HyperX Reviews 197

Whilst they make some good products, just hope you never have to deal with their customer service. I am trying to return an order which I can do in line with their published returns policy on their UK site but they are arguing that the return window is 14 days when their website says 30 and even extended until January 2025 for November orders. I will never, ever, buy from them again as this is becoming farcical.

they spend all their money on marketing rather than making good products or actually having an RMA system ive had a hyper x quadcast rgb literally die on me from me not being home for 4 months and it was unplugged along with my computer. how the fck does it die AND YOU CAN'T EVEN OFFER ANY TESTS OR FIXES YOU ONLY OFFER A 10% OFF CODE TO BUY YOUR SHIT PRODUCTS YET AGAIN AT FULL PRICE IF YOU READ THIS DON'T BUY FROM THIS SHIT COMPANY YOU'RE WELCOME

Mouse scroll wheel started mulfunctioning about 12 months after purchase. Useless. Had to replace the mouse with a different brand

Cloud Alpha S headset stopped working after 23 days of usage and the hoops you need to jump through for a return is insane, you have to go through a helpline with bad opening hours and awful customer treatment going through their lines.

They take years to respond to messages, right now I've been waiting 20 minutes for a response to a simple message responding to troubleshooting advice. All I need is the code to send the product back and get my money back.

Absolutely terrible headphone quality. Bought my first hyperx headphone they lasted quite some time but started having issues so i claimed warranty which took 2-3 weeks to resolve, then those replacements had mic and volume issues within 2 weeks so i had to contact them again, this time they talked to me as if i am trying to get a set of free headphones of them through the warranty but i just wanted my issue resolved. I had to send the broken headphones back which left me with no headphones for over a week, then the new headphones came and had issues from day one. I dont even want to contact them again due to the poor communication and product quality but i do want to let others know to never buy from hyperx if you want good headphones.

I have been deeply disappointed by both the product quality and customer support from HyperX. My experience with the HyperX Flight headset has been far from satisfactory. The headset began making random crackling noises every 2-3 seconds, rendering it practically unusable. Additionally, the fabric on the headset started deteriorating, sticking to my head after each use, which is unacceptable for a product of this nature.

Attempts to resolve these issues through HyperX support were frustrating and unhelpful. The process of returning the product (RMA) was cumbersome and the support team's response did not meet the standards of customer service required for resolving such issues. Regrettably, this experience has led me to stop purchasing from HyperX, as both their products and customer support have significantly declined. I hope this feedback prompts HyperX to revisit and improve their customer service and product quality.

both plastic brackets broke on the exact same spot after just 6 months. first the left one, month later the right one. bad quality product. and warranty? forget it 'psychical dammage' they dont cover. despite its being verry cheaply made.

I wrote a 2 star review for the haste 2 mouse, went through the verification email they sent me, and two weeks later it is still omitted from their website. The product is at 4.1 stars and hasn't had a new review in six months despite the product being new.

I should have read the reviews.

Placed an order on their website which wasn’t dispatched. I had to chase and turns out it was out of stock and I shouldn’t have been able to order in the first place! Awaiting refund.

If I could give HyperX a 0 stars I would. I just received the package today, and noticed many parts were missing from the package. When I tried to contact support, the customer support and technical support numbers were flooded with unresponsive "medical device" sales bots. No amount of pushing of any buttons would get me anywhere. This is the worst possible behavior for any company. I am promptly returning the Hyperx Pulsefire Haste Wireless mouse and I am never going to be foolish enough to order anything from this company ever again, and I will advocate far and wide for no one ever to buy anything from this company. What were you thinking?

after just over a year of use. but thats not the biggest issue. the return team make you jump through loads of hoops! ive sent in pictures, invoices and now i need to make a video. Never going use this brand ever again.

My Cloud Flight II headset started failing a couple of months ago. The volume wheel was not working correctly so I contacted HyperX on November 13th to use my warranty. They asked a couple of cuestions, asked for a video of the malfunction and I sent all of that. They told me it would take 2 - 5 weeks for me to receive a replacement.
It's now January 5th and I still haven't received my replacement.
I was told by many users that the HyperX warranty was great and easy to arrange. It's a shame now I have to leave this comment here because it is disgusting how long it's taking for me to get my replacement. I've asked them many times to hurry up and they won't even bring me a tracking number or anything, they just keep postponing my replacement and at this point I'm sick of it.
Careful when you buy this brand.

My mouse started scrolling randomly up/down when using the scroll wheel, so I contacted HyperX Support EU. They were quick to answer, and did not ask any stupid questions, just professional. The mouse was deemed to have developed a fault and it got sent to the RMA department, which in turn reviewed my request almost immediately. They sent out a brand new one and it arrived a couple of days later, I didn't even have to sent my old back.
Thank you HyperX EU for some top quality service!

Lovely support (Germany)
My headset broke after a year of use and stopped working on one side. I read a lot of reviews about the hyper x support that it’s supposed to be horrendous and I got nervous about the bad experiences. From my side tho everything worked perfect! The support came back at me and responded in less than 24h to each my emails. After sending some details and pictures of the headset the rma and warranty got reviewed and approved quickly. The replacement headset got shipped the next day and arrived within 2 days!
Hyper x always again!

I bought a pari of headphones from hyper and the sound quality of the headphones is amazing I will definitely be buying another pair if something goes wrong I am mind blown for 60 pound on Amazon for these is a bargain would definitely recommend buying!

I had a problem with Hyperx Orbit S headphones, €300 headphones. The metal plate inside the earcups has come loose and is wrinkled, and when you move the headphones or the head sounds a crack, it does not matter if they are off or on.

