Im Actually Going To Show It Till My Uncle, Who 0wn's/Drives A Porsche Panamera!! As This System Deffo Is AMAZING Stuff!! 100%/100%!!! Plus Platinum Customer Service Too!!
28 May 2026
Unprompted review
Reply from Hydrouk
Hi Paul, thanks so much for taking the time to share this — we really appreciate the detailed feedback!
Great to hear you’re loving the results on your Lexus and that everything’s come up so glossy 👌 We’ll also pass your comments about the sprayer and the pump system on to the team, as feedback like this really helps us improve.
Really glad we could quickly sort the faulty bottle for you as well.
Thanks again for the support — it means a lot! Hannah@Hydro :)
V2 Spray Bottle
Had an issue with my V2 spray bottle and thanks to Harry who gave great customer service the faulty unit was replaced.
Keep up the good work Harry!! Top chap
25 May 2026
Unprompted review
Reply from Hydrouk
Hi Les, thank you so much for taking the time to leave us with this 5* review! We really appreciate all the support and thank you for choosing us here at Hydro! :) Hannah@Hydro
Unfortunately my order came incomplete…
Unfortunately my order came incomplete but Adam was on it and has sent the replacements out. Really good customer service replying very quickly to my emails and acting very quickly too. I wouldn’t hesitate to order again from them.
1 June 2026
Unprompted review
Reply from Hydrouk
Hi Sue, thank you so much for leaving us with this 5* review! We're so glad to hear that the customer service team have been able to turn your negative in to a positive! Welcome to Hydro! :) Hannah@Hydro
Hydro car cleaning products
The company is very good and the product thay sell are very good and thay sort eney issues out very quickly and I would recommend there car cleaning product to eney one
29 May 2026
Unprompted review
Reply from Hydrouk
Hi Jonathan, thank you for your kind feedback! We're delighted to hear that you're happy with both our products and our service. It's great to know that any issues you've experienced were resolved quickly. We truly appreciate your recommendation and your support of our car cleaning products. Thank you for choosing us here at Hydro! :) Hannah@Hydro
Great product 5⭐️
1 June 2026
Unprompted review
Reply from Hydrouk
Hi Paul, thank you very much for your 5* review! As a growing business, we really appreciate all the support! :) Hannah@Hydro
Easy to order
Easy to order, prompt delivery, excellent product very easy to use, cant fault them in anyway, would definitely recommend 👌
1 June 2026
Unprompted review
Reply from Hydrouk
Hi Mark, thank you so much for taking the time to leave us with this 5* review! We're so glad to hear you love the products! :) Hannah@Hydro
Overall I'm very impressed with this…
Overall I'm very impressed with this company.
It's true that the pump bottles don't hold the charge, so you do have to keep pumping the bottles, but I wonder whether it needed more solution and this would work better. Possible.
It does clean most of the car beautifully, the bottom part is left dirty, where the dirt has lifted from above, but it's not too bad to clean off.
I cleaned my car several weeks ago now and have been off road several times and it is still clean, a bit dusty, but certainly not dirty at all. I would recommend.
1 May 2026
Unprompted review
Reply from Hydrouk
Hi Jennifer,
Thank you for taking the time to leave such detailed feedback.
We're delighted to hear that you've been impressed overall and that the product has helped keep your car clean for several weeks, even after being off-road. It's also great to hear that you would recommend us.
We appreciate your comments regarding the pump bottle and the need for additional pumping during use. Feedback like this is incredibly valuable and helps us continue to improve our products and customer experience. We'll be sure to pass your observations on to our product team.
Thank you again for your support and for sharing your experience with us. Hannah@Hydro :)
I've been using Hydro car cleaning…
I've been using Hydro car cleaning products for a while now, and they've made a big difference. They're easy to use, clean the car really well, and leave a nice shine without much effort. The products smell great, work exactly as advertised, and a little goes a long way. My car looks cleaner and stays looking good for longer. Definitely worth trying if you want quality car cleaning products that get the job done. Highly recommend! 🚗✨
15 May 2026
Unprompted review
Reply from Hydrouk
Hi Luke, thank you for your fantastic review! We're thrilled to hear that Hydro products have made such a positive difference to your car cleaning routine. It's great to know you're enjoying the ease of use, impressive results, and long-lasting shine. We put a lot of effort into creating products that perform exactly as promised, so your feedback means a lot to us. Thank you for your recommendation and continued support—we're delighted to help keep your car looking its best! 🚗✨😊 Hannah@Hydro
Customer service was great and…
Customer service was great and extremely helpful, thankyou team 🫶
1 June 2026
Unprompted review
Reply from Hydrouk
Hi Karl, thank you so much for your review! It's so great to hear that our customer service has been so helpful for you! :) We hope you enjoy the products! Hannah@Hydro
Great customer service
Received a faulty spray bottle, reached out and requested a replacement, was sorted straight away. Great customer service.
26 May 2026
Unprompted review
Reply from Hydrouk
Hi Mindy, thank you for your feedback! We're sorry that you initially received a faulty spray bottle, but we're pleased to hear that our team was able to resolve the issue quickly for you. Providing great customer service is very important to us, and we're glad we could get everything sorted straight away. Thank you for your support! 😊🚗✨ Hannah@Hydro
Excellent service immediate delivery…
Excellent service immediate delivery many thanks
29 May 2026
Unprompted review
Reply from Hydrouk
Hey! Thank you so much for taking the time to leave us with this 5* review! We really appreciate all the support! :) Hannah@Hydro
The cleaning products are amazing and…
The cleaning products are amazing and the drying cloth is the best i have used.
29 May 2026
Unprompted review
Reply from Hydrouk
Hi Sayman, thank you so much for leaving us with this 5* review! It's so good to hear that you are loving the products! Thank you for choosing Hydro! :) Hannah@Hydro
V2 Spray Bottles
I have had a couple of issues with the V2 bottles but Hydro have sorted them out every time. Harry in customer services is quick to get back to you, give that man a pay rise!
1 June 2026
Unprompted review
Reply from Hydrouk
Hi Dan, thank you for your review! We're sorry to hear you've experienced a couple of issues with the V2 bottles, but we're delighted that our team was able to get everything sorted for you each time. We'll be sure to pass your kind words on to Harry—he'll be thrilled to hear them! Thanks for your continued support and for taking the time to share your experience with us. 😊🚗✨ Hannah@Hydro
Product review and also support.
When a piece of my hydro spray pump went missing I contacted customer services and ADAM replied and helped me to get a replacement after finding out what the problem was.
1 June 2026
Unprompted review
Reply from Hydrouk
Hi Christopher, thank you for your feedback! We're sorry to hear that part of your Hydro spray bottle went missing, but we're pleased that Adam was able to identify the issue and help arrange a replacement for you. Providing helpful and efficient customer service is something we take great pride in, and we're delighted that Adam was able to get everything sorted. Thank you for your support and for choosing Hydro! 😊🚗✨ Hannah@Hydro
Should be done for false…
Should be done for false Advertising…,rubbish…pumps crap. Car still the same condition after using this stuff. Returns policy barely legal. Stay clear.
31 May 2026
Unprompted review
Reply from Hydrouk
Hi Gary, sorry to hear you aren't happy with the performance of your Hydro. There are many variables and it's important you follow process correctly.
If you drop me a email to satisfaction@hydrouk.co I will give you more insight into process, ensure there are no issues with product/performance your side, and organise any refund/return necessary if required.
I really am sorry for the experience thus far, but willing to solve with you via email! Hydro UK Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.