Ordered pair of dumbells & only received one. Have tried contacting through email & no response. Phone number disconnects & Benjamin the chat bot does not answer. I’m assuming the company is no longer... See more
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Purchased dumbbell set and rack which are great. Adjustable bench had 2 small pieces missing but contacted and sent next day delivery. Main gripe is the delivery service - cancelled twice then tur... See more
Ordered the Power Rack and from the outset they were upfront and honest about the delay in it being delivered. There were issues caused by the delivery company but Ben (HyGym customer service) was re... See more
As of writing this, I have just filed a complaint with my bank. I have tried countless times over the last three weeks to contact Hygym with no luck. I even turned up at their address in Swindon to... See more
Company details
Written by the company
Daniel and Shane started HyGYM from a single garage on a mission to help keep gyms open during the global pandemic and support mental health: originally providing PPE equipment for gyms.
Contact info
HyGYM Ltd, 10 Athena Avenue,, SN2 8EJ, Swindon, United Kingdom
- 0800 772 0838
- rebuild@hygym.co.uk
- hygym.co.uk
2.8
Average
194 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Excellent service
Excellent service, was kept informed of order process, delivery was as they said, would definitely use this company again
15 June 2022
Great service
13 June 2022
Power racks and Olympic weights are…
Power racks and Olympic weights are normally very expensive but hygym offers great quality equipment at a reasonable price. Fast delivery also.
4 June 2022
These guys are great.Really good…
These guys are great.Really good communication and very very helpful.
18 May 2022
Great customer service
Customer service was very good and helpful. Few bits that needed replacement were promptly collected and replaced with no fuss - Ben Kilbey their Customer Experience Manager was very helpful and courteous.
8 May 2022
Great customer service and products
I bought a bench and squat rack back in January 2021 during lockdown and recently have had issues with the bench being unable to stay flat or incline. I got in contact with HyGym recently and Ben offered some advice to fix it. After understanding that the bench was defected, Ben sent out a new bench to me and it arrived 2 days later. Fantastic customer service and I will be purchasing more gym equipment from them in the future.
3 May 2022
Unprompted review
Great customer service and support
26 April 2022
Had an amazing experience with HyGym
Had an amazing experience with HyGym. They kept me informed about the order, and the products are of very high quality. I cannot fault them, and will definatley be buying from them in the future.
21 April 2022
Unprompted review
I ordered a rack from HyGYM
I ordered a rack from HyGYM, really impressed with the equipment.
After about 12 months the cable for the pull down was shredding. This has now been sorted.
Ben at HyGYM has been amazing, his customer service has been outstanding, a new cable was sent and the rack is now up and running again.
I wouldn’t hesitate to order again from HyGYM again. The equipment is fantastic, well worth the money.
20 April 2022
Unprompted review
Excellent Service all round
Excellent Service all round. Products arrived on time, were fairly easy to put together when you used the online instructions and the equipment is good quality. The only piece of advice I would give is to have a socket set or decent spanner to hand as the ones provided are not that good. In summary I would highly recommend.
20 April 2022
Very good power cage
This is an extremely good power cage. Perfect for my fitness needs.
17 April 2022
Great value for money
Great value for money, Great quality and very fast delivery, would highly recommend HyGYM
17 April 2022
Fantastic i can't choose better
31 March 2022
Good experience all round!
The customer service provided by Ben was really fantastic. As a newcomer to the world of fitness he was very helpful and knowledgeable and helped me pick the right products. Very happy with our purchases.
30 March 2022
Excellent customer support
Excellent customer support. We're very happy with out squat cage
28 March 2022
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