They have also started to release a sticky liquid through the magnets. They have noticed that it is a defect but they tell me that the guarantee has changed to 1 year, when by being a Spanish citizen I would have 3 years of guarantee, and being a European citizen I am entitled to 2 years of guarantee. They tell me that they are sorry and that they must follow their guidelines.

They are a scam, do not buy their products.

Bought a HyperX wired headset and was pleased with it: sound quality's very good, they're comfortable and they seal outside noise fairly well. In less than a year of normal daily use with no abuse, no droppage or the like, the clips at each end of the headband were breaking due to poor material and design: they're just under too much stress from having to compress against the headband foam.
After complying with several email requests for pictures and data on the purchase, HyperX Customer Service said they'd replace the headset...IF I did the following first:
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Headset Video: Please create a video showing you cut the 3.5mm audio cable into three pieces. One of the cuts should be close to the headset, within 6 inches.
Headset Pics: Please take a few pictures of the destroyed headset from different angles. In the pictures with the headset, you'll need to include a piece of paper that has your name and current date on it. Please make sure we can see the entire device and all broken parts.
DO NOT SKIP- One of the pictures must have all the following clearly visible in one photo:
The destroyed product with the destroyed parts and part number (on the product, if it can be seen) are both visible.
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Sum total, that's quite a lot of work at the customer's end, PLUS it means that the customer will be without use of the headset for the time it takes to destroy the unit and get out the photos+video+data package and wait for the replacement to arrive...as Customer Service agreed: at least two weeks. I use the headset daily and would have to purchase a replacement during that period in any case.

TL;DR:
HyperX's RMA policy means that during the interim processing and shipping period, the customer must unnecessarily do without the product they paid good money for. Plus they make the customer jump through so many hoops (in order to get a replacement for HyperX's poor design) that the whole process is not worth the trouble.
...and that is likely the goal of whoever writes their RMA policy.
___________________________________________
EDIT:
In the hours since the above post, HyperX has emailed me that they WILL in fact now send me a replacement headset BEFORE requiring me to return or destroy the broken unit...and of course I'm fine with that.
My opinion of HyperX has improved considerably. Now I just hope they'll redesign that problem part on the headset!

Purchased a HyperX Cloud 2 headset. Greatest piece of gamer equipment one can ask for. Sturdy, quality sound, quality voice. 1 point deduction for the mic, due to giving out after 3 years. However, they can be easily replaced as it is detachable and relatively cheap.

Company is liars and thieves, they have stolen from me. I brought a HyperX Alloy Elite RGB Keyboard , it had the ability to be able to setup individual profiles with per key colour for games.
HyperX removed this feature which they used to promote the products from games.
They have now shut down their E-Mail service and do not respond to messages passed through their bot chat interface which they are basically using to screen calls so they don't have to deal with the angry masses they have created.
I am telling everybody what they are like and I am going to leave this message on every HyperX review I find, I am retired now so it can become my life's work.
I wouldn't cross the road to pee on someone from HyperX if they were on fire.

Having contacted them regarding a product that has recently failed and mentioning the item was likely out of warranty - a "Julia", specifically who worked in the technical support part of the online chat - I was bizarrely sent through several steps that made no sense. The product bizarrely will not power on, suggesting issues with the device's PCB (printed circuit board) or power jack (socket).

I was asked the usual name and email address kinds of things, but then after confirming a reset didn't work for the item, I was asked to send a video of it not working... Unbelievable, really. Anyway, I recorded a video, but it was too large for the email service I use as an attachment, so I then had to use a video editor to reduce the length and resolution to make it attach.

Another thing that was a pain about this, was it was impossible to record a video with a mobile device and complete the reset, as the size of one's hand is only so big. This video request was sent seemingly because the agent didn't trust me or believed I was incompetent. Just assuming here. I literally had to record the video by placing the mobile device on my windowsill and resting the device on the radiator. Absolutely idiotic, really.

Then, bemusingly, I was told to send in two pictures of the device, by that same "Julia," with a piece of paper with the day's date on. Very strange. I also sent in the proof of purchase, showing it had been over two years since the purchase.

After that, I received a request for my address, phone number and name. Afterwards, I asked whether that was necessary since I assumed the device was out of warranty. I got nothing back for two days.

I contacted them again using the chat method, which is what I used originally, and another agent confirmed the device was out of warranty. What made it worse was the fact they DO NOT repair items outside of warranty and offer no replacements. That second agent believed "Julia" was making an exception rather than lacking awareness of the warranty on the item / training.

After sending another two emails today, I finally got a response from "Julia" saying: "We regret to inform you that your product is no longer covered by our Two-Year Warranty and we are unable to make an exception in this case.

We sincerely apologise that we are unable to assist you on this occasion.

Thank you for understanding."

Embarrassing customer service, frankly, and it's beyond frustrating that the company (owned by HP, I believe now) cannot repair their own devices. Obviously, those agents need more training or need to improve their communication skills. Perhaps a maintenance / engineering team needs to be created? HP and Kingston (the latter being Hyper X's parent company) are not exactly lacking in engineering skill....

What's unbelievably frustrating and annoying is I was mentioning a couple of days before today that the same item was available in the store I originally purchased it from. Since "Julia" messed me around, was slow to reply and didn't clearly know what she was doing, that item has now increased in price by approximately 30%.

Avoid this company if you plan on purchasing PC peripherals. Their incompetence / lack of training and lack of a repair option outside of warranty is a pretty terrible combination.